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aukyub
09-12-01, 10:20 PM
they charged me and didnt send me the product.. and when i asked for refund, they told me to wait. i already been waiting for 5 weeks and i didnt see my money going back to my account. any idea????

thanks.
Thelemac
09-12-01, 10:23 PM
File with the BBB and any other consumer protection group.
aukyub
09-12-01, 10:31 PM
what's BBB? thanks
Thelemac
09-12-01, 10:48 PM
Better Business Bureau
TUK101
09-12-01, 11:00 PM
That sucks dude, sorry to hear that. Next time buy from crucial, they have an excellent product and dont waste any time shipping it. They have a special going on right now too with free shipping. I just recieved my ram from them and am very pleased with it.
aukyub
09-13-01, 09:35 AM
i already filed a complaint at BBB. thanks guys
Placid
09-13-01, 11:55 AM
If you paid with a credit card call your credit card company.
aukyub
09-13-01, 05:29 PM
what can i do if i call them? thanks
Placid
09-13-01, 06:40 PM
Tell them about what happened.
You have been charged received no product and requested a refund and have not gotten a credit 5 weeks later.
Most credit card companys will charge back the company for you so you dont have to pay.
el
09-13-01, 07:15 PM
follow Placids instructions and you will get the money back in a couple of days.
aukyub
09-13-01, 08:03 PM
ok. thanks guys
eobard
09-13-01, 08:16 PM
Let us know how it ends.
Robbie
09-16-01, 01:08 AM
Originally posted by Placid
If you paid with a credit card call your credit card company.

You'll have to WRITE your credit card company and file a dispute with them. If I remember correctly you only have 8 weeks to do this!!! So get to writting!!! It doesn't have to be long just explain what happend and send it.

Hope you see your money.

You can try www.clarkhoward.com

Hope this helps

Rob
Llwellyn
09-16-01, 11:01 PM
Definitely write the credit card company. I work for a retailer and deal with credit card charges on a daily basis. Every merchant has a chargeback account, and if a customer writes and says they were wrongly charged, the money is taken from the merchant's chargeback account, and the merchant has a certain amount of time to prove they had a right to the funds (a register receipt, AVS, something).

Credit card companies do NOT like chargebacks... they will jump a merchant's tail that racks up lots of them... sometimes even more effective than a BBB call... get their credit processing revoked and they'll never rip anyone off again.