One of my sales reps has a Samsung 1710 at home and at work. She did have a desktop at home and at work and both printers worked fine. She just switched to a laptop that she carries home with her. She got the printer hooked up at work without any troubles, then she got home and plugged it into the same model printer there and it wouldn't work. I suggested that she re-install the drivers but it still only showed one printer, and still wouldn't work. I have never run into a situation like this and I am at a loss.
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printer problem
- Thread starter hkgonra
- Start date
theMonster
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- At the pub
parallel, tcp/ip or usb?? I've found that the USB ports on a LOT of Dell Lattitudes are funky and it won't work in 3 out of the 4 ports, but on one port, blammo and viola. I'd try that first.
theMonster
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Did you try swapping ports around yet?
theMonster
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Do any usb device currently work on the laptops ports?
theMonster
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test those on the laptop to see if the laptop detects them. If not, reinstall your usb drivers. If that doesn't work, make sure usb is not disabled in the bios.
theMonster
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That laptop is not by chance in a docking station at work, is it?
theMonster
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Make sure that the printer isn't plugged into the desktop and laptop at the same time. If that isn't it, then sorry, I'm stumped.
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