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sHape oF gReY
02-16-04, 08:20 PM
Ok here's the deal. About 30-40 minutes ago a friend of mine IMed me whining and complaining that his monitor is crapped out. So I went over to his house to check it out. Well as it turns out his vid card fan had failed and the card burned out :eek:

Here's the real problem: he bought the card from NewEgg a little over 4 months ago which is about 1 month too long for getting a replacement/refund, atleast from what I understand. Anyway, my question is what would be the best course of actionn for him at this point? Contact NewEgg and explain the deal to them or contact Saphire instead?

Any suggestions?

~peace


PS his card is a Saphire Radeon 9600Pro 128mb.
Silversinksam
02-16-04, 08:54 PM
I would contact Saphires customer support or Ati's customer support.
sandman001
02-16-04, 09:21 PM
I would contact newegg, I think they might replace it.

If not them, then ATI or saphire.
dead_man311
02-16-04, 09:39 PM
you can go to newegg fill out a RMA and see what they will do

i sent in a hard drive to them that was just over a year old and there sending me a new one
sHape oF gReY
02-16-04, 10:11 PM
Alrighty, ill pass the info to him.

Thanx guys :)
emericanchaos
02-17-04, 04:39 PM
goto new egg first. my 9800 just died and i called new egg and they gave me RMA info. i bought it back in july/august.
Silversinksam
02-17-04, 10:12 PM
I don't think Newegg will do much after 4 months, but let us know if they do.
dead_man311
02-17-04, 10:22 PM
Originally posted by Silversinksam
I don't think Newegg will do much after 4 months, but let us know if they do.

My Hard Drive was over a year old and it was OEM. and they are sending me a new one should be here either tomarrow or thursday