Bal`thzar
03-30-05, 02:47 PM
I ordered a bare bones kit that tiger direct had on sale for $99 after rebates.
I got my confirmation Email
Order is not in processing, I check the website nothing order number is there nothing else.
I get the old "I'm sorry sir it must have been deleted accidentially"
funny thing is that the sales page is gone, the other offers with parts of that combination are gone and miraculously my order is gone :rolleyes: I guess they were putting me in the dummy category and thought I would got for it.
I couldn't find my confirmation Email in my laptop so the guy tells me I am out of luck
as luck would have it I checked Tiger Directs website in my account information and low and behold there is the email so I call them back today and start the whole process over again.
After talking to a sales person I discover, (after telling him that I suspect that my order was accidentally lost because of the coincidental removal of the sale the same day even though is had 2 more to go) that they apparantly were out of stock on that case now. So we start to build the same package sans the case. the price comes out to $65 more than the sale price I paid
I calmly informed him that I expect the price to be adjusted down so that I am only Paying the $99 that was the original price after rebates. I get put on hold for the third time, (why do I picture him going back and forth to his supervisor for authorization)
Long story short they drop the price $65 to compensate for the difference and I go away happy
Lessons Learned
1. Persistence pays off
2. ALWAY Keep you Emails
I got my confirmation Email
Order is not in processing, I check the website nothing order number is there nothing else.
I get the old "I'm sorry sir it must have been deleted accidentially"
funny thing is that the sales page is gone, the other offers with parts of that combination are gone and miraculously my order is gone :rolleyes: I guess they were putting me in the dummy category and thought I would got for it.
I couldn't find my confirmation Email in my laptop so the guy tells me I am out of luck
as luck would have it I checked Tiger Directs website in my account information and low and behold there is the email so I call them back today and start the whole process over again.
After talking to a sales person I discover, (after telling him that I suspect that my order was accidentally lost because of the coincidental removal of the sale the same day even though is had 2 more to go) that they apparantly were out of stock on that case now. So we start to build the same package sans the case. the price comes out to $65 more than the sale price I paid
I calmly informed him that I expect the price to be adjusted down so that I am only Paying the $99 that was the original price after rebates. I get put on hold for the third time, (why do I picture him going back and forth to his supervisor for authorization)
Long story short they drop the price $65 to compensate for the difference and I go away happy
Lessons Learned
1. Persistence pays off
2. ALWAY Keep you Emails