Fried 1.33 t-bird

[Trinity]

Well, I had my 1.33 for about a week and it was running great. I didn't o'c it yet(still set at 10x133). I had to move my comp to a friends house. I turned on the comp and I smelt this sweet hot burning plastic smell. I opened up the comp and one of the clips on my galaciator had popped off and it was barely touching the cpu. I tried to run it again and I got no video, but I knew the mb worked because it is a 8K7A so the bios lcd posted "FF". I got it from pcnut.com. I wondered what I should do as far as returning, do you think they will replace it if I didn't o'c it?

I also wanted to know how to prevent my galaciator from popping off again?

[TranceBear]

Try and RMA that sucker.

[thefly]

Gees, that's no fun. Well some people seem to have had some luck dealing directly with amd.


there was on fellow on this system somewhere that sent a burnt chip to amd with an explanation of what happened and they sent him a new axia core if i remember correctly.

Good luck getting a RMA of some sort .

[Wa11y]

Originally posted by Trinity
I also wanted to know how to prevent my galaciator from popping off again?

DUCT TAPE!

Sorry, I have no experience with the Glaciator. My friend ordered one, so I got to check it out, but the clip didn't look any different from most HSF.

[Wahoogie]

Sucks about the 1.33 man! if you can't get a return, get your car keys ready for a nice new keychain... :(

I LOVE my glaciator....I have had no problems as of yet....and the clip is a dream! The only "problem" i can see is that on my AsusA7V, the clip covers one of the DIMM slots, although I only use the 2 on the right... 2x256mb crucial CAS2 pc133.

[Rob Cork]

Yeah, hope you can RMA the chip - and sorry to hear about your loss. Guess we ought to all get into the habit of checking the hsf after moving the comp much, just in case something like this happens - I know I never bother, but I think I might now I've heard your story.

[Gekko]

That glaciator is too heavy to be supported by clips AND moved around. You need to take it off before moving. Or, do like i did...use the mounting holes in your board to secure it in...just drill and tap your glaciator and come up through the bottom for some sure fire security...youll need to make a small bracket for one side as the holes don't quite line up.

Mark

[Trinity]

I tried to RMA through pcnut and they said that if it was damaged by heat(which is was) then my warranty is void. What should I do. My cpu is oem so I don't know if I can deal with AMD directly. Help!!!!

[Subzer0]

i fried my axia when i replaced my cpu ,i was using a stupid $5 shim and it got dislodged without my knowledge and whooop! dead, i sent it off and AMD gave me a new chip in 2 days! i knew i made the right choice leaving intel!!!!!!!!!!!!!!!!!!!!!!!!!!!

[robjustice]

Call AMD, I talked to them about 10 days ago, on a oem chip and Jeff told me that they offer a one time replacement on oem cpu's. It was only a one time deal, and they told me that I may not get a 1.2 back, but a one gig. I sent it in, and 5 days later, not only was it a 1.2 but an axia y. I dont know what they would do it you told them you burned it up, but it is worth a phone call.

[phiber]

a moment of silence for that wonderful thunderbird may it go to a better place

[Alex99]

No, no, no, no, no, no, no! Do Not try to be truthful in this case. Just tell them that the CPU no longer works and you don't know why. Tell them that you borrowed a friends CPU and it worked just fine in your system. So it is a bad CPU. Dont tell em you fried it for Christ sakes. I fried 2, count em 2, TB 1.2 Gig AXIA. I got replacements for each. I am now running at 1.52 Ghz (10.5x145) @1.85 volts. And when you call them, don't sound too techy, but don't sound like an ignorant either. If you sound too techy, they think you've played around with the CPU and probably killed it somehow. If you sound too ignorant, well, you know. Anyways, good luck.

[ManOfKnight]

Another chip lost too soon... but we all learn from mistakes, whether it be ours or someone else's turn it in to AMD, don't tell them how it died, just say it didn't work

[Trinity]

Thanks for the help guys, I will contact AMD.

[Trinity]

Well, I contacted Amd and told them what happend and I didn't tell them I fried it. They said they will not replace it because it is not recommended on the board I have. What should I do now.

[rugby]

I'm going to call about a 1.2tbird that's about 2.5 months old that died on me. I"ll let you know how it goes.

[joey_rjm5]

Man, that sucks. You could try calling them back from a friends house or something and tell them you have a board that the chip is recommended for. You would probably have to have them ship it to your friends address so they wouldn't figure you out.

[robjustice]

Did they start a case on it? Asking for your phone number and address? They (AMD) track thru the use of phone numbers. So if you did give them that info, you will have to use a friends phone number and address. Also when I called mine in they wanted to know what rev # the board was. Also make sure the heatsink you used it approved.

check out the mobo and heatsink info here (http://www1.amd.com/athlon/config)

[Paiynn]

Hmm, your board is listed on their site under the recommended section so what gives?

I notice they have no Iwill boards either :(

[joey_rjm5]

If your board actually is recommended then you should call them back and act mad. That isn't very good costumer service.

