newegg and expensive RMA

[NiTCOM]

I couldn't believe it when I actually had to RMA a mobo that they want %15 restocking fee. Also shipping is ALWAYS on me.

Newegg rocks when you buy something
but SUCKS big time when you need to return.

[Avatar28]

Was the item defective or did you just decide that you didn't want it/it wouldn't do what you want? If it's defective, why not just exchange it for a new one?

[NiTCOM]

Originally posted by Avatar28
Was the item defective or did you just decide that you didn't want it/it wouldn't do what you want? If it's defective, why not just exchange it for a new one?

Usualy when I think something doesn't work I go with a different model next as least. And you still pay shipping for an "exchange".

[Avatar28]

Yes, but if it's defective, argue your case. They may be willing to waive the restocking fee for you. Yeah, you're still out the shipping and that sucks, but that's pretty negligible for the most part.

[Kendan]

They will usually cover shipping if you ask. If it was defective they should not charge you the 15% restocking fee. If you just didn't like it then they have a right to charge the 15% restocking fee.

[stool]

Never paid a restocking fee from them for a defective item exchange.

[twump]

just rmaed a mobo not to long ago. i paid shipping back to them and they paid shipping to get the new one to me. no restocking fee. go check their policies, i'm almost positive they have stated on their website that they cover the shipping fees on the new product and the restocking fee is for returns only not exchanges for the same item.

if you sent it back cuz you didn't like it. you really have no room to complain. thats standard practive for every vendor.why should they lose money because you changed your mind.

[newg]

Originally posted by stool
Never paid a restocking fee from them for a defective item exchange.


Same here.......................

[shadymg]

yes, i've never paid restocking, although they've NEVER offered to pay shipping

[SK8]

re stocking is only if you want refund and rma is replacement , my 9800p came broken so :( and they didnt stock it anymore 9800u , and gave me a refund :) now i have a cheapo 9800p $229 :)

[shadymg]

yeh, i shoulda clarified. well, once i ordered a TV card, which they did have in stock, but after explaining how i had heard nothing but complaints about the lack of drivers/quality, then the newegg rep refunded the restocking fee

[DmdStar]

Restocking fee waive is dependent on the operator who answers the phone. I've gotten it waived for defective items a couple times, but the last one wouldn't do it.

[twump]

Newegg should pay to ship a replacement product as per their own rules.this is off neweggs returns FAQ

Who pays for shipping on a defective item?
Newegg is not responsible for manufacturer defects. We are not manufacturers. Since we are not the manufacturer we split the shipping cost with the customer. The customer pays for shipping to Newegg.com and Newegg.com pays for the shipping back to you.

Similar to a walk-in store, Wal-Mart will not send a driver or courier to your house to pick up a defective item you bought in their store. They will not reimburse you for your time and gas money spent to drive back to the store either. However, Newegg.com will use every good measure we have to ensure that you will be able to get the item replaced promptly with as little hassle as possible.



http://www.newegg.com/app/faq_return.asp

for more info

[PingSpike]

Originally posted by shadymg
yeh, i shoulda clarified. well, once i ordered a TV card, which they did have in stock, but after explaining how i had heard nothing but complaints about the lack of drivers/quality, then the newegg rep refunded the restocking fee

Newegg guys are nice and will sometimes let you get away with this, but they really don't have too. Officially, neweggs policies aren't much different from most other vendors and a 15% restocking fee is pretty standard. (Although newegg does a much better job of informing you of these practicies than most vendors, who hide them on some faq page instead of the order form)

Like I said, the 15% restocking fee is pretty standard and is basically there to protect the vendor from malicious buyers. Otherwise, some one could buy 20 video cards, keep the 5 best overclockers and get a full refund for 15 perfectly good cards -- cards that the vendor will now have to sell drastically discounted because they are opened and used. Newegg doesn't really use it as a weapon against most customers though, they seem to acknowledge most people aren't out to get them like that and are much more willing to waive the fee.

Although most of what I say is heresay because frankly, I've never had to send anything back to newegg...it was always in good condition.

[Aktunka]

Yeah, the restocking fee is only for returns for credit or refund. If you have a defective part and want a replacement you won't get charged a restocking fee, and if you do they made a mistake and you can get that straightened out. However, if you have something that is you say is defective, and you send it back but don't want a replacement, but rather a totally different unit, then that falls into the category of something they can charge you a restocking fee on. You have to look at it from their point of view as well. Certainly your item might have been defective, but how many people that are just trying different items and want to try a different board to see if it overclocks better or whatever send them things back claiming that but always want a different item altogether? I would bet they get alot of that sort of thing. I know that we did when I worked in retail.

In any case, usually if you talk to them specifically regarding your issue then they will sometimes not do the restocking on this sort of a deal, but I certainly wouldn't expect them to and I don't have an issue with their policies. And yes, I have had to return stuff and pay the restocking fee myself on occasion.

