ProFlowers.com - You be the judge.

seadave77 · Feb 17, 2006

Here is my email to them.

Hello,

I ordered flowers for my wife for Valentine's Day as a surprise. They
we're supposed to be delivered to her job on Valentine's Day (which I
paid extra for). After I saw the status on the site said delivered I
waited to hear from my wife. When I went to pick her up she had no flowers.
As it turns out they were delivered to the wrong place. So instead of
having flowers on the 14th like she should have, I had to go pick them
up from the place they we're delivered to and take them to her the next
day.

I find this unacceptable. I would like a refund and I will not order
from you again.

Sincerely,
Clint Davis

Here is their response.

Dear Clint ,

Thank you for contacting ProFlowers. Please accept our sincere
apologies for any disappointment with your recent order. Per your request, we
have applied a refund of $58.17 to your account for wrong address
delivery. This credit will interface with your credit card company in
approximately 5-7 business days.

As your satisfaction is extremely important to us, we are more than
happy to issue this refund. Please let us know if we can be of further
assistance.

Please take advantage of a 10% discount on your next order by going to:

Website Removed

Please note that only one discount/promotional offer can be used per
order.

ProFlowers guarantees its products and services 100% and your
satisfaction is always our top priority. Your feedback is invaluable to us as we
continually endeavor to improve our services. Please do not hesitate to
contact us with any additional comments or concerns you may have. We
are available 24 hours a day to service you!

Best Regards,

CS JC Boissy
Customer Care
ProFlowers
The Art of Fresher Flowers

Now I was very upset about the whole situation. They used UPS to ship and UPS delivered to the wrong place. While technically that is UPS's fault, ProFlowers didn't give me a choice. But to be fair they gave me a full refund no questions asked and 10% off my next order which is a nice gesture but I won't be using it.

Judge for yourself. I post this as my experience for Valentine's Day 2006. I hope this helps somebody.

Flip-Mode · Feb 17, 2006

Wow, I was expecting they would give you grief about it but they was nice...

johan851 · Feb 17, 2006

That would actually convince me to use them again. That's the best customer service you can really ask for. Thanks for the reference.

dicecca112 · Feb 17, 2006

yeah this makes perfect sense, they don't screw up UPS does, you should be yelling at UPS. Proflowers did nothing wrong, in fact they went out of there way to accomonidate you.

crimedog · Feb 17, 2006

if the flowers were nice i'd give them a 10/10

Chrome- · Feb 17, 2006

I would buy from them again after what they did, that's great customer service.

jdrake90 · Feb 17, 2006

Ditto... although... UPS beats USPS anyday...

JDrake90

skou · Feb 18, 2006

If Proflowers decides to switch from UPS, I'd go back. From MY PERSONAL experience, I don't order anything if it is shipped by UPS. IN THIS AREA, UPS is just too untrustworthy, IN THIS AREA!!

Of course, YMMV.

steve

Edit; Dave Proflowers made the decision to use UPS, they can suffer for that mistake. They didn't even give you a choice, so tough! /edit

Ri0 · Feb 18, 2006

I ordred from Proflowers as well. There was a glitch in their system that said my order was supposed to be delivered on the 15th, but they managed to get them to my g/f on Valentines day. Problem was I ordered a Pink/White/Red boquet and got an all Red. She really liked them so I wasn't too upset. I called them and they credited me back my $15 in shipping charges. I think Proflowers has really good customer service, but there are so many orders on V-day there are bound to be mistakes. As a company they need to limit the mistakes.

slavik · Feb 18, 2006

if you go to the vendor, it will make them question UPS or maybe the vendor has an agreement in place with UPS that makes UPS pay them back for the poor service or some such.

NoodleHead · Feb 18, 2006

i think proflowers provided excellant service...i will now definitely consider them for flower deliveries. UPS has never given me problems, but everyone makes mistakes. You shouldn't punish a vendor just because of their courier's mistake.....People have had problems with wrong deliveries with Fedex, DHL and USPS as well. Besides, they gave you the flowers for free, most other places will give you a discount, but not the whole order for free.

TimWest · Feb 18, 2006

I feel sorry for you, nothing worse then your girl not getting flowers on V-Day when you actually ordered some.

But I think Proflowers.com did alright by you, even thought I can understand you would be ****ed.

I ordered from them this year, my wife loved her flowers.

psionic98 · Feb 13, 2010

ive used proflowers numerous times and havent had any real issues yet

muddocktor · Feb 13, 2010

In case anyone is wondering why psionic98 necro'd a 4 year old thread, well he didn't. There was a frigging sig spammer that did so and he just replied without noticing the dates in the thread. I killed the spam and spammer and I will put this thread to bed.

muddocktor

<<<<click>>>>

ProFlowers.com - You be the judge.

seadave77

Member

Flip-Mode

Member

johan851

Insatiably Malcontent, Senior Member

dicecca112

Member

crimedog

Member

Chrome-

Member

jdrake90

Senior Member

skou

Senior Member

Ri0

Member

slavik

Registered

NoodleHead

Member

TimWest

Member

psionic98

Member

muddocktor

Retired

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