SVC Sending Old or Used Stuff?

JoT · Jul 16, 2003

I ordered a bunch of thumbscrews, a tube of ASIII, and a Volcano 7+ from SVC. When I finally got it all, the Volcano 7+ was used, this was obvious by the fan grill being bent in, and the bottom of the sink had been lapped. I used the tube of ASIII, and a very very dark grey goop came out, not the shiny silver paste I'm used to.

I don't think I'll be buying from SVC again anytime soon.

Silversinksam · Jul 16, 2003

This is definitely an isolated incident, try contacting SVC or Post your gripe Here and I will help you.

Seriously contact them and I'm sure they will rectify this issue.

JoT · Jul 16, 2003

Alright, didn't see that thread. Thanks Sam, I'll try to call them (for the 3rd time) tomorrow. If I can't get ahold of them, I'll send you an email.

yayareaballa · Jul 17, 2003

I am actually a local to SVC and I shop there all the time. Everything is new and sealed, I have never had any problems. I think they sell used network equipment on EBAY sometimes.

FunkDaMonkMan · Jul 17, 2003

I've never had a problem with SVC... Newegg and SVC are my two favorite companies.

I can't believe they would send you a used heatsink... even worse a used tube of ASIII?!? ... maybe they had a disgruntled employee.

JoT · Jul 17, 2003

I called today (this is the third time), and got their machine telling me where to email various things. I'll be emailing you shortly, Sam.

IR1 · Jul 17, 2003

SVC is like 10 min from my house. Yes they do have a problem answerinf the phone sometimes. I call them often for info on orders or anything else. Just keep calling they will eventually pickup the phone.

I go in and I talk with the people there they are nice and very helpfull. They are a bit disorganized right now, I think they did some remodelling or something. Anyway its possible they didnt check the box because they thought the Volcano7 was an unused return who knows, I doubt they messed with the artic silver though. Artic silver isnt shiny... it is dark grey goop, I ive had many tubes and never got shiny stuff...

But keep calling them, they will pickup at some point, also try emailing them, they answer quickly.. at least they should they had like 7 people there when I was there last time.

Silversinksam · Jul 18, 2003

Svc told me they are looking into this issue and I'm sure it will end on a positive note.

JoT · Jul 18, 2003

Ah, sorry I didn't email you, I got busy with some other things. Thanks Sam, I appreciate your help.

Silversinksam · Jul 18, 2003

JoT said:
Ah, sorry I didn't email you, I got busy with some other things. Thanks Sam, I appreciate your help.

Just glad it worked out for you, I really wasn't worried because SVC is on my short list of outstanding vendors.

JoT · Jul 18, 2003

Should I be expecting an email from SVC or something?

Silversinksam · Jul 18, 2003

JoT said:
Should I be expecting an email from SVC or something?

Yes, SVC contacted me yesterday. Why don't you call them one more time, perhaps the contact info they have for you was misplaced or incorrect.

JoT · Jul 18, 2003

I finally got through today, and was told that their phone systems had been down for about a week. I'll be RMAing the 7+ and ASIII. Thanks for the help Sam, hopefully I will have a good transaction with SVC next time.

JoT · Jul 18, 2003

IR1 said:
Artic silver isnt shiny... it is dark grey goop, I ive had many tubes and never got shiny stuff...

I dunno, I have used ASII before, and that's some shiny stuff, so I would expect the same of III. Anyone else with ideas on the color?

stompah · Jul 21, 2003

From AS's site. Mine appears a bit darker in real life.

JoT · Jul 21, 2003

Mine is significantly darker than that.

stompah · Jul 21, 2003

odd, Never discount a bad 'mix' From the manufacturer tho.

Still doesnt excuse the lapped heatsink.

Silversinksam · Jul 21, 2003

I made Fire and rustled up some wood and send a smoke signal to Nevin over at Arctic Silver, as he is the man to help answer the questions about the color of the product you recieved.

Freezermug · Jul 21, 2003

I just got my Zalman 7000alcu heatsink from them a few days ago. The package it came in was factory sealed. Almost took my finger off just trying to get it out of the plastic. This is the first item I have gotton from them so maybe I got lucky.

Strange that you would get a lapped heatsink. Very strange. Im pretty sure your warranty is toast if you lap a heatsink. Why would they even take something like in return much less sell it again.

Very strange indeed.

Colin · Jul 21, 2003

We have yet to run into a problem with a bad "mix.” If we had a problem batch, we would have hundreds of complaints. We have not. Besides, our stringent quality control prevents this.

With the exception of fake tubes, a color issue has always turned out to be perception. As we have improved AS3 over the last year and a half, the color has gone from silver to a silvery gray with a slight greenish tint.

Colin Thompson
Arctic Silver, Inc.

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