microsoft support

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Ritek

Member

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Joined

Jun 9, 2005

Location

Ohio

• Jul 15, 2005

• #1

= teh sux.

I called them regarding some information on their website telling me to contact them for a fix. So i did it and contacted MS. Once their "specialized foreign national" got to me 10 mins later.. i was told i need to pay 32.99 for them to tell me where this fix was... so another 15 mins later after aruging with them.. they transfer me to their technical staff.

Now this guy didnt know WTF he was doing.. he couldnt find anything.. and wasnt sure what a "socket 478 Pentium 4" was. So he told me that another technical staff member would have to contact me tomorrow (today). Between 2-4pm est.. well its past that now.. and im mad.

microsoft = teh sux

 

Drec

Member

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Joined

May 23, 2004

• Jul 15, 2005

• #2

Well whats the problem, im sure we could help better then them?

 

OP

R

Ritek

Member

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Joined

Jun 9, 2005

Location

Ohio

• Jul 15, 2005

• Thread Starter
• #3

http://support.microsoft.com/default.aspx?scid=kb;en-us;312108

but the links that are giving in that link dont help.

let me give you some more info.

im running a 2.26 P4 478 with a P4SD-LA mobo. Tring to run windows 98. I've put a fresh copy of win98 on there. My harddrive is limited to 6gb.

 

redduc900

Inactive Moderator

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Joined

Dec 17, 2000

Location

Portland, OR

• Jul 15, 2005

• #4

If you already have Win98 installed, then this is the fix you need ...

http://www.sjordan.com/ ...Click on the The ndis_fix is here link (as mentioned in the Q312108 KB article you linked to) to start the download.

When calling MS re: a particular hotfix, they'll normally send it to you free of charge ...as long as that's all you ask for.

 

Last edited: Jul 15, 2005

cripy

Disabled

Joined

Jun 25, 2005

Location

South Florida

• Jul 15, 2005

• #5

microsoft and support do not go in the same sentence.

 

tenchi86

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Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 15, 2005

• #6

I have had pretty good support from them before, through email Fixed my problam right up no questions asked.

 

Scott9027

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Joined

Jun 6, 2005

Location

NC

• Jul 15, 2005

• #7

I think the real strength is the breadth of use and experience that can be found online. If Windows is one thing, it's well documented.

 

tenchi86

Member

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Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 16, 2005

• #8

^^Very true, They have a huge list on the MS site of known bugs and what each error code is. If its not there I am sure google can find some guy on a forum in the same jam.

 

Scott9027

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Joined

Jun 6, 2005

Location

NC

• Jul 16, 2005

• #9

Then again, there's nothing quite like redduc900 to solve your Windows problems.

 

tenchi86

Member

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Joined

Oct 19, 2004

Location

Smoky Mountains, NC

• Jul 16, 2005

• #10

Very true haha, not sure where it all comes from. Though he seems to have a link and a quick run command to fix every issue known to man. Too bad he does not work for Windows haha. Anyway, I would agree with you that having an out os countrt tech support line does not help. I have called them before and cannot make out a word they say.

 

OP

R

Ritek

Member

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Joined

Jun 9, 2005

Location

Ohio

• Jul 16, 2005

• Thread Starter
• #11

EDIT: nvm found the link.. im stupid

 

R

RJARRRPCGP

Member

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Joined

May 30, 2004

• Jul 18, 2005

• #12

Ritek said:

http://support.microsoft.com/default.aspx?scid=kb;en-us;312108

Click to expand...

I don't have that problem and that problem can also occur if you have a bad processor overclock.

 

3

3DFlyer

Banned

Joined

Jun 18, 2005

Location

The Cockpit

• Jul 20, 2005

• #13

I have had excellent support. In fact, I have a "running case number" that effectively gives me free support indefinitely. As long as I keep that case number I'm good to go.

The techs I have spoken to have all been very knowledgeable. I will say this much, if somebody does not know what a 478 CPU is they do not need to be there. They should be reported because they will inevitably cause somebody either A. Major data loss or B. Something permanently screwed up.

Working for Microsoft is very competitive, and if they have a bad apple there are many people who are qualified to take their place. Microsoft will not miss them if they are that clueless.