SLO DWN
08-15-03, 03:15 PM
first of all, i know this isn't the place for this, but i need to vent a little.
i work at a company that sells computer hardware and everything else that deals with computers. a customer bought all the parts required to build a system, which included a p4 2.8 800fsb. all parts were factory sealed from the manufacturer when we sold it to him, including the cpu.
he comes back a couple days later with the cpu. he tells us that he received a defected item. i looked at the bottom of the hsf and saw that the compound had rubbed off to the back of the cpu. some pins were SEVERLY bent in one of the corners of the cpu; the pin in the far corner was totally broken off. he causes a HUGE scene about this. yelling at the top of his lungs. obviously, he had inserted the cpu without pulling up the lever for the cpu and also the wrong way. and while the cpu was resting on top of the socket, he placed the hsf on top and snapped it on. then he realized that he placed the cpu the wrong way and decided to act as if we sold him a defected cpu. the cpu was FACTORY SEALED. i can't stress that enough. basically, he was blaming us for selling him a USED CPU. and not only was it "used", but it was also physically damaged.
conclusion:
we could not take it back because intel will not replace it with a new one because it was physically damaged. true, intel has 3 years warranty, but not on physically damaged items such as this cpu. he just took the cpu and hsf and the box it came with and walked out cursing at us.
at the end, we all (the employees) had a good laugh. we felt terribly sorry for that guy, but it was kind of funny at the same time.
the moral of this story is......
make sure you know what you're doing when dealing with computers.......
and ofcourse everything else
:p
thanks for letting me vent
p.s. word for word...... "i don't know! i opened it out of the package and as soon as i was about to install it, i noticed the pins were all f*cked up! you f*cking sold me a used cpu!"
p.p.s. the cpu (2.4 800) is $339 from our store
i work at a company that sells computer hardware and everything else that deals with computers. a customer bought all the parts required to build a system, which included a p4 2.8 800fsb. all parts were factory sealed from the manufacturer when we sold it to him, including the cpu.
he comes back a couple days later with the cpu. he tells us that he received a defected item. i looked at the bottom of the hsf and saw that the compound had rubbed off to the back of the cpu. some pins were SEVERLY bent in one of the corners of the cpu; the pin in the far corner was totally broken off. he causes a HUGE scene about this. yelling at the top of his lungs. obviously, he had inserted the cpu without pulling up the lever for the cpu and also the wrong way. and while the cpu was resting on top of the socket, he placed the hsf on top and snapped it on. then he realized that he placed the cpu the wrong way and decided to act as if we sold him a defected cpu. the cpu was FACTORY SEALED. i can't stress that enough. basically, he was blaming us for selling him a USED CPU. and not only was it "used", but it was also physically damaged.
conclusion:
we could not take it back because intel will not replace it with a new one because it was physically damaged. true, intel has 3 years warranty, but not on physically damaged items such as this cpu. he just took the cpu and hsf and the box it came with and walked out cursing at us.
at the end, we all (the employees) had a good laugh. we felt terribly sorry for that guy, but it was kind of funny at the same time.
the moral of this story is......
make sure you know what you're doing when dealing with computers.......
and ofcourse everything else
:p
thanks for letting me vent
p.s. word for word...... "i don't know! i opened it out of the package and as soon as i was about to install it, i noticed the pins were all f*cked up! you f*cking sold me a used cpu!"
p.p.s. the cpu (2.4 800) is $339 from our store