Newegg is charging me a restocking fee on an RMA.....should i say anything?

[blackjackel]

Heres what happned: I bought a DFI Lanparty NFII Ultra B retail from newegg like less than last year, and it broke on me within a year (infameous 4 LED's of death) and so I was completely screwed, so I set an RMA for it and they put the number up

I was too lazy to RMA them the thing, and used my brothers old mobo for like 4 months till that broke too (freezing, crashing...etc). So i call newegg up and re-enable the RMA I put in like 2 months back, and send the board in....

They email me back saying they don't sell that board anymore, and that I should get another email soon regarding the matter, and i get this:


13-136-138 MB DFI LANPARTY NFII ULTRA B RTL -1 $137.00
($137.00) DFI (510)-623-5010

Refund Amount
($137.00)
Restocking Fee $27.00
Tax ($10.62)
Shipping and Handling charge $0.00
Amount Paid ($120.62)

You can see they are charging me a $27 restocking fee on an RMA....

Newegg is SUCH a great place to get parts, and they have been AWESOME with me in EVERY way CONCIEVABLE.... I LOVE THEM TO DEATH....

So should I say something about this? Would I be an ******* If i demanded the restocking fee back? You guys think they violated me somehow? Or should i let it slide just because newegg rocks?

What do you guys think?

[blackjackel]

I just remembered, the board was BROKEN... completely tost... wou'dnt post... not even hotflashing would work.....

How are they going to restock a broken board??? Do they sell broken stuff?

[theMonster]

Somebody goofed. Call or e-mail them. I'm surprised they're taking it back at all actually. Usually you have 30 days then it's off to DFI you go.

Yes they do sell broken stuff, but the fix it first. REFURBISHED. Or as I like to call it SUCKERRUBBISH.

[SunRedRX7]

Give them a phone call, I've found thru email they generally charge a restocking fee, but if you call them up they'll waive it, especially if its broken.

Is not like your RMAing because you don't want it, its actually broken.

[dicecca112]

first of all you should have called DFI, if it was the 4 Leds of Death, it was a corrupt bios. So you could have popped the Bios chip, sent it to dfi and for a small fee they would have flashed it and sent it back to you, so for the cost of shipping, less than what it would have cost to send the entire board back to newegg you would have had a working board or if the board was out of warranty it is a 30$ fee for you to rma the board to DFI. So, those are you mistakes and frankly, you broke the board by Overclocking it so, newegg has the right to charge you a restocking fee, the only time I would baulk at a restocking fee is if the item arrived DOA or died within the allot newegg warranty time.

[{PMS}fishy]

If its over 30 days, its no longer Newegg's problem.

You should have called DFI not the reseller.

[blackjackel]

I DID called DFI.

DFI dosen't do RMA's.

DFI requires that their RMA's go through the reseller.... Newegg knows that, they are not stupid.

The hotflash wouldnt work, I had a bios savior with a spare bios on the other chip that was working perfectly fine, and didnt work after the LED's of death..... TWO bios chips dont get corrupt together all at once.... it just dosent work that way.

The board died on me, I didnt kill it... I only overclocked in the beginning and the board gave me lots of troubles so i ran everything at stock. I flashed the bios a few times, which gave me the noboot problems... but all of a sudden it stopped working. DONT try to make me feel bad about RMAing it because you WONT.... As far as i'm concerned it was not my fault that the board broke. I did not modify it in any way other than the bios savior.

[{PMS}fishy]

I DID called DFI.

DFI dosen't do RMA's.




That I did not know.

DFI is now officaly on my "Ill never buy another one of your products list"

What a joke of a company.

[Silversinksam]

That I did not know.

DFI is now officaly on my "Ill never buy another one of your products list"

What a joke of a company.


I agree with you Fishy, but I am going to call them to hear it myself. I'll update the thread in a moment ;)

Edit #1:... On hold with DFI 916.568.1234

Edit #2 DFI DOES in fact have an RMA department and the board has a 3 year warranty, they stated the vendor should be contacted first, but if the vendor does not honor the RMA, then DFI WILL, for up to 3 years.

Call 1-888-825-6673 Press 3 (This is the direct line to DFI RMA, and they were very pleasant people to talk to)

[ColtIce]

That I did not know.

DFI is now officaly on my "Ill never buy another one of your products list"

What a joke of a company.
I just got my board back from DFI less than 2 weeks ago.so I know for a fact that they do RMA's.did all communication through the web and never used the phone once.everything went smooth even with me telling them everything that board went though before it died including me taking the heatsink off of it to change the TIM.
They have been good to me so that's probably why I have a hard time understanding why you think they are a joke :shrug:

[{PMS}fishy]

why you think they are a joke :shrug:

http://www.ocforums.com/showthread.php?t=384795

[Silversinksam]

http://www.ocforums.com/showthread.php?t=384795


I am not arguing about whether one should buy a DFI or not my friend, my point is DFI does in fact have an RMA department, despite the thread starters insistance they don't. He is misinformed. :cool:

[ColtIce]

http://www.ocforums.com/showthread.php?t=384795
I had read that post before but I read it again.I can see how that would be enough to tick me off as well.I'm ignorant to the Intel ways of the world so nothing I can offer help wise there.I'm guessing there's not a beta BIOS that addresses this issue?

