So I've spent several thousand dollars with New Egg in the past year or so, and I highly recommend them to friends/family because I've never had a problem with their products, until today.
I've heard stories in the past of newegg sending out refurb. items as new, but I figured it was just ****ed off people complaining because they ordered the wrong parts. Well...
Maybe I'm misunderstanding what RMA means, but the stick of memory I bought (which won't work in either of my 2 laptops, or my friends that I ordered it for) has a RMA sticker on it already. As soon as I saw it I was kinda ****ed, and the customer service rep on the phone told me that the RMA sticker just means it wasn't tested after it was manufactured? I asked him why it would have an RMA number on it and he went to speak with his manager.
After he came back, he told me I'm getting a full refund, no restocking charge, a refund for $5 for shipping to me, and $10 to ship it back to them. I can say that I'm glad they handled it quickly, and effectively, although I am rather upset that the problem happened at all. This is my first problem with newegg, although I can say, I am still satisfied overall with them, and will do business with them in the future.
If this is some sort of Manufacturing sticker then I appologize, but here are pics front and back of the memory. Either way it won't work in 3 differant laptops (1 toshiba, 1 hp, and 1 dell). Decide for yourself...
I've heard stories in the past of newegg sending out refurb. items as new, but I figured it was just ****ed off people complaining because they ordered the wrong parts. Well...
Maybe I'm misunderstanding what RMA means, but the stick of memory I bought (which won't work in either of my 2 laptops, or my friends that I ordered it for) has a RMA sticker on it already. As soon as I saw it I was kinda ****ed, and the customer service rep on the phone told me that the RMA sticker just means it wasn't tested after it was manufactured? I asked him why it would have an RMA number on it and he went to speak with his manager.
After he came back, he told me I'm getting a full refund, no restocking charge, a refund for $5 for shipping to me, and $10 to ship it back to them. I can say that I'm glad they handled it quickly, and effectively, although I am rather upset that the problem happened at all. This is my first problem with newegg, although I can say, I am still satisfied overall with them, and will do business with them in the future.
If this is some sort of Manufacturing sticker then I appologize, but here are pics front and back of the memory. Either way it won't work in 3 differant laptops (1 toshiba, 1 hp, and 1 dell). Decide for yourself...