I had to rma something from them and phoning just added to frustration, they make you wait forever, and you have to repeat the same garbage to 3 or 4 people and then you wait, all in all I waited 3 weeks for my stuff that they screwed the order up on to begin with.
They dont go out of their way to hurry for anyone, and being the first time i ordered from them I was a bit turned off, i have since ordered 2 processors from them without incident.
I still think newegg crushes them and newegg is slightly lacking these days, they seem quite overwhelmed latley, but they handle things in a much more proffesional level all in all its always a pleasant experience with newegg, I cant say the same for monarch. I only order from them if there's a saving involved and as a last resort really.
Mwave is a nother top notch place, they are the quickest at getting things out to you, everytime i order from them with 2 day fedex i get in 3 days which is sweet, MWaves RMA is top notch also, NO BS, no sitting on the phone forever, no waiting 3 - 4 weeks...