DFI Users, Important Note on Warranty Policy

[ISS8634]

This is somewhat OT but I feel there is a need for all DFI users to take note.

I bought a NF4 Ultra D 2 months ago and it died, killing the CPU as well. Thus I sent it back to the distributor and they send it back to DFI. No excahnge policy considering its only 3 days old.

Today, I just receive a call from the distributor. They told me that DFI has determined that the problem isn't a design fault but rather man made. Thus, I have to pay for the repair fee. If I choose not to proceed, they will not repair it and they will send it back. When I ask the person whats exactly is this man made problem, he couldn't tell me. He said: DFI just said its a man made problem and not a design fault.

I have no idea how on Earth they determined its a man made problem. I don't even have any idea what I have done to the board. It just hung during a restart with a continous beep. Next thing I know is that both the board and the CPU are dead.

DFI users should take extra care with their boards.

[Super Nade]

Hello and Welcome to the Forums!!!

I would suggest that you join the Official DFI Support Forum and air your greviance to RGone or Angry_Games. These guys are DFI reps and I'm quite sure your problem will be handled fairly.

http://www.dfi-street.com/forum/

Good Luck mate!

S.N

[Xtreme Barton]

i would assume dfi thinks it died from overclocking..

[ISS8634]

Hello and Welcome to the Forums!!!

I would suggest that you join the Official DFI Support Forum and air your greviance to RGone or Angry_Games. These guys are DFI reps and I'm quite sure your problem will be handled fairly.

http://www.dfi-street.com/forum/

Good Luck mate!

S.N

Thanks for the advice!

[Super Nade]

Mate, the first thing they are gonna ask you is about your PSU. If its not one they recommend, your chances of getting a replacement are not very good. But, I'm sure RGone or Angry_Games can help you out with that.

Just be a bit patient and solicit support from the community there (if you are at no fault).

Good Luck!

[BigStan]

How much did they say it was going to cost to fix it?

[dicecca112]

with my Ultra B its was 30$, but mine was past warranty.

[RGone]

DFI Users, Important Note on Warranty Policy

Is his post an important note on warranty policy? And in what region of the DFI organization? It sounds to me like he is in the European region and not the DFI at SJ CA region that I am from.

Yes, you are correct this is RGone and as usual I come thru many forums besides just ours at the street to see if there is anything that I need to see if can be handled straightened or tweaked.

A user asked that someone from DFI respond to the thread that ISS8634 started in the street forums and this is excerpted from that reply I made.

You can read that thread. I did in fact post in it about DFI and global divisions. Paul Gamble and now "Mastakilla" have both made very insightful observations in their posts.

One thing Paul Gamble brings to light is that unless you have been there, you really have no place to talk. I agree with that idea as the UsA region and the other regions of the world likely function in slightly different ways due to "laws" in place in the countries. Maybe other factors apply as well of which I am not even aware.

Now for how a board can be looked into for failure. I have been home in Mississippi for about 3 weeks from my trip to the offices of DFI in CA. I got the tour around the place and I saw the section devoted to board repair AND the equipment and literature devoted to repair and the current technician in place out there. Guess what? That section is much more sophisticated than you or I can imagine at first thought. Can you imagine as a technician and seeing a group of defected boards and had opportunity to see the patterns as they develop; well I tell you that you would very likely see and know what caused the problem. I did it for years in the automotive trades and I did it in setting up race car suspensions. The symptom requires a response that is learned from seeing the symptoms and the specifications.

So from my small view of DFI facilities in the USA and their staffing and view of the problems that usually repeat themselves, the diagnosis of the problem origin is more likely than you first imagine. But at any rate there is little cause for overall alarm to users in the USA as we have our own legalities and technical expertise that is employeed in this arena.

Just about everyone of you in this forum that lives in the DFI SJ region know that AG or myself when approached civilly will help you in any way that is reasonable for us. AG has had 5 user boards shipped to him in the last 10 days and he has worked with the customer/user to diagnose and confirm the problem. Oh by the way in the case of the NF4 boards he had it was the memory or power supply causing the problem.

DFI is a company and does business around the globe from various offices and I in the SJ region do not speak for Europe nor they for me. But as for us in the USA, we are business as usual for trying our best to serve legitimate customer concerns to the best of our ability and resources to do so.

In closing gentlemen and thank you for your attention; let me direct you to that last paragraph and my words that I speak not for others nor they for me. Again thank you gentlemen.

RGone...