Mobo-makers and RMA policies

M

MoFoQ

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Joined

Nov 13, 2002

• Jan 4, 2003

• #1

Well, this applies to not only Intel CPU boards but AMD ones too.

I'm just tired of crummy RMA policies that require me to pay up to EVEN get something to work right after getting it (aka DOA fees) and the next time I make a motherboard purchase, I want the warranty/RMA policy to be a part of the decision process.

Here's a small list of manufacturers I've gathered so far:
(All the prices are based on in-warranty RMAs)


Abit $0 ($25 per without receipt, $7 per Advanced RMA plus $150 deposit)
AOpen Not listed on website
ASUS Not listed on website
EPoX $14 per RMA
FIC Not listed on website
Intel $0 per RMA
MSI Not listed on website
Soyo $5 per RMA
Tyan Contact place of purchase


Feel free to add more

 

Last edited: Jan 9, 2003

moonchild

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Dec 31, 2002

Location

Honolulu, HI

• Jan 7, 2003

• #2

As far as I know ABIT does not charge for RMA but you're stuck with shipping one way (and have your receipt!)

 

OP

M

MoFoQ

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Joined

Nov 13, 2002

• Jan 7, 2003

• Thread Starter
• #3

well....the shipping costs To them is a given...that's just standard RMA, it's the costs of getting it back that bothers me.

And yea, there's a correction for the Abit one.
(Though, they tried to charge me $25 for my RMA even though it was within their two-years from date of manufacture warranty).

 

L

lutjens

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Joined

Oct 18, 2002

• Jan 9, 2003

• #4

From what I've heard, MSI doesn't deal directly with end users regarding RMA. You have to contact your reseller and they have to put the RMA in for you.

Which means I won't be buying MSI anytime soon...

 

skou

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Joined

May 28, 2002

• Jan 9, 2003

• #5

Abit will charge $25 if you don't have the receipt, but it's free if you do.

steve

 

OP

M

MoFoQ

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Joined

Nov 13, 2002

• Jan 9, 2003

• Thread Starter
• #6

that's another problem....not ALL ppl keep their receipts after a year.
Most other warranties like with hard drives, they don't require a receipt/invoice.

 

raven

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Joined

Sep 11, 2002

Location

Toronto

• Feb 17, 2003

• #7

i was just wondering if anyone has delt with gigabyte and with their RMA's? i was wondering what type of RMA policy they have and if id have to pay for shipping or something?

raven

 

6502kid

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Joined

Dec 18, 2000

Location

Peoria Ill

• Feb 17, 2003

• #8

One of my XET-C boards died 6 months ago.
Had to RMA via the seller. Paid for shipping, no extra.
Since this board has been discontinued, they sent it back
to Gigabyte for repairs. Since I had glued an extra heatsink
on the southbridge, and left screw holes on the northbridge
from a fan, I wasnt sure if I would get it back or not.

3 MONTHS later, it showed back up. Same board, but repaired !

Now I got a spare MSI 694T, but thats OK....

 

OP

M

MoFoQ

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Nov 13, 2002

• Feb 17, 2003

• Thread Starter
• #9

yea...gigabyte's policy is do it via the reseller.

 

raven

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Sep 11, 2002

Location

Toronto

• Feb 17, 2003

• #10

i went to the store where i bought it from, and they said that they cant help me

is it because it is an oem???

i have no clue... i since then got a new board and chip. but i really want to get that other one fixed! it was a waste of 200 bucks!

raven

 

OP

M

MoFoQ

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Nov 13, 2002

• Feb 17, 2003

• Thread Starter
• #11

what board is it again?
if it's gigabyte, then THEY HAVE TO. It's a part of the reseller/distributor agreement that the store had to sign with Gigabyte.

 

raven

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Sep 11, 2002

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Toronto

• Feb 17, 2003

• #12

MoFoQ said:

what board is it again?
if it's gigabyte, then THEY HAVE TO. It's a part of the reseller/distributor agreement that the store had to sign with Gigabyte.

Click to expand...

thats good to hear.. ill go over and talk with them about it. cus i didnt damage the cpu, and neither did they, so it should be able to RMA right?

well i emailed gigabyte just in case, and am waiting for a responce

raven

 

OP

M

MoFoQ

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Nov 13, 2002

• Feb 17, 2003

• Thread Starter
• #13

gigabyte may be a little slow to respond since it took them about a week to respond to my inquiry about their policy.

but yea, it's the reseller's responsibility. Here's a snip from gigabyte:

Dear Sir,

We do have RMA center, but the policy is only receive the M/B from our
reseller and distributor.
The reseller and distributor will take care their end user.

Thank you for your suporting

Click to expand...

 

raven

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Sep 11, 2002

Location

Toronto

• Feb 17, 2003

• #14

ok.. now im just PO-ed...... im gona have to talk to some ppl, and get that store to RMA it... but seriously... what do i do, if i stick a cpu in, then it works fine for 2 weeks, then i take heatsink off, and athen lift the cpu lever, and the chip doesnt want to budge, and there is a crack in the top part of the plastic....

raven

 

raven

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Joined

Sep 11, 2002

Location

Toronto

• Feb 17, 2003

• #15

sorry for takin up this thread, but my problem is right here.... im totaly lost on what to do, cus ive never seen this before, and neither have many ppl ive showed it to.

http://forum.oc-forums.com/vb/showthread.php?s=&threadid=165888

 

OP

M

MoFoQ

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Joined

Nov 13, 2002

• Feb 17, 2003

• Thread Starter
• #16

np - will respond in ur realm.