View Full Version : Help! My windows xp says my radeon 9800 pro is a 9600 xt
Hi, my Windows XP Sp1 recognizes my Radeon 9800 pro 128 mb as a 9600 XT. I bought mine brand new retail at CC. I'm using Catalyst 4.7. My stats are:
amd xp 2600+
ecs mobo nf2400-u
radeon 9800 pro 128mb
512 mb ddr pc 2700
samsung 17" monitor
Is it because my bios are outdated or somthing? thanx for ur patients
Welcome to the forums!
Don't complain - An XT is better then a Pro.
Maybe you have an XT disguised as a Pro. Do you have a temperature gauge in the drivers?
thanx for the welcome :cool:.
a 9600 xt is better than a 9800 pro?? n yes i do have a temp gauge in my driver
Yes an 9600XT is clocked at 500/300, and a 9600Pro is clocked at 400/300.
If you have a temp gauge it means you have the newer RV360 core and it really is an XT :)
edit: whoops... just noticed you said 9600XT instead of an 9800pro. No, the 9800pro is (much) better. Where did you get it from? Must have been a mistake.
um its being seen as a 9600 XT which is most definitely not as good as a 9800 Pro....
Yes, just noticed that and was updating my other post...
That's a pain then.
hm, are you sure its a 9800? maybe try getting ati tool and checking the pipes?
i bought my 9800 pro card at Circuit City brand new and i still have the box. On ati tools the stats are:
device id: 4152
chip type: rv360
memory size: 128 mb
memory bus width: 128 bit
active pipelines: 4
default gpu clock: 500 mhz
default mem clock: 300 mhz
Well, does your card have the 4 pronged Molex connector? The 9600XT does not.
Furthermore, does your card resemble::
This link: http://www.a1-electronics.net/Res_Graphics_Cards/ATI/2003/ATI_9800Pro_card_Mar03.jpg (being a 9800 Pro) (sorry, link needs to be copied and pasted)
or
This (http://www6.tomshardware.com/consumer/20031222/images/9600xt.jpg) (being a 9600XT)
Edit: After looking at your last post, your card definitely is a 9600XT and there may be been a mistake in the packaging (or someone "swapped it" :rolleyes: ). Go back and exchange it for a 9800 Pro.
the first link doenst work =/
I guess the first picture can't be linked. Just copy and paste it into the browser.
argh dam ati. it was brand new and i dont think circuit city doesnt accept returns on open box items so no1 couldve swapped it.
argh dam ati. it was brand new and i dont think circuit city doesnt accept returns on open box items so no1 couldve swapped it.
You might as well give it a shot and try to exchange it. Just complain constantly and hopefully you'll be able to exchange it for the 9800 Pro.
Good Luck.
HousERaT
07-13-04, 07:13 PM
that looks like the 9800 atlantis.... the 128bit version. ouch!!!
that looks like the 9800 atlantis.... the 128bit version. ouch!!!
From the looks of their website, they only sell the BBA 9800pro 256bit. I also remember this being the only 9800pro sold there since my last visit. If I were you, I would go in there furious and make sure you get what you paid for. If not, take it to ATi themselves.
that looks like the 9800 atlantis.... the 128bit version. ouch!!!
Nope, its a 9600XT.
i bought my 9800 pro card at Circuit City brand new and i still have the box. On ati tools the stats are:
device id: 4152
chip type: rv360
memory size: 128 mb
memory bus width: 128 bit
active pipelines: 4
default gpu clock: 500 mhz
default mem clock: 300 mhz
The Chip type of the 128bit version of the 9800 Atlantis would be R350, or it might be even possible to get an R360 (I've never heard of this however). The RV360 is a completely different chip made with a completely different manufacturing process. Furthermore, the default GPU and memory clocks correspond with the 9600XT as well.
bobmanfoo
07-13-04, 08:35 PM
argh dam ati. it was brand new and i dont think circuit city doesnt accept returns on open box items so no1 couldve swapped it.
WRONG! CC takes back most things if you are not 100% satisfied, i've returned many video cards open box, take it back and b!tch!
How much did you pay for it? I think that they will take it if on the receipt says that you bought a 9800pro, and I know that at Circuit City you don't even need to keep the receipt they keep it on the computer.
How much did you pay for it? I think that they will take it if on the receipt says that you bought a 9800pro, and I know that at Circuit City you don't even need to keep the receipt they keep it on the computer.
really?? i bought mine for 200 after rebate so i dont have my receipt but i still have the boxes and everything else. the cables for it are not even opened.
situman
07-13-04, 10:00 PM
hmm once u sent in the rebate its all over for you. sorry buddy, u just got suckered.
http://forums.2cpu.com/showthread.php?s=&threadid=52533 :(
dam. i guess i just have to buy one from frys and swap it..usually those kind of things work there. wish me luck
Don't combat immorality with more immorality. I would go to CC and explain the situation to them. Just because you got screwed doesn't mean should try to screw someone else. Best that that 9600XT ends up where it belongs; in a 9600XT box.
CC will take back any hardware within 30 days, money-back guarentee. I bought a GB of KHX PC4000 and returned it no questions asked a week later. Anyways, you can return it surely and explain the situation if need be. CC is a very good vendor and reputable IMO.
Yeah give it a try, and you don't need a receipt (that is why I usually get stuff from them) they keep it in the computer I think you just need to give them your phone number or name(don't remenber right now).