[dicecca112]

when I read that I was like, so was I dream when I RMA'd my board to DFI, hmm guess I wasn't.

[blackjackel]

I am not arguing about whether one should buy a DFI or not my friend, my point is DFI does in fact have an RMA department, despite the thread starters insistance they don't. He is misinformed. :cool:

I was not misinformed. At the time the board first broke (which must have been like 9 months ago) they did NOT have a RMA department, because I contacted the main DFI representative: AngryGames through instant-messaging.... he informed me that DFI Does not do RMA's and that I should go through newegg.com

Maybe DFI actually got a RMA department up by the time I wanted to actually send it back, in which case, it would have been my fault for not trying to contact the new RMA department.

[dicecca112]

jackel, I RMA'd my board over 5 months ago, they have an RMA department and have had one for a while.

[warlock110]

it's really weird to not have an RMA department, especially for a company that produce electronic equipment, plus it's well over a year, newegg shouldn't have to deal with this, if i were you i would take the hit and get your money back, u buy any other stuff @ a retail store, after 30 days then you can't return it. I took a few hits with the restocking fees, there was a few time when the item came home DOA that i asked for a refund on my stocking fees, but that was like 1 day after i got the item.

[fldrice]

Yes they do sell broken stuff, but the fix it first. REFURBISHED. Or as I like to call it SUCKERRUBBISH.
It's not fixed, they use the people who buy those things as testers.

[blackjackel]

This thread has turned into a general discussion about DFI and RMA departments and such.... I feel that we are overlooking the original intention of the thread....

Should I demand the restocking fee or not? Which is fair?

[ColtIce]

I'd call them and ask them to waive it.If they do great if not atleast you tried.

[Silversinksam]

This thread has turned into a general discussion about DFI and RMA departments and such.... I feel that we are overlooking the original intention of the thread....

Should I demand the restocking fee or not? Which is fair?

After 9 months if you think your in a position to make demands to the vendor, I believe it will fall on deaf ears. I also feel that when people make demands to resellers, 9 times out of 10, they will say -NO- I said it before and Ill say it again, your lucky they are willing to take back the product after 9 or more months.

PS DFI had a RMA department 9 months ago. Inquiring by instant messenger isn't the way to get an answer. (I realize you may have spoken to a DFI rep via IM, but you should have gone through the right channels)

[deez]

Why not just ask for store credit because you obviously need another board? Most places will charge a restocking fee on returns for refund but not for store credit if they no longer have the item in stock.

[Aktunka]

I am looking at what you said happened, and I do not believe that you should be asking for a refund of the restocking fee or RMA fee for a couple of reasons...

First, let's keep in mind that Newegg only has a 30 day returns policy, and after that you should go through the manufacturer.

Now, bearing that in mind, you had the board for almost a year according to what you said yourself, and the board broke. Even though Newegg only has a 30 day return policy, they still created an RMA for your board that was well outside of the terms that they have for replacements / returns.

After creating the RMA, which is only good for like 10 business days or something, you then said that you were too lazy, and didn't send it in under the RMA they created for you. As far as I can see it, you were completely at fault here. They created an RMA for you despite the board being outside of their responsibility, and you failed to send it in. Four months later, you decide to try to RMA it again, and again, they allow you to RMA it, even though it is even further outside of their responsibility.

I guess where I am at is that you were lucky that they are even taking it back at all, especially after as much time as you took, and after the first RMA that you failed to return it under. I personally believe that if you do like Newegg, you should recognize that they didn't do anything wrong here, and take the responsibility for your own actions. Don't try to weasel the restocking fee back out of them.

[deception``]

The 15% restocking fee is a Newegg standard on certain RMA items. I have RMA'd a number of items, including DFI motherboards, in my years with Newegg; typically a restocking fee is included. Because this is standard policy and not some attempt to single you out, you should not complain. This rule applies to everybody.

On another note, DFI has always had an RMA department. Perhaps you got bad customer service (it happens, you know :-/), but it would be pretty frivolous for a company to not honor their products. I'm sorry to hear about your situation, but Sam is right; the fact of the matter is that you were misinformed (or misunderstood), as myself and many others have had no problems reaching their RMA department in the past.

And Fishy: I'm sorry about your situation with your DFI (this goes without saying), but that is in no way grounds for you to render an opinion based on so little information (in this situation referring to this thread).

deception``