ajrettke
10-30-03, 10:46 AM
Ok, here's the situation:
We have charter pipeline gold internet, and we get ping times of 2000-ping outs. It's very wierd, it was perfect until this week, (perfect as in normal 60-80ms ping times). The same thing happened last year around this time as well. It got better over the summer when I was gone. If I do a DHCP release and wait about a minute then do a DHCP renew it will go back to 60-80ms ping times for about a minute then jump back to 2000. DHCP renew without doing a release will result in a maybe 10 second normalcy in ping times. I made a script to do this every 15 seconds but after a couple minutes of this DHCP renew does nothing and the ping times are ****ty.
I called charter and they sent a rep who disconnected the cable modem and plugged his toy in and saw the signal was perfect (since he took the old modem and plugged in his toy it gave him a new IP so it worked great for a minute which was more than he needed to have it on there). Then we plug everything in and I go to show him the slow pings, after a minute there around 3000ms and he says oh, well you see your running AIM and you have a couple computers in the house all running AIM and that's eating your bandwidth. I tried to explain to him that AIM had nothing to do with it, I shut it off and it was the same. Then he blamed yahoo for bad servers, then I pinged google and the same thing...he just said his toy said everything was fine.
I contacted higher up in charter and sent them a bunch of ping imformation at different times and different servers with some other information they asked for and they never responded. I continued to call and email and they never had a reference to my case so i could never get anywhere.
So last year I just lived with it, I don't wanna go through that **** again so if anyone here can help please do. I'll offer you any info you need.
Here is some pertanent info:
Linksys wireless router with one computer connected via cat 5 and 4 wireless 802.11b, router is connected to the cable modem then to coax. I've connected a computer strait to the cable modem and it still experiances the terrible ping times so I doubt it's the router.
that's all I can really think of right now
We have charter pipeline gold internet, and we get ping times of 2000-ping outs. It's very wierd, it was perfect until this week, (perfect as in normal 60-80ms ping times). The same thing happened last year around this time as well. It got better over the summer when I was gone. If I do a DHCP release and wait about a minute then do a DHCP renew it will go back to 60-80ms ping times for about a minute then jump back to 2000. DHCP renew without doing a release will result in a maybe 10 second normalcy in ping times. I made a script to do this every 15 seconds but after a couple minutes of this DHCP renew does nothing and the ping times are ****ty.
I called charter and they sent a rep who disconnected the cable modem and plugged his toy in and saw the signal was perfect (since he took the old modem and plugged in his toy it gave him a new IP so it worked great for a minute which was more than he needed to have it on there). Then we plug everything in and I go to show him the slow pings, after a minute there around 3000ms and he says oh, well you see your running AIM and you have a couple computers in the house all running AIM and that's eating your bandwidth. I tried to explain to him that AIM had nothing to do with it, I shut it off and it was the same. Then he blamed yahoo for bad servers, then I pinged google and the same thing...he just said his toy said everything was fine.
I contacted higher up in charter and sent them a bunch of ping imformation at different times and different servers with some other information they asked for and they never responded. I continued to call and email and they never had a reference to my case so i could never get anywhere.
So last year I just lived with it, I don't wanna go through that **** again so if anyone here can help please do. I'll offer you any info you need.
Here is some pertanent info:
Linksys wireless router with one computer connected via cat 5 and 4 wireless 802.11b, router is connected to the cable modem then to coax. I've connected a computer strait to the cable modem and it still experiances the terrible ping times so I doubt it's the router.
that's all I can really think of right now