Mr.Guvernment
07-13-04, 11:08 PM
^^^
^^^
^^^ exactly - do that and i will frown on you foreve, and then the next joe blow gets stuck with your problem, that is not really fair for them....
Why dont you take the card in say hey - i bought this from you - plug it into your system and tell me what card it says it is
basically SHOW them the problem.
Oh .. my.. god... :(
How the hell can people make mistakes like that :confused:
bobmanfoo
07-14-04, 12:13 PM
Oh .. my.. god... :(
How the hell can people make mistakes like that :confused:
i don't think it was a mistake, probably some broke punk with a shrink wrapper bought the 9800pro and exchanged it with his 9600XT, and shrink wrapped it so CC wouldn't open it the package, then CC thinkin it was unopened put it back on the shelf.... a very likely scenario
just like buddy boy above was gona do to frys... same thing mostlikely
Hi
I can not see the problem
you seem to have ordered a 9800 pro and recieved a 9600xt. It does not matter if you opened the box! CC should apologise and exchange it.
have i missed a post or is it this simple?
Sniper_83
07-14-04, 02:17 PM
It is very posible that it was returned in such fasshion but I fear you may not be able to return it if you sent in for the rebate because you usually have to send that ...what the hell is it called.... bar code part.
hmm the card i got was brand new with the plastic strips wrapped around it and everything inside wus sealed.
Sniper_83
07-14-04, 04:58 PM
Have you checked the serial # to match it with the company that build the card to find out which one you got. Software can lie over and over again.
yes i checked my serial number on the ati site and it says it's a 9800 pro. the barcode sticker on the card even says so...hmm =/
It is very posible that it was returned in such fasshion but I fear you may not be able to return it if you sent in for the rebate because you usually have to send that ...what the hell is it called.... bar code part.
Proof of purchase.
Tboy give it a try it and go to CC it won't hurt.
Mr.Guvernment
07-14-04, 08:24 PM
have you been able to try this card in another computer?
Do mean that it could be his computer not recognizing it correctly, if that's what your mean, it couldn't be because of the clock speed of the card are of a 9600XT.
if you send it back to ATi chances are theyll give you a 9800p for it if you explain your situation, and this way it doesnt interfear with the rebate. if you can show them the reciept where it says you bought a 9800p, tell them it was all wrapped up tight and is a 9600xt and it might have been a packaging mix up, ATi should take it back simple as that, you ahvent even tryed returning it yet?
I doubt anyone is going to take this card back. It is a well known scam to buy an expensive product and a cheap product and return the cheap one in the expensive one's box. Or buy a new product and put your non-functioning product in the box and return it. Or in the link JCLW posted, replace it with NOTHING or potatoes (http://www.ananova.com/news/story/sm_855148.html?menu=news.quirkies.strangecrime). There is no way for the store or ATI to know if you are the scammer or the one who got screwed by the scam. All they know is you are trying to return a 9600XT in a 9800pro box (with the added bonus of already sending in the rebate). You may catch the store manager on a good day (or trying to get fired) and they will take it back, but I wouldn't count on it.
Sorry, but in the future make 100% sure you are happy with a product before sending in the rebate forms. You may have been able to convince the store manager of what happened if the UPC had still been on the box, but they are not supposed to accept ANY returns without a UPC.
Also, if the person who originally purchased this was thorough they would have put 9800pro serial number STICKER on the 9600XT. It wouldn't be hard to do that.
What does the serial number sticker on the card say?
-it says Radeon 9800 Pro 128mb n it has the s/n and the p/n which i checked on the ati site and it says its the 9800 pro.
-no i havent tried it on another comp
-now i notice that my radeon actually looks exactly like the 9600 xt. *sigh* im such a nub....=/
Try sending ATi an email and explaining the situation. Maybe they'll RMA it for a real 9800pro.
Sniper_83
07-15-04, 02:16 PM
if you send it back to ATi chances are theyll give you a 9800p for it if you explain your situation, and this way it doesnt interfear with the rebate. if you can show them the reciept where it says you bought a 9800p, tell them it was all wrapped up tight and is a 9600xt and it might have been a packaging mix up, ATi should take it back simple as that, you ahvent even tryed returning it yet?
If you sent it back to ati and asked them to check the S/N and the card physically they should send you the correct card back.
Edit: It is my understanding that the S/N are not stickers on most ati cards and if the stickers were swaped they would mostlikely be falling off after being removed and replaced.
I emailed them..now i just have to wait for a reply....how long does it usually takes them to reply??
They should answer by tomorow.
SniperXX
07-16-04, 01:26 AM
i don't think it was a mistake, probably some broke punk with a shrink wrapper bought the 9800pro and exchanged it with his 9600XT, and shrink wrapped it so CC wouldn't open it the package, then CC thinkin it was unopened put it back on the shelf.... a very likely scenario
That seems very likely... Its just sad tho how some people will pull crap like that.
:rolleyes:
you should probally include the link to this thread in the email to ATi, it may help your case a bit.
Sniper_83
07-19-04, 12:06 PM
you should probally include the link to this thread in the email to ATi, it may help your case a bit.
I agree, it might help them to understand what is going on.
The Coolest
07-19-04, 12:12 PM
Try running 3DMark2003, and see what score you get, if its sub 4K then its a 9600XT, if its 5K+ then its a 9800Pro with a wrong name.
Mr.Guvernment
07-19-04, 12:22 PM
I agree, it might help them to understand what is going on.
and get ocforums some free samples to test with :d :D :D
vBulletin® v3.8.7, Copyright ©2000-2012, vBulletin Solutions, Inc.