- Joined
- Sep 19, 2003
- Location
- Fort Worth, TX
About 6 months ago, I developed a website for my aunt and uncle-in-law's hardwood flooring business.
Since then, I've been doing about 10-15 hours of maintenance per month with the site, at their request. This covers things such as:
-Editing images for their online photo gallery (they take pics from almost every install they do)
-Updating/adding customer testimonials
-Maintaining their e-mail settings
-Reviewing website stats
-Optimizing pages for search engines
-General website updates (adding logos, etc.)
If it were less than 5 hours, I probably wouldn't charge anything. But, since I'm committed to them, and may have other customers in the future (less time), I'm having trouble justifying doing it absolutely free.
They recently sent me an e-mail asking me how much they owe me (for the past ~3 months' work), and no, I never tell them whether I'm expecting money or not. What should I do? Set up a monthly plan, etc? How much should I charge (if any) for this type of maintenance?
Since then, I've been doing about 10-15 hours of maintenance per month with the site, at their request. This covers things such as:
-Editing images for their online photo gallery (they take pics from almost every install they do)
-Updating/adding customer testimonials
-Maintaining their e-mail settings
-Reviewing website stats
-Optimizing pages for search engines
-General website updates (adding logos, etc.)
If it were less than 5 hours, I probably wouldn't charge anything. But, since I'm committed to them, and may have other customers in the future (less time), I'm having trouble justifying doing it absolutely free.
They recently sent me an e-mail asking me how much they owe me (for the past ~3 months' work), and no, I never tell them whether I'm expecting money or not. What should I do? Set up a monthly plan, etc? How much should I charge (if any) for this type of maintenance?