Upon rebooting, Windows comes up, forces a reboot, but the customer has a minute before the reboot takes effect
During that minute, the customer needs to hit Start/Run and type cmd
In the DOS window type in services.msc and press <enter>
This opens a control panel with a list of services
Double click the listing for Remote Procedure Call (RPC) item which opens a Dialogue Box (if there are two, select the one that does NOT say Locator next to it)
In this box are four tabs, choose the Recovery tab
The Recovery tabs lists three line items, change each line item to Take No Action and hit Apply
This will stop the reboots
Find the file msblast.exe and delete it if present
Then advise the customer to visit the Microsoft site for the security patch for their OS: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/MS03-026.asp
During that minute, the customer needs to hit Start/Run and type cmd
In the DOS window type in services.msc and press <enter>
This opens a control panel with a list of services
Double click the listing for Remote Procedure Call (RPC) item which opens a Dialogue Box (if there are two, select the one that does NOT say Locator next to it)
In this box are four tabs, choose the Recovery tab
The Recovery tabs lists three line items, change each line item to Take No Action and hit Apply
This will stop the reboots
Find the file msblast.exe and delete it if present
Then advise the customer to visit the Microsoft site for the security patch for their OS: http://www.microsoft.com/technet/treeview/default.asp?url=/technet/security/bulletin/MS03-026.asp