Should my cable service lag like this?

[The_Ryz_Factor]

Hello everyone. :) So I've got AT&T @home ISP service with a 3COM modem and a Linksys 10/100 LAN card on this computer, and whatever other LAN card that they gave us when the cable modem came on another computer. (Not sharing the internet connection YET, so I plug the modem into whatever computer I want to use.) Anyways, I could swear to God that all day long, and I'm serious that it is all day long, (I mean all day, all night, even when I am on at 3 AM it is STILL laggy) every 3-5 minutes I get a good 30 seconds to one minute of lag. mIRC disconnects me, web pages won't load up, AOL disconnects me (we still have AOL with this cable modem, yes), and video games lag badly, sometimes I get disconnected from the server. It never used to do this, and it has been doing this for a good 2 months now. Would you say this is a problem with the ISP and I should call them and report the problem? I know that most of your normal Joe Sixpack kind of guys wouldn't notice this, but I am a gamer and I do, and man is it annoying as hell lagging so much ingame. So do you think that I should call AT&T and inform them of this and see if they can fix it?

Thanks.

[Jon]

Try visiting SpeedGuide.net (http://www.speedguide.net) and try the patches they have available for your respective OS. If they don't work I would definately call.

Have you tried pinging the router you go through? Do you have the IP addresses for it at all?

If you know the router's IP go to a command prompt and type PING XXX.XXX.XXX.XXX and see how long the reply takes. It will be in ms. Also take note if you are dropping any packets.

[TRANCER24]

Yeah you have cable huh well i have the same problems so don't feel bad the only thing is that i have Charter cable. Cable sucks i am getting 80kbps right now as i speak and i have complained to my ISP day after day night after night it is on there end ive done many trace routes who knows it could be just the internet being slow ive found slow 500 MS times going through LAX Alternet and San Jose CA those are like main Routers for everyone i think. I don't know what is going on there was a rumour going around that it is the code red virus affecting everyone but i don't know because this has been like this for me for like 2 months now and it is really ****ing me off a few nights ago i was getting faster speeds bursting faster then my 768 kbps capped speed into the 1mbps range and i was hopeing it would stay like that. everytime i call to tell my cable company about this they say we have gave it to our engineers these people DO NOT KNOW ANYTHING. Im waiting for DSL i hope it comes soon i will give it a try as soon as it gets here in my area..

[bossman]

sounds like you better get on your providers butt, it sounds loke your downstream signal is low ,, have they actually came out and checked the signal, because everything can be running to specs at there hub but the signal from the ped where you get your service from could be the prob, have them come out if they havent allready, I had the same problem, good luck

[su root]

I had ADSL, which gave me 100down, 20up kbytes/s.
I swiched to Cogeco cable, now i get 250down, 100up kbytes/s.

I've seen this cable company CRAWL in higher populated areas (IE: worse than a 56k modem on a www.bandwidthplace.com speed test, in [10k bursts every 30 seconds]). My speeds are good, I got it when it was new to the neighborhood, and now it's begining to slow down a bit. Personally, I'm gonna keep cable.

try TRACERTing www.yahoo.com, or the like, and see where the slowdown is, or get NeoTrace @ http://www.neotrace.com/

Either way, I would suggest reporting it to your cable company, despite what people may say, constantly complaining about the quality of their service may just get your neighborhood more bandwidth. (The only problem is dealing with the first level technicians... but they have to log your complaint.. check w/ other people in your neighborhood, see if they are having the same problems.. get them to complain aswell. ;)

[bossman]

do a bandwidthspeedtest.com, test check downstream and upstream , your upstream should be as close to 128 kilobites per second, if it is very low you will get game lag even if your downstream is good, do the test and save results, telll your provider what you are getting as far as test results, dont go by what there telling you, for your downstream , you should be getting 1.5megabits or better for fast downloads, I know these figures will vary depending on provider and population, etc, but they should be your guidelines, im having the same problem , it started a week ago, quake 3 locks up online, cable has come out 3 times so far and they keep running the damn download test and tell me everything is ok,cocka! needless to say they are coming back out today for ball 4, and now i have ammunition for firing at them, good luck!:mad: :D

