OCZ Tech Support is Great!

baltoos · Jul 29, 2005

I was getting occasional BSOD's with my P4 2.8C (270FSB & 3.78GHz)-Asus P4C800E-dlx rig w/ a Gig of OCZ PC4200EL. I ran Memtest & got some errors. This had happened before & I backed off the timings a bit (from CAS2.5 to CAS3).
I decided to call OCZ Tech Support & had a nice chat w/ Sean. He said it looked like the RAM was slowly dying & offered to replace it because of the lifetime warranty.
The Replacement RAM was PC 4800 Platinum w/ TCC5 chips. Unfortunetely,
shortly after I got the new RAM, I started having similar problems. Sean replaced that w/ some new PC4800 Platinum Elite with specially selected TCCD chips. He was also quite willing to discuss my problems & work with me with some things to try to get everything working properly.
IMHO, you can't get any better service than this!
Thanks OCZ & Thanks Sean!
-Dave

ShadowClock59 · Jul 29, 2005

baltoos said:
I was getting occasional BSOD's with my P4 2.8C (270FSB & 3.78GHz)-Asus P4C800E-dlx rig w/ a Gig of OCZ PC4200EL. I ran Memtest & got some errors. This had happened before & I backed off the timings a bit (from CAS2.5 to CAS3).
I decided to call OCZ Tech Support & had a nice chat w/ Sean. He said it looked like the RAM was slowly dying & offered to replace it because of the lifetime warranty.
The Replacement RAM was PC 4800 Platinum w/ TCC5 chips. Unfortunetely,
shortly after I got the new RAM, I started having similar problems. Sean replaced that w/ some new PC4800 Platinum Elite with specially selected TCCD chips. He was also quite willing to discuss my problems & work with me with some things to try to get everything working properly.
IMHO, you can't get any better service than this!
Thanks OCZ & Thanks Sean!
-Dave

Yes, OCZ has great Tech support and seem to always respond veery quickly. Once my new G.Skill comes in Im gonna RMA this OCZ VX because of error issues. I would like to get TCCD or TCC5 in return but the price difference may not let me. My "Sleeper Rig" wont go past 2.85 volts, so VX isnt a good choice for it.

deathstar13 · Jul 29, 2005

wooo killer upgrade.

last week i was having problems with things crashing and my oc went to hell.
in the back of my mind i was hoping it was my ram dieing.reason is the warrenty with ocz would be much easier than dealing with any other dead or dieing part.

turns out it was bad software killing my rig.

baltoos · Jul 29, 2005

ShadowClock59,
You might get lucky when you RMA the VX. Sean told me that the TCCD & especially the TCC5 chips don't like a lot of voltage so 2.85V should be just about right. Give OCZ a call & see what they say:
It don't hurt to ask!

-Dave

ShadowClock59 · Jul 29, 2005

deathstar13 said:
wooo killer upgrade.

last week i was having problems with things crashing and my oc went to hell.
in the back of my mind i was hoping it was my ram dieing.reason is the warrenty with ocz would be much easier than dealing with any other dead or dieing part.

turns out it was bad software killing my rig.

I know how you feel. As long as its not my Vcard or Motherboard, I wont have a problem sending it back. PSU, CPU, and RAM, I dont mind getting an RMA for. I dont mind sending processor back, cause I want my Proc to be perfect, its way to hard to fix if it doesnt work. Nearly impossible.

Rattle · Jul 29, 2005

I had a similar experience when i rma'd some ddr500 golds and got back 4200 platinum.

Those guys rule.

RAMMAN · Jul 29, 2005

ShadowClock59 said:
Yes, OCZ has great Tech support

its no secret ocz has the best tech support out of any company.that among other reasons, including the fact they make some of the best overclocking ram in the business are the reasons why im a big fan/supporter of ocz.at one point i even supplied ocz products but i stopped because the profit margins were too low.

NicePants42 · Dec 14, 2005

Props to Sean @ OCZ who exchanged my burned out VX 4000 for 4800 Plat. Elite Edition. OCZ stands behind its products.

hulioni · Dec 14, 2005

It's great these days to hear of a company that goes above and beyond what they are required to do. Not many companies (OCZ) out there like that anymore. Kudos to OCZ, and my upcoming purchase will go to them because of this.

darksparkz · Dec 14, 2005

Customer experiences are sometimes the most important things, shows how a company really works and operates.

lowfat · Dec 15, 2005

They replaced my DDR Booster without any hassles. I was impressed.

-_{MoW}_-Assasi · Dec 15, 2005

Never had any experience with OCZ, but if SteveOCZ is here, that means OCZ cares

broken_Naols · Dec 15, 2005

Hmm. I think my next purchaseof RAM will be from OCZ.

Rattle · Dec 15, 2005

I almost feel guilty for buying gskills after such good experiences with OCZ but this 2gig kit was just to good of a deal. I still have my powerstream though

SteveOCZ · Dec 15, 2005

-_{MoW}_-Assasi said:
Never had any experience with OCZ, but if SteveOCZ is here, that means OCZ cares

RedDragonXXX · Dec 15, 2005

-_{MoW}_-Assasi said:
Never had any experience with OCZ, but if SteveOCZ is here, that means OCZ cares

Me neither but I hear good things :thup:

BTW...There are other tech support guys from other RAM Manf as well here on the forums

Herr Rogers · Dec 15, 2005

I sure hope the girl in steveOCZ's avatar is the one that answers the phone when I call for support.
Can you hook a brotha up with a special extension or something? :santa:

Rattle · Dec 15, 2005

Herr Rogers said:
I sure hope the girl in steveOCZ's avatar is the one that answers the phone when I call for support.

LOL

broken_Naols · Dec 15, 2005

I think its great that there are people from OCZ and the likes posting here. I really like this place, and its good to know there is professional advice at hand. I am sure I will need it in the future. Tee hee.

All though I have only had my own acual P.C. on thwe net and such. I have loved computers for a long time. I built the rig in my sig, and am damn proud of it.

I could have made some better choices for the mmotherboard, and I still need to get a diecent hard disk AND sound card. But thats the whole point, right? You make mestakes along the way, and you learn from them.

I have a long way to go, but I have learned a lot in the past few months about how computers work. and a lot was from here.
[/ramble]
Merry christmas to everyone on the boards! :santa:

EvilCloudStrife · Dec 16, 2005

I love OCZ tech support with all my heart! they are amazing

OCZ Tech Support is Great!

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