[Trinity]

They said the 1.33 isn't reccomended on the epox board. If that isn't true then I will call back.

[wildbilly2k]

just return it to the store or whereever you got it cause they took mine back and i fried it. They just replaced it with out any questions. All i told them was that when i put it on my computer the comp wouldnt boot up and they returned it.

[Paiynn]

I dont know what kind of person you are, but you'd be amazed what some attitude will do. I'm the kinda guy that can take a cpu out of the box in front the salesman, smash it with a hammer and tell him its broken. "Let me get you another one sir!" :D

[Trinity]

Haha, well pcnut RMA'ed it. i am not sure if they will replace it, but it is worth a try.

[wildbilly2k]

where did you vuy the chip from then i could tell you whethar to return it or not!!!

[rugby]

I just called AMD and they said they would rma my 1.2/200 only this one time and would not guarantee me the same chip back. I really don't care and think this is extremely cool of them to do. I think next time I will definitely buy retail chips just for the headache factor being removed.

[skip]

Originally posted by Trinity
Haha, well pcnut RMA'ed it. i am not sure if they will replace it, but it is worth a try.

You know guys, trying to RMA ANY chip that we fried on our own is JUST PLAIN WRONG!!! I have a collection of stuff that I fried myself. Just chalk it up to learning.

Then we all GRIP AND MOAN when the vendors won't RMA something..... Geesh guys, grow up. If you broke it, you bought it. There is a specific warning on the INSTRUCTIONS that come with the Glaciator that say REMOVE HEATSINK BEFORE MOVING COMPUTER.

Threads like this make me sick. Now if PCNUt Doesn't replace it, there will be a thread posted slamming them for not RMAing the chip.

You know, DaNut supports and frequents these Forums.

[ICEePC]

I hope yah guys know amd has a 300g clause for HSF if they weigh over that they are not covered by amd that is why lots of HSF come in different wieights if you look closly at the thermalright SK-6 AB and CB the difference is just a couple grams...

[Colin]

Well put Skip. It's called taking responsibility for your actions and is frequently associated with man hood.

[Patch]

Ahhhh and so we enter the moral dilemma.... Wow you know thats a tough one... I myself would suck it up, soldier on, and hang it from my jeeps rearview.... but there again how can it really be all that evil to take advantage of a stores overabundance of customer service....? One way to look at it is that if pcnut really had their prices to the rock bottom, they could not afford to and probably would not accept any returns..... Of course the realistic end of the coin is that "we" all pay for it in the end, everytime we drop a $.... ROFL... sorry i feel like socrates here pondering moral ethics..... just my .02 good luck on the return! :> Jim

[skip]

Valid point, but, being from a retail background, he MAY be at or near rock bottom for him. Volume dictates what you can buy for. In the CPU market, you need to by in the thousands to get the best price breaks. Also, you need to factor shipping rates. There's one online retailer that is always on Pricewatch with the cheapest Motherboards and CPU's, But, his shipping is twice what most others charge.

It is a moral dilemma, just frosts me when I see someone blatently taking advantage like this.

[Newbie_Doo]

I am disappointed, but not surprised, by the attitude displayed by some of the posts in this thread. Regardless of what any of you may think about the PC business, the margins are not great, and the cost we all pay includes the cost to service what they sell.

Trinity, you fried the chip. Why should Humphrey have to pay for your mistake? Why should every customer that buys from him, including me, have to support your error? I have a Glaciator on one of my Celerons. I have a watercooling rig on the other. Every time I move the cases, I check the CPUs to make sure that the cooling gear is in place. It is basic common sense.

I recommend that you chalk this one up to experience. Sure, it is an expensive lesson, but not nearly as expensive as some that life will deal to you.

Do the right thing.

Please.

[Alex99]

Oh come on. The world is full of evil, especially in the world of business. It's survival of the fittest, it's scratch and claw your way to the top, it's all about screwing others and getting screwed by others. Come on now, if you are too honest and ethical, people will take turn shagging you.

[Trinity]

Yea, I guess I was not used to such a big hsf. I didn't know I should remove it before moving the comp. I guess I have learned from my mistakes. I am glad that it didn't break anything else. I might as well buy a new one. Thanks guys for the help and the moral lessons.:)

[dgk]

I had a TB900 (retail) that AMD replaced even though I chipped it trying on a new heatsink. I had a 1.2 replaced by a vendor that I fried by trying out a new hsf.

There is some validity to taking responsibility for your actions in overclocking, if the overclocking causes the problem. Mostly that isn't directly the cause of the deaths though. The clip design for AMD chips is lousy. Great CPUs, lousy clips.

I now have a Swiftech MC462A and that uses what should be the standard attaching mechanism. The MBs should be designed with screws that heat sinks just screw into. Holes for the screws are nice but allowing the use of those plastic lugs is just bad design.

Almost every CPU death that I've read about is caused by chipping the CPU trying to get a heat sink on/off, or burning it up because the heat sink isn't making proper contact. It shouldn't be possible to mess this up.