View Full Version : (issue resolved) Mushkin Memories
i called mushkin on Friday afternoon to request an RMA of my PC-3500 Black Level II's
The details: i called at approx. 4:15pm Friday, 2/25/05.
tech support: Technical support, how may i help you?
Me: Yes, i'd like to request an RMA on my ram.
tech support: what's the problems you are having?
Me: my PC3500 wouldn't run at spec timings (tech support: level one?) (me: no level 2) i even tried underclocking them to 200Mhz 2-2-2-5(tech support: u mean 2-2-2-6?)(me:yeah) and i still got memtest errors.
tech support: where did you buy them from
Me: from Newegg
tech support: hmm, like a year ago
me: yeah
tech support: have you tried up to 2.85v
Me: Yes, from 2.65 all the way to 2.85v, in .05 increments
tech support: what motherboard are you using
Me: an MSI K8N Neo2 Platinum
tech support: could you please hold?
Me: Sure
tech support:(a few minutes later) okay, we've actually gotten alot of calls about this and that the problem is that the current technology wasn't out back a year ago. how could we warranty things like that, otherwise we wouldn't be in business.
Me: what do you mean?
tech support: *sighed* you see, the current technology wasn't out a year ago and we would have no way of testing for compatability on things that weren't out yet.
me: so what happened to the lifetime warranty?
tech support: that's a limited lifetime warranty that is only good for the original system for which it was purchased.
Me: well it wouldn't run at spec on the inital board either.
tech support: what board was that?
me: abit nf7-s
tech support:(with irritated voice) *sigh* so why are you just calling us now?! why didn't you call us when you were having the problems?! if we warrantied memory like this we wouldn't be in business.
me: because i didn't think it was the memory, i thought it was the bios or even the chipset, i didn't really suspect the memory until now. I only have one computer, not multiple systems to test on.
tech support: okay, so what we'll do is test them out on your initial platform and let you know....( i don't remember the rest)
me:(interrupts) so what was that rma number?
tech support:*short pause due to being puzzled that i blew off the ridicule* gave me the rma number and shipping address.
i then said thank you and that was the end of the phone call.
Now, i want to know what this "limited lifetime warranty, only covered on the initial system" is all about. Because that's not what is stated under the warranty section. which can be found here: Rule #3 http://www.mushkin.com/epages/mushkin.storefront/EN/product/990330
Now, how does "the product was properly installed in the original machine for which it was purchased and used in its recommended environment," translate into "we'll only warranty the memory for the original machine for which it was purchased".
I have bought alot of Mushkin memory and this is the first time i've Ever requested an RMA. I certainly hope this isn't the way Mushkin treats it's customers, cuz if it is i'm done with 'em.
dicecca112
02-26-05, 03:27 PM
(3) the product was properly installed in the original machine for which it was purchased and used in its recommended environment.
That equals for what machine it was purchases to be used in to me.
That equals for what machine it was purchases to be used in to me.
how do you figure that? okay we're talking about a legal disclaimer here, not something that is vague or left to the interpretation of the individual.
"properly installed" does not mean currently installed. *buzzer* ehh, sorry.
If that Is the case, then that part of the warranty needs to be rewritten.
{PMS}fishy
02-26-05, 03:39 PM
You do know that you have BH5, and that you will not get BH5 back if you RMA it.
Also, you realize that BH5 needs much more than 2.85v to shine.
Not to mention that the NF2 chipset is junk, and I can say the same about most K8 chipsets.
I have the same ram and it runs 240 2-2-2-5 @ 3.2v on an 865 chipset.
Try the ram in an Intel MB before you try and send it back. Thats some really nice stuff you have there, and its more likley a hardware compability issue, as opposed to the RAM being bad.
did you even read the initial post? i said it wont even run 2-2-2-6 using 2.85v at 200Mhz. Not to mention at 216 which is it's rated speed. I only have one computer system and the fact that it won't work at spec across two systems leads me to believe it Is the ram. i don't really care if i get BH-5's back or not tbh. Samsung TCCD's are where its at atm.
how much u wanna bet me A64 system with TCCD memory set at 250 1:1 2.5-3-3-7 CRUSHES your wimpy intel rig in bandwidth?
