Hi all,
I recently placed an order from newegg for almost $600 worth of stuff. Two things were doa-a case that was damaged, and a mouse that never worked. Their rma policy says that a refund will be subject to a 15% restocking fee, and the mouse is only returnable for an exchange, not a refund. I called and asked them what they could do. The guy had to check with his supervisor, but they ended up not only waiving the restocking fee, they are allowing me to return the mouse for a refund! Now that's customer service. Of course, it probably doesn't hurt that I've bought over $2600 of stuff from them in the last year. This is the first problem I've had with anything from them. Needless to say, I'm satisfied!
I recently placed an order from newegg for almost $600 worth of stuff. Two things were doa-a case that was damaged, and a mouse that never worked. Their rma policy says that a refund will be subject to a 15% restocking fee, and the mouse is only returnable for an exchange, not a refund. I called and asked them what they could do. The guy had to check with his supervisor, but they ended up not only waiving the restocking fee, they are allowing me to return the mouse for a refund! Now that's customer service. Of course, it probably doesn't hurt that I've bought over $2600 of stuff from them in the last year. This is the first problem I've had with anything from them. Needless to say, I'm satisfied!