- Joined
- Apr 29, 2005
- Location
- Charlestown, IN
My CM Aquagate mini 120 failed on 10-03-05. An e-mail was dispatched at noon that day. I finally received an RMA number on 10-17. Fourteen days for an RMA request? They claimed to be using a new system, and I got in while they were upgrading. Ok, fine. I sent the package to them and my tracking info says they got it on 10-28. They finally e-mailed an acknowledgement of receipt on 11-3 and said to allow 7-10 days for the new item to ship. Well, I have heard nothing since. 4 e-mails have been sent with no correspondance. Have you ever tried to call Cooler Master? That's a joke. You'll NEVER speak to a human being. No way, no how.
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