*edit* i forgot to mention that my system Will run 2-2-2-5 at 200Mhz with my TCCD memory installed. so how can my system be at fault?
trinketsummoner
02-27-05, 07:40 AM
Mushkin BH5 wont work at 2-2-2 on a Neo2 board. Its not the ram, its the board design. I had the exact same ram as you and talked at length with Ian at Mushkin about this, and they tested some of thier own BH5 on the board and it failed too. If you RMA you will get the V2 memory that they sell now. I ended up selling my BH5 and getting some Ballistix PC4000, but i dont blame Mushkin - the Neo2 wasnt out when they were making the modules. The ram will work great at 2-3-2 btw.
{PMS}fishy
02-27-05, 08:23 AM
did you even read the initial post? i said it wont even run 2-2-2-6 using 2.85v at 200Mhz. Not to mention at 216 which is it's rated speed. I only have one computer system and the fact that it won't work at spec across two systems leads me to believe it Is the ram. i don't really care if i get BH-5's back or not tbh. Samsung TCCD's are where its at atm.
how much u wanna bet me A64 system with TCCD memory set at 250 1:1 2.5-3-3-7 CRUSHES your wimpy intel rig in bandwidth?
*edit* i forgot to mention that my system Will run 2-2-2-5 at 200Mhz with my TCCD memory installed. so how can my system be at fault?
Yes I read it. It not the RAMs fault. Did you read my post? Its the junk chipsets that AMD uses. Like I said, try it on an Intel chipset MB, and then decide if you want to send it back.
sandman001
02-27-05, 10:07 AM
Yes I read it. It not the RAMs fault. Did you read my post? Its the junk chipsets that AMD uses. Like I said, try it on an Intel chipset MB, and then decide if you want to send it back.
While AMD's chipsets aren't stellar, They will run memory at 200mhz at any timings quite stably.
By the way, A year ago, Nforce 3 chipsets were out, you should tell mushkin that.
Mushkin BH5 wont work at 2-2-2 on a Neo2 board. Its not the ram, its the board design. I had the exact same ram as you and talked at length with Ian at Mushkin about this, and they tested some of thier own BH5 on the board and it failed too. If you RMA you will get the V2 memory that they sell now. I ended up selling my BH5 and getting some Ballistix PC4000, but i dont blame Mushkin - the Neo2 wasnt out when they were making the modules. The ram will work great at 2-3-2 btw.
wont run at 2-3-2 either, trust me i tried it. BSOD'd on me bigger than s***.
wouldn't run 2-2-2 nor 2-3-2 on my nf2 board either.
But My Current System Will Run 2-2-2 With The Ram I'm Using atm. pop the BH-5's back in and i get hundreds of memtest errors. even underclocked to 200Mhz, 2.85v. that's why i'm sending it in. Do one of you guys wanna buy it? i doubt it. ;)
invisible hand
02-27-05, 01:52 PM
I recall reading that Mushkin had a ton of BH-5 specifically for RMA's. Is that no longer the case?
trinketsummoner
02-27-05, 02:30 PM
If it wont run 2-3-2, its RMA time for sure. From what Mushkin told me a while ago, they ran out of BH5 to use for RMAs
Quote from Warranty page http://www.mushkin.com/epages/mushkin.storefront/EN/product/990330 :
"Mushkin warrants to the first consumer purchaser that this Mushkin product, when shipped in its original container, will be free from defects and agrees that it will, at its option, repair or replace (with a similar available product) the defective product, if any malfunction should occur, at no charge to the purchaser for parts and labor, provided:
(1) the product or any part thereof has not been abused, misused, neglected, replaced, repaired or modified, and
(2) the product is still owned by the original purchaser, and
(3) the product was properly installed in the original machine for which it was purchased and used in its recommended environment. "
Clarification:
"We currently restrict the use of our product to a single machine to protect ourselves from a user 1) moving the memory at a later date to a machine that proves to be incompatible or, 2) selling the memory to another user for use in another machine. We obviously try to be reasonable in assessing the situation and provide our customers with a very fair execution of our warranty policy. We feel that once memory is placed into a machine and is reliably operational, that memory should stay operational for the life of that machine."
yeah, i love how he's posting this *clarification* crap everywhere. You forgot to add the 'Unquote' after line #3. Because the clarification part is some kind of unspoken rule.
