- Joined
- Feb 23, 2005
Today my dad came to me and told me about this problem that he was having with his computer. When he starts up Windows XP and attempts to log on to his user, he gets a strange error that reads:
ERROR 16-bit MS-DOS Subsystem
C:\WINDOWS\system32\userint.exe
The NTVDM CPU has encountered and illegal instruction.
CS:053d IP:0465 OP:63 63 65 65 64
It gives me the option of either Terminating of ignoring, but if I choose ignore, then the dialog box keeps reappearing. If I choose Terminate, then the system freezes up. The good people at Dell Tech Support wanted my dad to reformat, but before he did, they wanted him to try using the Repair command from the Windows XP install disc. Well it worked, sort of. Now it asks him for an administrator password, but he can press just press enter and bypass it. However, if he bypasses it, then the logon process stops and he gets an MS-DOS prompt with only C:\WINDOWS on it. He has some files that he would like to save, and he only wants a reformat as a last resort. I'm thinking about just opening up his computer and removing his hard rive and hooking it up to my computer to recover the files, but that would be extremely time consuming. My next step would probably be to load up a copy of Knoppix and possibly revocer the files to my USB thumb drive, but I've never used Knoppix in a Windows rescue operation before.
Here are the specs (to the best of my knowledge) from my dad's PC:
Dell Dimension 4600
Dell Generic Mainboard
512MB of Micron DDR400
Hitachi Desksar 120GB HDD
Any help with this problem would be greatly appreciated as my dad does some important financial work for some non-profit organizations and also does work for his job at a hospital. Thanks in advance.
ERROR 16-bit MS-DOS Subsystem
C:\WINDOWS\system32\userint.exe
The NTVDM CPU has encountered and illegal instruction.
CS:053d IP:0465 OP:63 63 65 65 64
It gives me the option of either Terminating of ignoring, but if I choose ignore, then the dialog box keeps reappearing. If I choose Terminate, then the system freezes up. The good people at Dell Tech Support wanted my dad to reformat, but before he did, they wanted him to try using the Repair command from the Windows XP install disc. Well it worked, sort of. Now it asks him for an administrator password, but he can press just press enter and bypass it. However, if he bypasses it, then the logon process stops and he gets an MS-DOS prompt with only C:\WINDOWS on it. He has some files that he would like to save, and he only wants a reformat as a last resort. I'm thinking about just opening up his computer and removing his hard rive and hooking it up to my computer to recover the files, but that would be extremely time consuming. My next step would probably be to load up a copy of Knoppix and possibly revocer the files to my USB thumb drive, but I've never used Knoppix in a Windows rescue operation before.
Here are the specs (to the best of my knowledge) from my dad's PC:
Dell Dimension 4600
Dell Generic Mainboard
512MB of Micron DDR400
Hitachi Desksar 120GB HDD
Any help with this problem would be greatly appreciated as my dad does some important financial work for some non-profit organizations and also does work for his job at a hospital. Thanks in advance.