- Joined
- Aug 27, 2003
- Location
- Mississauga, Ontario
Ok, before I say anything, let me point out that I have a wittness to everything I am about to say:
I bought a mobile 2500+ yesterday with the intention of putting it into my system (below).. today, my friend came over and we started.. we removed the heatsink/fan (sig) and inserted the new chip, installed the sink/fan, we removed the battery (cmos) and reset the bios, then booted.. it wouldn't post, it wouldn't do anything, just black screen (the monitor wouldn't come on from standby).. we took it out, and put in my old 1700, with same config, booted right to bios screen right away, we repeated the process, and again, nothing with the new mobile.. so we figured, lets flash the bios with the newest version, put the 1700 back in, booted, flashed the bios, repeated the process, again nothing.. since the contract where I bought it says I have 7 days to return defective products I went back.. he through it into his system and it did not post either, but then he showed me the bottom of the chip and said that it was burned..
what can I do about this? they refuse to replace the chip (they have plenty) and they say they never used the chip before (even though it was in an open package when I bought it) and blame me for burning it.. I left it there, they said they will contact AMD and tell them my story and wait for their reply, but I doubt that will do anything, since they will probably spin the story their way and AMD obviously does not replace burned chips.. now since the chip never even posted to bios, obviously it was burned before.. WHAT CAN I DO?!?!?!
Chris
I bought a mobile 2500+ yesterday with the intention of putting it into my system (below).. today, my friend came over and we started.. we removed the heatsink/fan (sig) and inserted the new chip, installed the sink/fan, we removed the battery (cmos) and reset the bios, then booted.. it wouldn't post, it wouldn't do anything, just black screen (the monitor wouldn't come on from standby).. we took it out, and put in my old 1700, with same config, booted right to bios screen right away, we repeated the process, and again, nothing with the new mobile.. so we figured, lets flash the bios with the newest version, put the 1700 back in, booted, flashed the bios, repeated the process, again nothing.. since the contract where I bought it says I have 7 days to return defective products I went back.. he through it into his system and it did not post either, but then he showed me the bottom of the chip and said that it was burned..
what can I do about this? they refuse to replace the chip (they have plenty) and they say they never used the chip before (even though it was in an open package when I bought it) and blame me for burning it.. I left it there, they said they will contact AMD and tell them my story and wait for their reply, but I doubt that will do anything, since they will probably spin the story their way and AMD obviously does not replace burned chips.. now since the chip never even posted to bios, obviously it was burned before.. WHAT CAN I DO?!?!?!
Chris