ZZF Customer Service

Midnight Dream said:

I still havent even gotten a reply for the email I had sent 2 days ago, and when I did call, I had to speak to the same guy 2 times, who wanted to argue with me on the fact that it was impossible for me to have been charged if I didnt have an order number, even though I was looking directly at the charge on my bank account details. When I finally did get to speak to a person (a friendly guy by the name of Jason, whom I wish to commend), he was very helpful, he put me on hold and contacted the manager of accounts, had them call Paypal, picked back up on me and informed me of what had happened, and about 5 minutes later I received an email from PayPal stating that a refund had been issued. I was very happy on that case, but still unhappy about having to continue trying to call for 4 hours straight, to receive an incompetent person the first 2 times.

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JoT said:

As I have discovered, there is always at least one person in a business who is willing to help you. Everyone else is incompetant, trying to avoid you, or is just trying to keep your money.

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Midnight Dream said:

I still havent even gotten a reply for the email I had sent 2 days ago, and when I did call, I had to speak to the same guy 2 times, who wanted to argue with me on the fact that it was impossible for me to have been charged if I didnt have an order number, even though I was looking directly at the charge on my bank account details. When I finally did get to speak to a person (a friendly guy by the name of Jason, whom I wish to commend), he was very helpful, he put me on hold and contacted the manager of accounts, had them call Paypal, picked back up on me and informed me of what had happened, and about 5 minutes later I received an email from PayPal stating that a refund had been issued. I was very happy on that case, but still unhappy about having to continue trying to call for 4 hours straight, to receive an incompetent person the first 2 times.

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mortimer said:

I used to purchase most of my parts there.

The last item that I bought, or ever will buy, there was an EpoX mobo that was DOA. After a few weeks of emails they agreed to send me a replacement. It didn't work either. Unfortunately I wrote down the wrong number from the board and am not even sure that they sent me a different board. I do know that I got the same box, manuals and the like back. The 'replacement' board is now at EpoX getting fixed/replaced.

The thing that really ****ed me off was having Joe.Ma@<youguessedit> tell me that I needed to deal with the manufacturer. Well Joe, the manufacturer agrees that ZZF sold me a crap board.

ZZF has know joined the "they can kiss my a$$ club". A rather elite group. Only prior member was compusa over rebates.

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