dppwdrmn26
05-28-05, 07:27 PM
This is the review I left on reseller ratings, tell me if you think there is anything I need to change.
I ordered the Canon Rebel XT DSLR camera from Dell.com on May 13, 2005. I used the 15% off coupon that was active at the time of my order, which gave me $150 off, and along with it I ordered a memory card for the camera, which I received a few days after the order.
The camera however was not supposed to be shipped until May 31. On May 20, Dell reported that the camera had shipped, but on May 28 I had still not recieved the camera. I emailed Dell's customer service dept., and was told that DHL must have lost the package.
DHL however, never received any information about the shipment, and the tracking number given by the Dell website was invalid. So Dell never even tried to ship the package, as DHL would report the last known location of the package, or atleast that there was a shipment reservation made, but there wasn't.
I was also offered a $100 coupon to make up for, what they claimed, was DHL's mistake, which does not even cover the coupon I had originally used.
I had noticed something that I thought was strange when I read the email from customer service, and that was that they could not send a replacement, although it did not elaborate. I checked Dell's website to see if they still offered the camera, and they did not. This leads me to believe that they never had any intention of shipping the camera, and that they had no intention of refunding my money without my intervention. If this is true, then it is absolutely appaling, and completely unacceptable, so I will give them the benifit of the doubt, although I will still never place another order from Dell again.
The only good things I can say about Dell is that the memory card came quickly, and their customer service responded quickly.
I ordered the Canon Rebel XT DSLR camera from Dell.com on May 13, 2005. I used the 15% off coupon that was active at the time of my order, which gave me $150 off, and along with it I ordered a memory card for the camera, which I received a few days after the order.
The camera however was not supposed to be shipped until May 31. On May 20, Dell reported that the camera had shipped, but on May 28 I had still not recieved the camera. I emailed Dell's customer service dept., and was told that DHL must have lost the package.
DHL however, never received any information about the shipment, and the tracking number given by the Dell website was invalid. So Dell never even tried to ship the package, as DHL would report the last known location of the package, or atleast that there was a shipment reservation made, but there wasn't.
I was also offered a $100 coupon to make up for, what they claimed, was DHL's mistake, which does not even cover the coupon I had originally used.
I had noticed something that I thought was strange when I read the email from customer service, and that was that they could not send a replacement, although it did not elaborate. I checked Dell's website to see if they still offered the camera, and they did not. This leads me to believe that they never had any intention of shipping the camera, and that they had no intention of refunding my money without my intervention. If this is true, then it is absolutely appaling, and completely unacceptable, so I will give them the benifit of the doubt, although I will still never place another order from Dell again.
The only good things I can say about Dell is that the memory card came quickly, and their customer service responded quickly.