Stupid asus helpdesk!

I ordered a SocketA A7V8X-X motherboard and it didnt have the I/O plate or
the Driver installation CD. I was wondering if i paid the shipping price
if you could send me them, I would really aprreciate it.

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First, please check that your CPU is NOT overheating. You can check this
in the BIOS setup, under Power, then Hardware Monitor. If the CPU is
overheating, please check that your heatsink and fan are properly
installed and that you are using exactly one heat transfer agent between
the CPU and heatsink (ex. Artic Silver). Make sure that the heatsink
compound is applied ONLY to the CPU die and that it is NOT shorting any
surface mount components on top of the CPU or contacting the CPU's pins.
Please check http://www.asus.com/support/cpusupport/cpusupport.aspx to
verify that your board will properly support the CPU that you have. This
link will list the minimum BIOS and PCB version that you must have to
PROPERLY support your CPU.
If you are having trouble with stability, you can try some testing
software like memtest86 to test the memory you have.
http://www.memtest86.com/ When run, this program will create a bootable
floppy. Boot from this disk and let it complete at least 1 pass (7
sub-tests) of the test.
Please ask the memory manufacturer the following questions:
Have you done any certification testing with this memory module and our MB
(motherboard) or any MB using the same chipset at the density you are
trying to use (ex. 3*512MB DIMMS totaling 1.5GB of memory)?
If the answer is no and they just build to a certain
specification/standard, then who's specification/standard do they use and
how do they validate their design? If they just build the memory and do
not validate it how do they know it will perform?
When we design our MB we follow the chipset makers spec. with regards to
memory.
We do validate the memory IC maker's reference designs with our MB to make
sure they are up to spec. and if we need to add support for Higher density
IC.
Most memory module makers do not follow the IC maker's reference designs
so they can use whom ever IC's on their memory Module. There is nothing
wrong with this, but the problem is if they deviate from the IC makers
reference designs and or even if they use the IC makers reference they
should do some level of validation to insure quality.
We are one of the largest MB makers so one would think that if you were
making a product you would test your product with the most popular
associated products.
Here is a list of memory manufacturers that use our MB's as well as others
to do this type of testing and also will post a guarantee that their
memory will work in our MB's as well as others. Please check the following
websites for compatibility:
www.corsairmicro.com
www.unigen.com
www.smartm.com
www.mushkin.com
Also, here are some setup tips that may help you to set up the system.
Please start by clearing the system c-mos memory following the procedure
in your manual. Make sure the power AND the battery on the motherboard is
removed before shorting the CLR RTC solder points or jumper pins.
You may need to refer to the "Interrupt Request Table" in your manual and
arrange your PCI add-in cards so they do not cause interrupt conflicts.
Some devices just do not get along with each other. You may also remove
your PCI cards to see if this corrects the problem. If it does, add the
cards back one by one to see which card is causing the problem. Anytime
you add, move, or remove a PCI card, please enter BIOS setup and set the
option "Reset Configuration Data" to "Yes" if your BIOS has this option.
This will force the BIOS to reassign resources to your PnP devices.
Next, enter Bios Setup and load setup defaults.
Under Boot, if needed, please set the BOOT order. Then set "Reset
Configuration Data" To "YES". Any other changes you need to make for your
specific system configuration please do so at this time.
Next, exit "Saving Changes" and this should correct the issue.
Also for Windows 9X or ME, they have some issues with CPU speeds greater
than 2.1 GHz (see MS Q312108) or memory above 512 MB total system memory
(see MS Q253912). These O.S. cannot cache the memory properly. If your
CPU is greater than 2.1 GHz, you will need to contact Microsoft Product
Support Services to obtain a patch to correct this issue.
Here are some links for common memory related problems:
Err Msg: "Out of Memory" Error Messages with Large Amounts of RAM
Installed
http://support.microsoft.com/default.aspx?scid=kb;en-us;q253912
Err Msg: Windows Protection Error in NDIS with a CPU That Is Faster Than
2.1 GHz
http://support.microsoft.com/default.aspx?scid=kb;en-us;q312108
Err Msg: While Initializing Device NTKERN: Windows Protection...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q192397
Err Msg: Insufficient Memory to Initialize Windows
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q184447
Computer May Reboot Continuously with More Than 1.5 GB of RAM
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q304943
Computer Speed and Performance May Decrease
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q259161
Err Msg: Not Enough Extended Memory Available to Run Windows
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q311367
Troubleshooting Stop 0x24 or NTFS_FILE_SYSTEM Error Messages
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q228888


Make sure you have a FRESH install of your OS on THIS motherboard and that
the drive was partitioned and formatted on this motherboard. Make sure
that you install the most recent drivers in the following order:
1) Chipset/Motherboard drivers (Example, VIA 4 in 1's for VIA chipsets,
Intel INF and Application Accelerator for Intel chipsets, Etc.) Do this
BEFORE loading any other driver!
2) Latest version of Direct X.
3) Latest Video Card drivers.
4) SCSI/ATA drivers
5) Lan/NIC drivers
6) Modem drivers, then any other drivers
7) Finally, install sound card drivers last.

Please see http://www.asus.com/support/download/download.aspx for our
download section.

Also, please check to make sure your power supply can supply enough power
to your system.
If the CPU is below 700 MHz, the power supply we suggest as follows:
300 Watts with +5 Volt @ 25 amps, +12 Volt @ 10 amps, and +3.3 Volt @ 14
amps.
If the CPU speed is above 700MHz, the power supply we suggest as follows:
350 Watt with +5V @ 30 amps, +12V @ 12 amps, and +3.3V @ 22 amps.
For Dual Intel MB, Min. P.S. should be:
350 Watt with +5V @ 35 amps, +12V @ 15 amps, and +3.3V @ 22 amps.
For Dual AMD MB, Min. P.S. should be:
400 Watt with +5V @ 38 amps, +12V @ 15 amps, and +3.3V @ 20 amps.
Please note that these are only suggestions and the actual size of the
power supply may be higher than we suggest. Also, depending on the config
of your system, you may need more power than listed above. For example,
running multiple hard drives, CR-Rom drives or other accessories may
increase the power requirements of your system!

If that still doesn't work, then please check that the MB is not picking
up EMI interference or improperly grounding against the case. Please
remove the MB from the case and set it up DIRECTLY on the cardboard box it
came in or some other non-static, non-conductive surface like a telephone
book. Connect up everything to the MB and see if the problem persists.
If this corrects the problem, you will need to electrically isolate the MB
from the case. You will need to use electrical tape over the brass
stand-offs that support the MB to the case and use the red paper washers
between the screw heads and the MB. The red paper washers should have
came with your case hardware or they can be purchased at Radio Shack or a
computer store. Also double check that a motherboard standoff is NOT
placed in a spot where the motherboard is not designed to be grounded, as
some cases will have different standoff locations to accommodate different
styled of motherboards. Also check that there are no other metal objects
that could contact the motherboard or any other electrical device attached
to the system, such as a metal burr, loose screw, metal rod, or any other
object that could cause a short.

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