- Joined
- Aug 16, 2005
- Location
- Pinckney, MI
I have read a lot of people complaining about the new shipping policy from Newegg. Specifically, the fact that they now require a direct signature, and that you can't call UPS/FedEx to re-route your packages.
I too found this odd, but I now understand. Last night, I got word we were burned for around $5000 in fraud, which would not have happened if we followed those guidelines. That puts us at a loss of almost $8000 in fraud in the last 5 months alone. This is a *huge* loss for us, and I'm not particularly happy about it. Consider that we only have a "profit" of around ~$6 per order... and you see the problem.
Unfortunately for us all, this means we'll be implementing the same policies as Newegg now. All packages shipped will require a DIRECT signature from FedEx, and we will not allow packages to be re-routed without our permission.
Online businesses are forced to use these very annoying policies just to keep from going out of business. Thus, please understand why we have to do this, and please understand that we and Newegg are not just doing this to make life difficult for our customers! I would expect to see a lot of vendors (at least those selling high risk/high price items) to follow suit soon
I too found this odd, but I now understand. Last night, I got word we were burned for around $5000 in fraud, which would not have happened if we followed those guidelines. That puts us at a loss of almost $8000 in fraud in the last 5 months alone. This is a *huge* loss for us, and I'm not particularly happy about it. Consider that we only have a "profit" of around ~$6 per order... and you see the problem.
Unfortunately for us all, this means we'll be implementing the same policies as Newegg now. All packages shipped will require a DIRECT signature from FedEx, and we will not allow packages to be re-routed without our permission.
Online businesses are forced to use these very annoying policies just to keep from going out of business. Thus, please understand why we have to do this, and please understand that we and Newegg are not just doing this to make life difficult for our customers! I would expect to see a lot of vendors (at least those selling high risk/high price items) to follow suit soon