[JetMech]

Originally posted by TRANCER24
Yeah you have cable huh well i have the same problems so don't feel bad the only thing is that i have Charter cable. Cable sucks i am getting 80kbps right now as i speak and i have complained to my ISP day after day night after night it is on there end ive done many trace routes who knows it could be just the internet being slow ive found slow 500 MS times going through LAX Alternet and San Jose CA those are like main Routers for everyone i think. I don't know what is going on there was a rumour going around that it is the code red virus affecting everyone but i don't know because this has been like this for me for like 2 months now and it is really ****ing me off a few nights ago i was getting faster speeds bursting faster then my 768 kbps capped speed into the 1mbps range and i was hopeing it would stay like that. everytime i call to tell my cable company about this they say we have gave it to our engineers these people DO NOT KNOW ANYTHING. Im waiting for DSL i hope it comes soon i will give it a try as soon as it gets here in my area.. Sounds a lot like the AOL fiasco a couple of years back, when they were recruiting new customers without having the resourses to support them. Those who live in a highly populated area with the jack to buy cable over modem, face a slowdown in bandwith. It's like a whole city opening their facet at the same time and getting a trickle of water from it. @ home is considering bankruptcy as of a week ago and DSL service is not as lucrative as companies anticipated. Maybe if @home does bite the dust DSL providers will stop worrying and increase their service areas. People want bandwith. With some of the huge files I've seen available for download and with some software companies making their products downloadable, modems are going the way of the 486. HELP!!! We need dependable uninterruptable service.:mad:

[flounder43]

Originally posted by Jon
Try visiting SpeedGuide.net (http://www.speedguide.net) and try the patches they have available for your respective OS. If they don't work I would definately call.

Have you tried pinging the router you go through? Do you have the IP addresses for it at all?

If you know the router's IP go to a command prompt and type PING XXX.XXX.XXX.XXX and see how long the reply takes. It will be in ms. Also take note if you are dropping any packets.

I used the "@home speed patch" on that site, and doubled my speed, no kidding. The other patches were worthless to me.

[flounder43]

Btw, I pinged my router, got 0ms, I think that is good.

[su root]

Pinging anything on your LAN should yield very low roundtrip times.
Localhost should be smaller than 0ms, whereas anything on your network should be less than 10ms with little network traffic.

Window's ping is bad for calculating roundtrip times, it rounds them off, so the 0ms ping can be from 0ns - 0.499ms.

One time I actually got a ping reading of -83ms :D

[eobard]

Originally posted by The_Ryz_Factor
Hello everyone. :) So I've got AT&T @home ISP service with a 3COM modem and a Linksys 10/100 LAN card on this computer, and whatever other LAN card that they gave us when the cable modem came on another computer. (Not sharing the internet connection YET, so I plug the modem into whatever computer I want to use.) Anyways, I could swear to God that all day long, and I'm serious that it is all day long, (I mean all day, all night, even when I am on at 3 AM it is STILL laggy) every 3-5 minutes I get a good 30 seconds to one minute of lag. mIRC disconnects me, web pages won't load up, AOL disconnects me (we still have AOL with this cable modem, yes), and video games lag badly, sometimes I get disconnected from the server. It never used to do this, and it has been doing this for a good 2 months now. Would you say this is a problem with the ISP and I should call them and report the problem? I know that most of your normal Joe Sixpack kind of guys wouldn't notice this, but I am a gamer and I do, and man is it annoying as hell lagging so much ingame. So do you think that I should call AT&T and inform them of this and see if they can fix it?

Thanks.

Are you sure you aren't using rogers@home? That sounds like their level of compotence. Right now I'm playing "email roulette", you never know if it will be up or down. Right now it's down. :mad:

[eobard]

And now, a few minutes later, it's up again. Still :mad:.