Vrykyl
01-03-05, 12:12 PM
I just wanted to post this thread to say how much I like logitech now, and to say how good their customer service is -
about a year ago I bought a cordless desktop mx, but over time from prolonged use the paint on the top of my mx700 started to come away, leaving a nasty rough patch that started to scrape the palm of my hand raw if I gamed for long periods. I emailed the logitech customer support, detailing the problem, how much I used it and if this was considered 'wear and tear' and thus not under warranty. They emailed back early next day telling me that if I wasnt satisified with it in its current state then the product wasnt good enough in their opinion - they would send me a new mx700 as a replacement!!!! I had to supply them with all the serial numbers from my set (as the new mouse had to match the frequency of my reciever), and as proof of owneship I had to post them the battery door from my mx700 to switzerland (i live in the uk). I sent it via 3day registered mail - within a week of sending it a complete new mx700 mouse arrived at my house; iv just been home to pick it up, and opened it to find it came complete with additional basestation/charger and two sets of rechargeable batteries!!! They worked really hard to make sure the problem was resolved and that I had a new mouse in time for christmas :D
Iv never experienced customer service as good as this, and I just wanted to share it with you all!
about a year ago I bought a cordless desktop mx, but over time from prolonged use the paint on the top of my mx700 started to come away, leaving a nasty rough patch that started to scrape the palm of my hand raw if I gamed for long periods. I emailed the logitech customer support, detailing the problem, how much I used it and if this was considered 'wear and tear' and thus not under warranty. They emailed back early next day telling me that if I wasnt satisified with it in its current state then the product wasnt good enough in their opinion - they would send me a new mx700 as a replacement!!!! I had to supply them with all the serial numbers from my set (as the new mouse had to match the frequency of my reciever), and as proof of owneship I had to post them the battery door from my mx700 to switzerland (i live in the uk). I sent it via 3day registered mail - within a week of sending it a complete new mx700 mouse arrived at my house; iv just been home to pick it up, and opened it to find it came complete with additional basestation/charger and two sets of rechargeable batteries!!! They worked really hard to make sure the problem was resolved and that I had a new mouse in time for christmas :D
Iv never experienced customer service as good as this, and I just wanted to share it with you all!