Once again ian, you guys need to update your warranty to ACTUALLY SAY THAT. So people know ahead of time, not after the fact.
OCZ, PDP/Patriot, PQI , Corsair or G.Skill will get my business from now on. They don't have a wishy washy warranty that's subject to unofficial *clarification* clauses posted on internet forums.
Did you get that folks? Mushkin "currently restricts the use of their product to a single machine" LoL! now that is a joke and a real shady, underhanded business practice.
the warranty is not a chinese puzzle box meant to confound you. it was written to provide customers with protection from defective merchandise while not allowing them to take advantage of us. if you find the conditions unreasonable then you have the option not to do business with us.
i'm not sure how i can make the warranty any more clear. provided conditions 1, 2, and 3 are met than we agree that we will, at our option, repair or replace (with a similar available product) the defective product, if any malfunction should occur, at no charge to the purchaser for parts and labor.
furthermore, the clarification i provided you with does not in anyway redefine or change the warranty policy. if the customer does not understand the warranty as it is stated then we will certainly restate it in hopes that the conditions are understood, as i have done for you twice so far. if the customer has questions concerning a specific case they may use the phone number provided at the bottom of the warranty page.
I hope this makes sense. i'm trying to explain an existing policy to you. i hope i have done that. as to whether the policy should exist i will discuss with administration. if any changes occur i'll let you know.
{PMS}fishy
03-02-05, 11:45 AM
yeah, i love how he's posting this *clarification* crap everywhere. You forgot to add the 'Unquote' after line #3. Because the clarification part is some kind of unspoken rule.
Once again ian, you guys need to update your warranty to ACTUALLY SAY THAT. So people know ahead of time, not after the fact.
OCZ, PDP/Patriot, PQI , Corsair or G.Skill will get my business from now on. They don't have a wishy washy warranty that's subject to unofficial *clarification* clauses posted on internet forums.
Did you get that folks? Mushkin "currently restricts the use of their product to a single machine" LoL! now that is a joke and a real shady, underhanded business practice.
The memory is not bad, its the junk hardware that you are trying to run it on. Send it to me, and Ill prove it to you.
The policy is a little weird, but it makes sense. It will also help keep prices down for people like me, who don't send somehting back because it doesn't work their MB. Hardware incompabilites happen, its just one of those things you need to deal with.
Why don't you send that MB back, and stop blamming Mushkin?
crimedog
03-02-05, 11:59 AM
fishy... while i can't speak for nf3 and bh5 (only tried tccd) i can tell you there's no reason 200mhz wont pass with nf7-s. he called them for a straight forward RMA fully justified and they gave him all kinds of attitude. that's not what i'd expect from mushkin. the intel platforms always got lower clockspeeds than the nf2 platform with bh5 btw.
scar: have you seen the tips for your mobo with bh5? taken from xs.org:
needs bios 1.36b or newer
TIP: if you have problems booting with BH5 try another stick of memory and set vdimm to the max and make sure you set the cas latency to 2.5 or 2.0 as bh5 wont boot with cas 3.0, then swap in the BH5
there are many users with MSI + bh5 getting good results
a late update: the modules were indeed bad as i was informed by mushkin. received pc-3200 lvl2 v2's as a replacement.
HousERaT
05-01-05, 08:38 PM
Interesting thread, I missed it originally.... I have BH-5 in my NF7 at 220 2-2-2-11 2.9v so I wouldn't be so quick to blame it on the MB. I guess some people must have bad dreams about AMD hardware..... ;)
Scar, how is the new ram working?
Silversinksam
05-01-05, 09:19 PM
a late update: the modules were indeed bad as i was informed by mushkin. received pc-3200 lvl2 v2's as a replacement.
I knew they would send you a replacement, I do think the business about restricting the use of their product to a single machine is odd, but I understand it, but I may not agree with it ;)
Mushkin has a good warranty and stands behing thier wares, glad to see this got worked out.
{PMS}fishy
05-01-05, 09:26 PM
I knew they would send you a replacement, I do think the business about restricting the use of their product to a single machine is odd, but I understand it, but I may not agree with it ;)
Mushkin has a good warranty and stands behing thier wares, glad to see this got worked out.
Why don't you post what you really think? ;)
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