No online newegg RMA

[AZNBoiOnFIYA]

ok, i bought my mp3 player less than a week ago and it broke on me. so being within the newegg 30day full refund policy, i go into my account to request an rma. well, i click on it and it says that the product is only covered by the manufacturer. so i sent newegg an email about the rma but my question is can i still rma the thing or will i have to return it back to the manufacturer to get it fixed? im unclear about neweggs policy on this and i just want my money back instead of another mp3 player that might/might not break on me.

[Odie812]

Unfortunately, I'm rather certain that you'll have to RMA it through the manufacturer. But don't worry, perhaps you should be happy about that, here's why:

I have to say, Newegg's RMA process -- like many things at Newegg -- has really declined over the last year. Like you, I purchased an MP3 player last November at the 'Egg with an extended warranty (yet another thing which has all but disappeared from most items). I bought the warranty because I had read that the Creative player I bought tends to give up just outside of its abismal 90-day warranty. Well, here I am a year later and boom, the hard drive quits.

So it takes me a week to get the RMA approved at Newegg because the extended warranty I bought no longer even exists. Finally, after a terribly frustrating runaround I get someone to create an RMA. I sent my player back and they received it overnight according to my Fedex tracking. A week later, my RMA status still says they haven't received it. Four more phone calls and I finally get someone in the RMA department to find the package and move it along to "received" status. Here I am, one week later, and still no replacement has been sent.

So, the moral of the story is, the days of Newegg's quick n' easy, in-and-out RMA process are dwindling. Since your player is undoubtedly under manufacturer warranty, I bet you will get faster, and more friendly service dealing directly with them.

Good luck,

Odie :)

[AZNBoiOnFIYA]

well, i didnt want a player with issues so i just wanted to get my money back. if all else fails and i have no choice then i guess i would have to send the player in to the manufacturer. its just the whole process of getting a bad x5 thats put me off to RMA it for repair.