- Joined
- Jun 29, 2005
- Location
- Over Here!
On November 17th, I placed an order thru svc.com. I had seen their name a couple of times on here and didn't see anything that would frighten me from using them. I purchased a storm block, some hardware, and a Cool Drive 4 - silver. I had ordered on Thursday, and received my package on Saturday, thanks to USPS Priority. Needless to say I was very impressed with such fast shipping, until I opened the contents. I received everything that I had ordered, except that when I opened the Cool Drive 4, it was Black, not silver. I wasn't upset as most people would be; I also work for an online retailer, and I know how mistakes can happen. So I hopped online, requested an RMA, received my response within 24 hours, and a UPS return label via email within 36 hours. I shipped out the rma'd cool drive 4 on Monday, Nov 21st. I did not receive a reply by Nov 25th, when my package had arrived, so on November 29th I sent an email but never got a response.
On December 2nd I called and spoke to a Representative, who said he look into the matter. About 8 hours later, I received an email with a tracking number, and the following day, I received a personal email, again, with my tracking number.
So, today is December 10th, and I received a box containing my Cool Drive 4. I open it up and see its marked BLACK on the box and has the BLACK part number on it. So, again, I have a black cool drive 4 and a pulsating vein on my forehead.
I have already emailed svc, advising them of what has happened, and requested a response back as to what they are going to do to resolve this. They had such a good report going and not paying to details has since marred my view of SVC.
If you were in my shoes, what would you do?
1. Demand a silver cool drive 4 be sent out now with a return label?
2. Request a refund, lose my time invested, and still not have my cool drive 4 silver?
3. Say, screw the cool drive and get a MCR220-QP (radiator) which i also need?
Thanks for your input - ~w.r.
On December 2nd I called and spoke to a Representative, who said he look into the matter. About 8 hours later, I received an email with a tracking number, and the following day, I received a personal email, again, with my tracking number.
So, today is December 10th, and I received a box containing my Cool Drive 4. I open it up and see its marked BLACK on the box and has the BLACK part number on it. So, again, I have a black cool drive 4 and a pulsating vein on my forehead.
I have already emailed svc, advising them of what has happened, and requested a response back as to what they are going to do to resolve this. They had such a good report going and not paying to details has since marred my view of SVC.
If you were in my shoes, what would you do?
1. Demand a silver cool drive 4 be sent out now with a return label?
2. Request a refund, lose my time invested, and still not have my cool drive 4 silver?
3. Say, screw the cool drive and get a MCR220-QP (radiator) which i also need?
Thanks for your input - ~w.r.