[Nukemall]

hmm i could have swarn you have to pay restocking regardless because they want people to RMA broken stuff instead of returning it to them

[JDizzle]

So if I ordered a product then decided I wanted a different one once it got here w/o opening the box would I have to pay anything other than shipping back?

[Aktunka]

Yes, you would have to pay a restocking fee.

If you order something and before it ever gets to your door you devide you don't want that one, call newegg and let them know the deal (especially if you will be buying a different one from them or something) and then you can call fed-ex with your tracking number and tell them you want to refuse the package. That way the package will never even come to your door and you not be there or forget to refuse it or whatever. If you refuse the package, then you do not have to pay a restocking fee.

[JDizzle]

Thank you for the advice man. I just called up Fed Ex and told them I didn't want the package that way I won't have to pay the restocking fee! Just saved $25.


Newegg has already charged my credit card will the reinverse me once they get my package back? Do I have to call them or what?

[iLLestOne]

I only paid $8 bucks to RMA my mb.

But, they sent me a new one, exact same model. So that's probally why.

[Aktunka]

JDizzle, I would definitely call newegg and tell them that the product has not arrived to you yet and that you want to actually change to a different item they sell but you are concerned about a restocking fee. When I said this to them they said that I could refuse the package and that way it would not be opened, and since not opened at all it could still be sold as new so I wouldn't be charged a restocking fee and I could order my other thing. Did that and they fully refunded the first item, the one I refused. Definitely call them though, and get info such as operator name / # so if there are any questions later you can speak to a supervisor and give them all the details. Good luck!

[capmuffin]

best buy makes u pay 15% ALSO TAX ON THAT WTF!!!!!! i did the "box trick" with my 9600xt just because i hate best buy,took the old card and old box returned with new recipt i will only do that too best buy


NEWEGG ROX JUST PRAY IT WORX
best buy i hope u go out of bussness so i can jack all ur stuff and sell it myself

[NiTCOM]

Originally posted by capmuffin
best buy makes u pay 15% ALSO TAX ON THAT WTF!!!!!! i did the "box trick" with my 9600xt just because i hate best buy,took the old card and old box returned with new recipt i will only do that too best buy


NEWEGG ROX JUST PRAY IT WORX
best buy i hope u go out of bussness so i can jack all ur stuff and sell it myself

I agree! their service is THE BEST!

The website still tickes me of, though. But what the heck.

[Silversinksam]

Originally posted by capmuffin
best buy makes u pay 15% ALSO TAX ON THAT WTF!!!!!! i did the "box trick" with my 9600xt just because i hate best buy,took the old card and old box returned with new recipt i will only do that too best buy


NEWEGG ROX JUST PRAY IT WORX
best buy i hope u go out of bussness so i can jack all ur stuff and sell it myself

Congratulations, you will never trade in our Classified section.

Consider this your one and only warning, usually I ban trolls on the spot.

[Kendan]

Originally posted by capmuffin
best buy makes u pay 15% ALSO TAX ON THAT WTF!!!!!! i did the "box trick" with my 9600xt just because i hate best buy,took the old card and old box returned with new recipt i will only do that too best buy


NEWEGG ROX JUST PRAY IT WORX
best buy i hope u go out of bussness so i can jack all ur stuff and sell it myself


If you do not like best buy then do not shop at best buy. stealing is stealing no matter if you like the company or not. It is people like you that cause prices to be so high. What about the kid who spends all the money he made by working on the brand new 9600XT and gets home to find whatever card you put in the box? Then he goes to take it back and they wont take it. You arent just messing with best buy you just stole from some kid who worked hard to buy a new video card so he can play the newest directx9 games. How do you feel now? Well if you continue on this track sooner or later you are going to get caught arrested and have a record. Then if you continue you could very well end up in prison with a nice cell mate named Bubba. have fun with your life then. Maybe if you stop this behavior now you will have a chance to make something out of yourself instead of becomming another statistic in our criminal justice system :(


Edit: after reading your post again I think you just bought another one then returned the one that was past the 15 days. This is still bad. It is your fault you kept it past the time period and you should pay the restocking fee. I left my whole post because people out there are doing the card switch and maybe if one person reads what I wrote and decides not to do it it was worth writing. I hope you understand.

[remline]

I agree with Kendan. The "box trick" is highly unethical and is unfair to the company. Just because it is easy to steal does not make it ethical. I think a lot of people see how simple it would be to steal something, and therefore think it must be ok... :mad:

[PingSpike]

I also agree with Kendan. There is a guy in another thread who is complaining that a Microcenter accused him of doing the 'box trick' with a motherboard. Where do you think these suspicions come from? It becomes a real pain to return anything to a store anymore because so many people try to rip you off. You're not really hurting best buy as much as you're going to hurt everyone else. I'm not a big fan of best buy either, but I just don't shop there for my big ticket items.

If you don't like a company, post a reseller rating, complain to your friends and don't shop there anymore. The best way to get even with a company is to hit em where they feel it: the wallet. And the best way to do that is to stop doing business with them. Chrysler screwed me on a faulty engine design that cost me $1000 to repair, so chrysler gets no more business from me.