ok I ordered from these people Monday night 7/7/2003. I recieve a confirmation email of my order and order number.. so far so good. Sadly that's the only good part of this story.
I get no tracking number, ever. I left for the entire day tues and wed. so on Thursday I came back and my package was sitting on the front door (funny how fedex tracking says I signed for it..). Ok so I'm all excited and open up the box to see half my stuff missing. On the invoice, some fans I ordered were highlighted and said to be on "backorder". But my thermalright slk-800A is still missing despite that. So I call them up and ask them wtf is goin on. They say fans are backordered until monday 7/14 and Heatsink was sent out yesterday (7/9). So i should recieve my heatsink friday cause we're located in the same state, CA. On friday I didn't recieve any heatsink at all. Keep in mind that the only email I ever got from these people was the very very first one on the day of my order. I call them back up and ask them for a tracking number and they say they can't get one because it hasn't even been shipped out yet, although it is packed and ready to be shipped..... (errr.....)
On monday I call them up and ask for a tracking number and.. FINALLY.. i recieve a tracking number that they were supposed to email me (even though i didn't expect any from this company, anymore). I reconfirm with him: "so it's the thermalright and the two fans right?" he says: "yep that's everything". ok good.
So I track the package and it arrives Thursday, which is today (wed. fedex said I was out, which I wasn't.) Ok so we're back in present time now. I opened my package expecting to find my brand new shiny Thermalright SLK-800A!!...... but all I find are two fans. ok NOW i'm really ****ed..... I called em up 10 mins ago except it was busy so I'm gonna keep trying.
Final thought for people: if you intend to buy from case-mod.com, know that their organization and service quality really really sucks.. their inventory control and web site status updates are extremely poor. There are frequently items that are listed in stock on the site but are really not instock (check resellerratings). Their FAQ does not apply cause it's out of date.. and they do not send any emails at all (save one, the order status one). Complete 180 degrees from newegg..
anyway enough ranting.. time to call.
I get no tracking number, ever. I left for the entire day tues and wed. so on Thursday I came back and my package was sitting on the front door (funny how fedex tracking says I signed for it..). Ok so I'm all excited and open up the box to see half my stuff missing. On the invoice, some fans I ordered were highlighted and said to be on "backorder". But my thermalright slk-800A is still missing despite that. So I call them up and ask them wtf is goin on. They say fans are backordered until monday 7/14 and Heatsink was sent out yesterday (7/9). So i should recieve my heatsink friday cause we're located in the same state, CA. On friday I didn't recieve any heatsink at all. Keep in mind that the only email I ever got from these people was the very very first one on the day of my order. I call them back up and ask them for a tracking number and they say they can't get one because it hasn't even been shipped out yet, although it is packed and ready to be shipped..... (errr.....)
On monday I call them up and ask for a tracking number and.. FINALLY.. i recieve a tracking number that they were supposed to email me (even though i didn't expect any from this company, anymore). I reconfirm with him: "so it's the thermalright and the two fans right?" he says: "yep that's everything". ok good.
So I track the package and it arrives Thursday, which is today (wed. fedex said I was out, which I wasn't.) Ok so we're back in present time now. I opened my package expecting to find my brand new shiny Thermalright SLK-800A!!...... but all I find are two fans. ok NOW i'm really ****ed..... I called em up 10 mins ago except it was busy so I'm gonna keep trying.
Final thought for people: if you intend to buy from case-mod.com, know that their organization and service quality really really sucks.. their inventory control and web site status updates are extremely poor. There are frequently items that are listed in stock on the site but are really not instock (check resellerratings). Their FAQ does not apply cause it's out of date.. and they do not send any emails at all (save one, the order status one). Complete 180 degrees from newegg..
anyway enough ranting.. time to call.