Broken Swiftech pump(no response from them)

[nigely]

i bought a swiftech 8500pv kit
its been working for 2 months and the pump suddenly died one day.
anyone can help me with that?
it will spin for 20 sec then stops, then i have to unplug it and wait about 10 min , it will work for 20sec again.

i emailed to swiftech and they didnt answer me.
what can i do now?
their pump really sucks, only 2 months and its dead

[SemiCycle]

Swiftech is a great company. I'm sure they will take care of you. Forget the e-mail. Pickup the phoen and call them

(562) 595-8009

[BillA]

nigely

sorry to hear of your difficulties, and I may have to add to them a bit
no one here knows of an e-mail from Hong Kong regarding a defective pump in a kit

Swiftech does not handle warranty claims outside of the US,
and all overseas sales are made through distributors
-> you need to contact your vendor and take up the matter with them

be cool

[vonkaar]

Originally posted by SemiCycle
Swiftech is a great company. I'm sure they will take care of you. Forget the e-mail. Pickup the phoen and call them

(562) 595-8009

Agreed... they have a flawless reputation... with me, anyways.

[felinusz]

I had an issue with a Swiftech MCW5000A Waterblock recently - and their customer support is great. They didn't give me a warranty claim - but they told me how to fix the burred out screw holes in the copper block base.

The block was destroyed in my attempt to fix it (I had to buy another - the soft copper is *really* easy to mess up...) - but the customer service was helpful and polite just the same. I'm out $35, but I am impressed with their customer dedication.

I suspect that if the pump just broke down like that you should try 2 things - first you should try taking it apart as per the instructions and give it a thourough cleaning, my Hydor L30 stopped working 10 minutes after I bought it, and I got it back up by cleaning it out carefully (bits of black paint from my Rad!!).

If that fails give them a call *through* your retailer - that is to say use your retailers phone, and have a employee of your retailer on hand to talk to them when need be (and they *will* need to talk to him/her) - but make sure *you* tell them the problem. That's what I did, and it went much smoother that way.

[nigely]

my friend sent the kit from US NJ to hong kong
do u think i can directly send it back to swiftech and they can send it to my friend?

there is not distrubtor here so i cant fix it

i bought a hydor L20 pump here, for US$ 17
but i just hate using the 1/2" to 3/8" convertor

watercooling is very new here

thanks for helping me

[BillA]

sorry, send it to your friend and let him deal with it

be cool