iNSiGMA said:
They offer double-boxing for an additional charge.
I, however, didn't see that option when I ordered the case.
You shouldn't have to pay for the service. That's like them insisting you have to pay extra for insurance. It's not your fault if the product arrives damaged, it is solely Directron's responsibilty. They didn't sell the case to UPS, they sold it to you.
Fortunately no one tried to make you pay return shipping and the like. As a consumer that's where I would loose my temper. It would **** me off enough that they can't be bothered to package correctly, and if they tried to make that my responsiblity too I would let 'em have it.
Directron may be paying the return shipping, or UPS may be. Honestly, I doubt UPS is as they publish packaging guidelines that must be adhered to before claims are paid, and I'm sure this package didn't meet them. Directron would be wise to just package the stuff correctly to begin with rather than wrangle it out with UPS after-the-fact, with their customer already inconvenienced.
iNSiGMA said:
by the palet... so you bought cases in Bulk?
Run a store?
I worked for a series of mom-and-pop PC stores in the 90s, eventually managing one and helping to found the sole-surviving one in the metro area I live. I was responsible for the contruction of in excess of 7,000 complete PC systems during that time, handling over 1500 a year at my busiest. For several years I ordered and received all PC components used, and as such lived out the back of a UPS truck for years. I received on average 15 UPS packages from 3-4 sources every day, in addition to a daily FedEX delivery.
I have also shipped a fair quantity of cases and complete PC systems. This is how I know what the real problem is. Before our store had custom boxes made that we put all the rest into, stuff got damaged. UPS or FedEX. After we learned to package correctly, neither one damaged anything. This is the difference between having a job, and being a professional. Unfortunately most people in the PC business settle for the first, but at the prices we as consumers insist on paying there really isn't enough profit for the latter, anyway. This is why I left the business full-time in 2002--I wasn't willing to do a half-assed job and people won't pony for the entire thing.