GG Newegg, way to mess up my shipping...

koontz946 · Sep 23, 2005

OK so not only did I fry my CPU / mobo, I ordered a new one from newegg, which advertises $1.00 3-Day shipping.

It doesn't say 3-Day UPS shipping, just generic 3-Day shipping. Naturally, I select UPS 3-Day shipping, because it is $1 and it is the only 3-day shipping they offer.

Well I got a tracking number this morning... and guess what?

Now you might be about to say, "They shipped it UPS 3-Day shipping, and it will get there Monday, right?"

NOPE. Good ole Fedex Express Saver. Did I pay for, or select Fedex Express Saver? No.

Just as a test, I just tried buying a 26" LCD TV, which has advertised <$3x.xx> 3-Day shipping, but when you select the only guaranteed 3-Day shipping method, it stays as <$5x.xx>. Maybe they ought to get their stuff straightened out.

White Runner · Sep 23, 2005

Thats surprising... they are pretty good about their site. Perhaps shoot them an email?

Rattle · Sep 23, 2005

pfffft dont bad mouth newegg, my 7800gtx got to me in 2 days and I had 3 day shipping for free.

newegg rox

Pinky · Sep 23, 2005

Typically, even with saver shipping, I get items in about 3 days. I'd email them to straighten out the site, but don't sweat it - you'll still get the item(s) fast.

koontz946 · Sep 23, 2005

well i'm happy for you, but what relevance does that have to my current situation?

if i dont hold them to their word, but pass everything off because they treat other customers to excellent standards, will they ever fix what went wrong with me? no.

koontz946 · Sep 23, 2005

Pinky said:
Typically, even with saver shipping, I get items in about 3 days. I'd email them to straighten out the site, but don't sweat it - you'll still get the item(s) fast.

I sure hope I get it in 3 days, but as it stands now, it's at 4 (5 but one is a Sunday, which adds an extra day anyways).

One of my main problems, is that I am moving in 6 days. Say I ordered it 4 days before the day I was supposed to move. 1 day for processing, 3 for shipping, it should get there the day I leave (with UPS 3-Day). If it didn't, how many more days would it be until I got the motherboard?

Aside from the fact that I am without my desktop until this is resolved, I suppose some of my frustration is derived from it coming closer to my move-date than I would like.

Rattle · Sep 23, 2005

is it coming from california ?

they ship out of jersey, tenessee and cali...

even when the stuff comes from cali its usually here in 4 days for me.

koontz946 · Sep 23, 2005

yeah it was shipped from california... but in theory it shouldnt matter where they ship it from.

newegg said "3-day shipping," and TBH i dont care if it comes from japan and they fly it at 2,000 miles a second, 4 seconds before that 3rd day, so long as it gets to me in the amount of time i paid for.

i didnt pay for fedex, i paid for UPS. i paid for 3 days, and they arent getting it to me in 3 days.

Rattle · Sep 23, 2005

true true man...

well if it ****ed you off that much, I would call them.

I have had stuff take 5 days before from them, I usually order things on sundays so if I get them on friday I'm a happy camper !

BTW UPS SUX

that may be your whole problem, never switch to UPS from fedex man, only from UPS to fedex. UPS are bastages....

deathman20 · Sep 23, 2005

Only time I use UPS is if its the only choice. FedEx is much more reliable for packages ariving on time let alone even arriving early. If I have to pay a few dollars extra to get FedEx, I'd do it, just a recommendation. BTW If there is weather related issues that can also delay your packages a day or 2 (i've had it happen before it sucks).

Calidan · Sep 23, 2005

My last egg order took 2 days for them to even box it up and get it sent out.... Something is up with them lately and it is not good.

Rattle · Sep 23, 2005

deathman20 said:
Only time I use UPS is if its the only choice. FedEx is much more reliable for packages ariving on time let alone even arriving early. If I have to pay a few dollars extra to get FedEx, I'd do it, just a recommendation. BTW If there is weather related issues that can also delay your packages a day or 2 (i've had it happen before it sucks).

yeah fedex is way more efficient to say the least...
UPS is a nightmare in a brown truck

Pinky · Sep 23, 2005

koontz946 said:
i didnt pay for fedex, i paid for UPS. i paid for 3 days, and they arent getting it to me in 3 days.

Precisely why I suggested you contact them. Complaining to us isn't fixing anything.

koontz946 · Sep 23, 2005

neither is contacting them... it's already in the mail

:bang head

deathman20 · Sep 23, 2005

koontz946 said:
neither is contacting them... it's already in the mail

Well at least contacting them you'll find out exactly whats going on, or if at least it needs to be re-routed to a new destination.

SunRedRX7 · Sep 23, 2005

koontz946 said:
neither is contacting them... it's already in the mail

But they would probably refund you the shipping cost, and maybe throw in something extra.

jack222 · Sep 23, 2005

They don't count Saturday and Sunday as a shipping day. Do not say I am wrong. I called up Newegg when my order was at 5 day's and they said Saturday's and Sunday's do not count.

Fedex saver, or 3-day Fedex as it is now called, is the same as UPS 3 day.

koontz946 · Sep 23, 2005

it isnt so much an issue of cost, hell it cost me $1. jason PMd me and asked for some information, which i sent him.

i guess it's an issue of principle - i paid them $103 for a motherboard and 3-day shipping, and for whatever reason, i'm not getting what i paid for.

i ordered another item from the egg today - they havent lost me as a customer (their prices are too good TBH) but they need to be aware of the issues i came across so people who might be shopping there for the 1st time dont have them

klubthug · Sep 23, 2005

jack222 said:
They don't count Saturday and Sunday as a shipping day. Do not say I am wrong. I called up Newegg when my order was at 5 day's and they said Saturday's and Sunday's do not count.

Fedex saver, or 3-day Fedex as it is now called, is the same as UPS 3 day.

He is correct. Neither FedEx or UPS count Sat. or Sun. as a shipping/delivery day. So if you order something 3 day through either of them, it'll take 3 business days. And FedEx Saver is the same thing as UPS 3 Day. So you are not being screwed, other than you were hoping for a brown truck to deliver it instead of a white one. Both would be delivered on the same day.

Also, FedEx>UPS, so be glad it's coming from FedEx. I can't tell you how many times UPS has delivered late, damaged goods, overcharged me, etc. Good luck though, I hope you get everything in time.

Josh

EvilCloudStrife · Sep 23, 2005

newegg r0xx3rz dur b0xxerz... i love them

GG Newegg, way to mess up my shipping...

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