am i in DNS hell?

[SteenkyBastage]

does anyone have any clue how to determine your locan isp's DNS server?

the reason i ask:
last tuesday our website was switched to a different server (same company, just a new box hosting it). the company messed up and put out our ip address as x.x.240.x, whin it should have been x.x.247.x. the company realized the screwup tuesday evening, and changed the address back to the correct ip (247 instead of 240).

well, wednesday i am still getting seau's restaraunt (yes, we are now a restaraunt, apparently) instead of our site. so i called up our hosting company (california), who indicates that they are getting the correct website. they then go to anonymizer.com and say that anonymizer brings up the correct site.

i call my friend in milwaukee, he is getting the correct site. i call a friend across town (he has the same provider as us...cable) who tells me he gets the restaraunt. so i call up my sister who uses a dialup, she reports getting the correct website.

after testing many times and places, i have determined that only people with the local (topeka, ks) cable internet connections are getting addressed to x.x.240.x rather than the correct 247 ip address.

so, easy enough, i'll call and whine and moan to the cable tech rep (wichitah, ks) and get them to update their DNS server, and problem solved, right? if only things were that easy... the wichitah guy said that all cable out of topeka is using the wichitah DNS server, which he points out has the right ip address (he can pull up our website).

when i run a tracert, however, i dont see the whichitah DNS server ip. so i believe that our local DNS is not what the wichitah guy thinks it is...but he refuses to look into the matter further even after i point out that it IS the cable company but it IS NOT from the wichitah DNS server...

all that explained to say... i want my website back (and email), but the cable techies are ignorant, incompotent, or just plain lazy and dont wanna help. anyone know how to find out which/where/what DNS server our city is pulling that incorrect ip address from?

thanks,
one frustrated bastage

[Warlord2]

all I can tell you is to type winipcfg in the run menu and click more info to find your DNS server

there should be 2 one for back up or something like that

[SteenkyBastage]

thanks, i had tried that before and had 3 different ones. these are the DNS lookup servers? or the DNS severs that you get your ip address from (local computer's ip)?

[SteenkyBastage]

actually i did that from a workstation which used winME, my computer (server) is running w2k and only has "ipconfig" command. couldn't find any way to tell from here.

::edit:: i guess i should have looked before i typed, the ipconfig /all command gave me the three DNS servers.

am i correct then, that these three are the ones my computer (and all local cable users) get the translations from name to ip from?

[Warlord2]

yes all local users should have those ips unless there using a different Internet service

[SteenkyBastage]

thanks, i thought those were the servers that issued my local computer's ip address every so often or whatnot. ::note to self DHCP is what i was thinking of::

armed with this info i managed to force them to look into the problem this morning, and now they fixed the problem...after only a week.

[Warlord2]

good job:D


get those lazy bastarts to work

[SteenkyBastage]

ahhhhhh, that lasted for all of 4 hours, now we're back to being a restaraunt... fargen bastages!

[Intraveinous]

Any time I call tech support for cable or dsl, I always immediately ask to speak with a level two tech or a manager. They will whine and moan about it, but if you're adamant about it, they will eventually transfer you. Typically once I get to a manager or level two tech, I ask them for their extension number and name so that I can just get directly back to them in the future. Also, you might call the hosting company again and have them make sure that ALL of their servers are set to the correct IP address.
Peace
John

[Gabertooth]

Rabid Bob Dole,

I do DSL tech support for Qwest.net..a similiar situation arises with us when:

1. A customer has a domain hosted with us and us as an ISP.
2. Then the customer out of the blue yanks their page and hosts it somewhere else (updates the network solutions, etc) but never tells us.
3. That mean our DNS servers are out of date..so the customer can see none of the updates he makes (just the page on our servers) then, but the rest of the outside world (not our ISP customers) can see the new page revisions being hosted elsewhere.

-Gabertooth

P.S. Hope it helps.

[SteenkyBastage]

thanks, yeah, i finally got thru to a "higher up" techhie. we fixed the problem, after a few more days.

i hadn't ever hosted with the isp (cable company). our server was actually already on the california based company's sever for the past couple of years. what did change is the actual box that the company hosted us on (we upgraded plans which moved us to a different server on their end).

when we did switch ip's, for some reason, the firs few hours there was a typo in the ip address. that evening, our hosting company noticed and fixed the ip listing with network solutions. after that point for some reason the rest of the world as far as i can tell updated their DNS records, but not our local cable company.

musta been a freak thing.

i made the tecchie's go clear all 3 dns server's of the wrong ip and update. that worked for all of half a day, then the problem was back somehow (dont ask me) on 2 of the 3 dns servers.

well, they didn't tell me what they did finally after that to fix it, but i haven't had any problems with any of the 3 dns servers after i called again and moaned about it.

[Draxin]

here is whats going to happen (or should) your ISP's DNS table will (or should) refresh after a given amount of time. it could be 30min it could be 30 days

the DNS table stores webaddress to IP links so it doesnt have to constently (everytime someone accesses a page) compare the web address to the DNS's matching IP address it saves on bandwidth.

of course it could be the ISP's routing table......

hope that helps:eek: