- Joined
- Jan 18, 2005
Hey all,
Recently after messing up the side panel for my sonata II, I gave Antec a call to see if I could buy a replacement. I couldn't get ahold of anybody, called back a couple of times, etc. I even left a message with my name and phone #.
After poking around on their site, I find this "help ticket" thing.... So I filled it out, and sent it in (online). I told them that I destroyed my side panel, and I would like to purchase a new one, I also mentioned that I couldn't get ahold of anyone by phone. The representative got back to me quickly, and e-mailed me a .pdf of the case and asked for the exact part #. I gave him it, then he asked my to forward my invoice to him. I didn't have the e-mail any more, so I took a screenshot of the invoice on the newegg website, and sent him that.
Three days later, a package arrived on my doorstep from antec containg the side panel, free of charge.
So I'd like to say thanks to antec, and mega props for them being so cool
Recently after messing up the side panel for my sonata II, I gave Antec a call to see if I could buy a replacement. I couldn't get ahold of anybody, called back a couple of times, etc. I even left a message with my name and phone #.
After poking around on their site, I find this "help ticket" thing.... So I filled it out, and sent it in (online). I told them that I destroyed my side panel, and I would like to purchase a new one, I also mentioned that I couldn't get ahold of anyone by phone. The representative got back to me quickly, and e-mailed me a .pdf of the case and asked for the exact part #. I gave him it, then he asked my to forward my invoice to him. I didn't have the e-mail any more, so I took a screenshot of the invoice on the newegg website, and sent him that.
Three days later, a package arrived on my doorstep from antec containg the side panel, free of charge.
So I'd like to say thanks to antec, and mega props for them being so cool