- Joined
- Sep 27, 2003
Check out this email I sent to [email protected]:
To Whom It May Concern:
Hello. My name is Richard Simmons, account [email protected], customer #5555555. This is now the 3rd time that I have had this issue where I add something to my cart, and by the time I check out the cart the price goes up. In my opinion, this is rather ridiculous. I take my time reading up on the product, and have it ready in my cart. By the time I check it out after adding it to cart (usually spend 2-3 min to read up on it), the price goes up.
Since this is the 3rd time this happened, I am shopping elsewhere for my purchase of 2x512 PC3200 memory, where I now may find it cheaper than the “new price”. I have not been happy with newegg’s price gouging and sporadic so-called “supply and demand” automated changes that have been going on for the past few months. I completely understand the system, but not when it’s already in my cart, ready to be checked out and purchased. You can see by my account that I’ve spent several thousands dollars to maybe well over $15,000 through your company. I don’t mind a few dollars, but this is truly annoying. You should have a grace period between adding to cart and checkout for changing the price on a product. I know you will respond with a response like “it is automated”… well, then my suggestion would be to upgrade the system and “make it automated” to have a grace period between adding to cart and checkout for a customer to keep that added to cart price if it was initially cheaper.
The price on this product went up approximate $4.00 within 1-2 min of it being in my cart. When I was ready to checkout, the price went from $68.XX to $72.XX. It should be “automated” that my cart have about a 5 minute grace period before your update of prices changes it to a higher value. Again, this is a suggestion from a customer that has spent an enormous amount of money with your company. 85%+ of my shopping on computers/electronics has been through your company.
Here is the product I speak about:
http://www.newegg.com/Product/Product.asp?Item=N82E16820223030
This is NOT a matter of a few dollars; rather, it is my concern of how you have the opportunity to keep customers with you. Instead, you push them away for the extra few dollars that you squeezed out with your “supply and demand, automated system”.
Suggestion in a nutshell: Make an automated freeze on pricing for a short period of time on a customer’s cart if that product’s price should go up. Of course, a price drop, and out of stock updates should be on-the-fly.
Best regards,
Mike Tyson
To Whom It May Concern:
Hello. My name is Richard Simmons, account [email protected], customer #5555555. This is now the 3rd time that I have had this issue where I add something to my cart, and by the time I check out the cart the price goes up. In my opinion, this is rather ridiculous. I take my time reading up on the product, and have it ready in my cart. By the time I check it out after adding it to cart (usually spend 2-3 min to read up on it), the price goes up.
Since this is the 3rd time this happened, I am shopping elsewhere for my purchase of 2x512 PC3200 memory, where I now may find it cheaper than the “new price”. I have not been happy with newegg’s price gouging and sporadic so-called “supply and demand” automated changes that have been going on for the past few months. I completely understand the system, but not when it’s already in my cart, ready to be checked out and purchased. You can see by my account that I’ve spent several thousands dollars to maybe well over $15,000 through your company. I don’t mind a few dollars, but this is truly annoying. You should have a grace period between adding to cart and checkout for changing the price on a product. I know you will respond with a response like “it is automated”… well, then my suggestion would be to upgrade the system and “make it automated” to have a grace period between adding to cart and checkout for a customer to keep that added to cart price if it was initially cheaper.
The price on this product went up approximate $4.00 within 1-2 min of it being in my cart. When I was ready to checkout, the price went from $68.XX to $72.XX. It should be “automated” that my cart have about a 5 minute grace period before your update of prices changes it to a higher value. Again, this is a suggestion from a customer that has spent an enormous amount of money with your company. 85%+ of my shopping on computers/electronics has been through your company.
Here is the product I speak about:
http://www.newegg.com/Product/Product.asp?Item=N82E16820223030
This is NOT a matter of a few dollars; rather, it is my concern of how you have the opportunity to keep customers with you. Instead, you push them away for the extra few dollars that you squeezed out with your “supply and demand, automated system”.
Suggestion in a nutshell: Make an automated freeze on pricing for a short period of time on a customer’s cart if that product’s price should go up. Of course, a price drop, and out of stock updates should be on-the-fly.
Best regards,
Mike Tyson
