problem with spyware

Here is the situation. I am trying to get some things removed from my step-fathers computer. Most of everything I have managed to find, fix or remove but one thing is still lingering on here.

I have used spybot and Norton thinking I might be able to remove it that way. I have searched the registry and tried to remove anything associated with it but it keeps coming up. Certain times while surfing the web instead of the page I am looking for comes up I get a search page and a URL that says donotlink....http://www.the search mall.com/404.html....donotlink. This is an agravating thing as in some cases it will not let you look at the page at all.

Has anyone seen this before or know a possible solution to removing it? Thanks in advance.

I can't resist this one, but as soon as a few people click that link and wind up with the same problem someone should find a solution. Come on people, you know you're curious.

Actually, have you tried Hijack This? It usually gets that sort of thing.

here is the log file from hijack.... any suggestions?


Logfile of HijackThis v1.97.7
Scan saved at 9:04:08 PM, on 12/7/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\slbwejt.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Ulead Systems\Ulead Photo Express 3.0 SE\CalCheck.exe
C:\DOCUME~1\Bobby\LOCALS~1\Temp\Temporary Directory 1 for hjt[1].zip\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://thesearchmall.com/index.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://saintsreport.com/forums/forumdisplay.php?s=&forumid=48
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = http://localhost;
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = 
O2 - BHO: (no name) - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINDOWS\localNRD.dll
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ohb - {0AEE4D0C-4B38-4196-AE32-70ACE5656647} - C:\WINDOWS\System32\winsrm32.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: (no name) - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-A08E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0102.dll (file missing)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {4B8F38C7-62FC-4762-B9A0-27E63F768167} - C:\WINDOWS\System32\winsrm32.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [nsukkuvklvw] C:\WINDOWS\system32\slbwejt.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe
O4 - Global Startup: Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Ulead Photo Express 3.0 SE Calendar Checker.lnk = C:\Program Files\Ulead Systems\Ulead Photo Express 3.0 SE\CalCheck.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {D1E7CBDA-E60E-4970-A01C-37301EF7BF98} (Measurement Service Client v.3.4) - http://ccon.futuremark.com/global/msc34.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab

I use SpyBot S&D, and Ad-Aware SE and they remove ALL spyware for me... files folders registry, everything. Both are free for download at Cnet

These 2 and ANYTHING you don't recognize:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://thesearchmall.com/index.php

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php

On second thought, you can just remove everything safely. I do it all the time, it's like a fresh install of IE.

Well I deleted everything..... Its still coming up. I guess the next step is to uninstall his IE explorer again and start over.

After you manage to remove everything, I suggest you also install Spyware Blaster. It helps to prevent any from being installed in the first place, and it has worked well for me.

http://www.javacoolsoftware.com/spywareblaster.html

I wouldn't recommend removing everything... may not cause problems truthfully, but its irresponsible, especially in light of it not being your PC.

First remove anything suspicious from Add/Remove programs - viewpoint should be uninstalled for one, there may be others you recognize as junk. You should also remove weatherbug, as it often comes with crap. If you want weather on your desktop, try out objectdock, as its handy and comes with a weather applet which features an temperature and weather icon (clouds/sun etc). It also comes junk-free.

Fix the following and delete the related files - delete anything with a directory or file name. You should do this from safe mode - if it will not allow you to delete, end task on the related process from task manager. Safe mode should allow you to clean everything - doing this from normal mode should be unsuccessful. To boot into safe mode, press F8 repeatedly at boot and you will be prompted for boot mode - select safe mode.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://thesearchmall.com/index.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://thesearchmall.com/index.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = http://localhost;
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,(Default) = 
O2 - BHO: (no name) - {00320615-B6C2-40A6-8F99-F1C52D674FAD} - C:\WINDOWS\localNRD.dll
O2 - BHO: (no name) - {01F44A8A-8C97-4325-A378-76E68DC4AB2E} - C:\WINDOWS\systb.dll (file missing)
O2 - BHO: ohb - {0AEE4D0C-4B38-4196-AE32-70ACE5656647} - C:\WINDOWS\System32\winsrm32.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: PowerSearch - {4E7BD74F-2B8D-469E-A08E-8E1CA787AD2D} - C:\PROGRA~1\POWERS~1\Toolbar\pwrs0102.dll (file missing)
O3 - Toolbar: (no name) - {4B8F38C7-62FC-4762-B9A0-27E63F768167} - C:\WINDOWS\System32\winsrm32.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [nsukkuvklvw] C:\WINDOWS\system32\slbwejt.exe
O4 - HKLM\..\Run: [conscorr] C:\WINDOWS\conscorr.exe
O4 - HKLM\..\Run: [satmat] C:\WINDOWS\satmat.exe

Also, make sure your spybot is updated - you are running an old version of Hijackthis. May I ask where you downloaded HJT from? I notice that VERY many people seem to use the version you have - the current version, last I checked is 1.98.2.

Try to fix and delete what I told you - that should be everything. Once that is done, download and update lavasoft Adaware, then do a full system scan. Then you can post a new HJT log with v1.98.2 and I would be happy to take a look to make sure your clean as a whistle.

BTW, Welcome back to the forums! It's nice to see people who have been around a while continue to come back even when life gets busy - I think thats a real testament to this place. Hope to see you around, let me know how this goes for you.

EDIT: If you do not delete the related files, and perform these corrections from safemode, you will not fix the problem. Most importantly make sure this file is deleted manually: C:\WINDOWS\System32\winsrm32.dll. HJT will fix the registry, but it will not delete the related files, and they must be deleted for complete removal. You should also delete these: C:\WINDOWS\localNRD.dll

If you are able to delete these, and fix the entries in the registry with HJT, your problem will be solved.

Download spywareblaster and immunize to prevent it in the future.