- Joined
- Jun 19, 2005
OMG !!!
So I called Dell tech support for my friend Kara, her desktop hard drive had died, and she tried to explain it to them the first time she called, but the were asking her questions that she said she didnt understand and telling her to do other things she new even less about, ( she is cute and blond and pc-illiterate).
So... I went over and investigated, I push the power button... PC Posts, Bios is on screen, IDE displays gibberish where the hard drive should be listed, at the same time the hard drive starts making very unusual noises and then nothing.... The PC cannot find the hard drive....
So... I poke it with a stick and it doesn't move.... It's dead JIM ( I mean Kara)....
Ok so .......
I call the Dell tech support line, run the guantlet of numbers and voice commands, (why do they have both???) I finally get into the hold queue...
And I wait……………………..
And wait………………………..
Oh and I wait some more……….
19 minutes later…. A human being answers…..
But…… Instead of saying hello, hi or this is BOB how can I help you, I hear the word.......…..
Nehma stay ? , and a whole lot of other words I can’t even being to pronounce, but somewhere in the first sentence I did make out the word “DELL”
My first words were , “do you speak English? “ I then heard the man on the line say “ok” (that was in English) and then I was on hold, I was sort of in shock I guess and laughing to my friend Kara about what just happened.
So I didn’t keep track of time ,but I was on hold maybe 8-9 minutes and then…… nothing…. No music, no dell ads, nothing… I had been disconnected…..
Make note that this is the first time I had ever called Dell tech support… I was in shock… Could it be this bad????
I called back a second time, and went threw all the motions , hold , etc… And finally got threw to Andy, he was also in India, but he spoke fluent English from the moment he answered the phone… And was helpful in getting a new hard drive shipped out…
So… As someone who has never used Dell in any way shape or form, I am scared to actually buy anything from them that will require possible tech support… 50/50 is not a good percentage of being able to be helped…
We need to bring support back to America! Where English is spoken by all, Ok I am calm now… Replys are welcome
So I called Dell tech support for my friend Kara, her desktop hard drive had died, and she tried to explain it to them the first time she called, but the were asking her questions that she said she didnt understand and telling her to do other things she new even less about, ( she is cute and blond and pc-illiterate).
So... I went over and investigated, I push the power button... PC Posts, Bios is on screen, IDE displays gibberish where the hard drive should be listed, at the same time the hard drive starts making very unusual noises and then nothing.... The PC cannot find the hard drive....
So... I poke it with a stick and it doesn't move.... It's dead JIM ( I mean Kara)....
Ok so .......
I call the Dell tech support line, run the guantlet of numbers and voice commands, (why do they have both???) I finally get into the hold queue...
And I wait……………………..
And wait………………………..
Oh and I wait some more……….
19 minutes later…. A human being answers…..
But…… Instead of saying hello, hi or this is BOB how can I help you, I hear the word.......…..
Nehma stay ? , and a whole lot of other words I can’t even being to pronounce, but somewhere in the first sentence I did make out the word “DELL”
My first words were , “do you speak English? “ I then heard the man on the line say “ok” (that was in English) and then I was on hold, I was sort of in shock I guess and laughing to my friend Kara about what just happened.
So I didn’t keep track of time ,but I was on hold maybe 8-9 minutes and then…… nothing…. No music, no dell ads, nothing… I had been disconnected…..
Make note that this is the first time I had ever called Dell tech support… I was in shock… Could it be this bad????
I called back a second time, and went threw all the motions , hold , etc… And finally got threw to Andy, he was also in India, but he spoke fluent English from the moment he answered the phone… And was helpful in getting a new hard drive shipped out…
So… As someone who has never used Dell in any way shape or form, I am scared to actually buy anything from them that will require possible tech support… 50/50 is not a good percentage of being able to be helped…
We need to bring support back to America! Where English is spoken by all, Ok I am calm now… Replys are welcome