Monarch Computers

[avalanche83]

I will never get anything from here again. I placed an order on the 9th for an Opteron 150 and they have still yet to ship. I have placed about ten emails to them in different areas and they won't respond. It seems the only way that they respond is if you have a bare bones system from them according to thier forums. This is driving me nuts because they have already taken $325 dollars from my debit card and nothing to show for it.

[josh478]

I will never get anything from here again. I placed an order on the 9th for an Opteron 150 and they have still yet to ship. I have placed about ten emails to them in different areas and they won't respond. It seems the only way that they respond is if you have a bare bones system from them according to thier forums. This is driving me nuts because they have already taken $325 dollars from my debit card and nothing to show for it.

call them up and tell them whats going on. i buy from them all the time(im local) and they never give me any crap, even on returns of stuff thats opened.

[avalanche83]

I'm going to tomarrow. Hopefully I can get through to somebody to make sure that they haven't misplaced my order or something.

[d94]

its a general rule of thumb, that when order from monarch dont expect your **** to ship for 2-3weeks

[avalanche83]

haha. Ya that seems to be what's going on here.

[josh478]

I'm going to tomarrow. Hopefully I can get through to somebody to make sure that they haven't misplaced my order or something.

closed sunday/monday FTL.

cancel your order and just order from somewhere else. id offer to pick it up for you, but that would be a hassle.

[avalanche83]

Follow up

Called them today and they seem to have sold me an out of stock item. If someone gets something from here I would suggest calling them (1-800-611-0875) to make shure it is in stock because their website isn't always fully updated.

[rpwinters]

Unfortunately, with Monarch, that is Standard Operating Procedure (SOP). There have been many thready about Monarch's questionable time estimates, stock on hand issues and lack of customer notification. I have been there myself and feel your pain.

[d94]

to re-clarify what i stated earlier, theres a reason monarchs prices are lower ~ so you dont cancel your order when it takes them weeks to ship it cuz you got "the cheapest price around"

i wish we could just sticki something about monarch

[rhino56]

Monarch is full of liars. you ask them and they tell you what you want to hear, only to start the cycle of dissapointment.
i wont ever buy from monarch again.

[Rattle]

I have had a couple bad experiences with monarch in the past. Really turned me off bigtime.

Last year they had the best price on a 146 opteron, as I was placing my order I called them

I said to the person that in the past they were very lackluster to say the LEAST and I wanted assurance that if they took my $200+ $6 for 2 day shipping that they would ship in 48 hours at the most and I would have my cpu within 5 days at the most.

I said if you do this and make it right I will come back, if not then I wont ever bother again, simple as that.

I wasnt rude or disrespectful I just told them what I wanted and afterall its exactly what they claim to do, ship within 1-2 days correct ?

Anyway they had me my 146 in 3 days lol, and 2 weeks later I ordered a 144 without issue.

A couple weeks back I seen they had the best deal on a x1900xt from HIS was $485 after MIR, what did I do ??

I CALLED THEM, I said this is a $500 item, I dont want any BS going on, I said I am spending $500 here and i can take it elsewhere, please dont make me wait and keep me updated is all I ask, THEY ACTUALLY CALLED ME WHEN IT SHIPPED :p

Monarch is like a lazy redheaded step child, if you slap it in the back of the head once in a while, it gets up and moves.

[d94]

I have had a couple bad experiences with monarch in the past. Really turned me off bigtime.

Last year they had the best price on a 146 opteron, as I was placing my order I called them

I said to the person that in the past they were very lackluster to say the LEAST and I wanted assurance that if they took my $200+ $6 for 2 day shipping that they would ship in 48 hours at the most and I would have my cpu within 5 days at the most.

I said if you do this and make it right I will come back, if not then I wont ever bother again, simple as that.

I wasnt rude or disrespectful I just told them what I wanted and afterall its exactly what they claim to do, ship within 1-2 days correct ?

Anyway they had me my 146 in 3 days lol, and 2 weeks later I ordered a 144 without issue.

A couple weeks back I seen they had the best deal on a x1900xt from HIS was $485 after MIR, what did I do ??

I CALLED THEM, I said this is a $500 item, I dont want any BS going on, I said I am spending $500 here and i can take it elsewhere, please dont make me wait and keep me updated is all I ask, THEY ACTUALLY CALLED ME WHEN IT SHIPPED :p

Monarch is like a lazy redheaded step child, if you slap it in the back of the head once in a while, it gets up and moves.
sticki! lmao

[Rattle]

lmao

you know I just dont see why people dont pick up the phone.
you should not have any problem doing so, you are giving people YOUR MONEY, when somone takes my money for a service or a product THEY WILL BE HEARING FROM ME :argue:

pick up the phone people, people are way different on the phone then thru an email. You will get better results. Another thing I have found with monarch and I hope they read this, most of the guys they have answering the phone are complete freaking retards, they are totally rude, ignorant and obviously have NO sales skills at ALL and do not understand the meaning of the customer is always right.

On the other hand everytime I have got a woman on the other end all I got was politeness, cheeriness, giggles and reassurance it will be taken care of and it always was :shrug:

Must be my deep voice ?

[dawei213]

I guess I got lucky. I ordered my 65 from them at like 11 am and it was shipped at 5 pm the same day. Arrived two days later.

[josh478]

Follow up

Called them today and they seem to have sold me an out of stock item. If someone gets something from here I would suggest calling them (1-800-611-0875) to make shure it is in stock because their website isn't always fully updated.

they do this ALL THE TIME. call them first to make sure they have the item in stock. they list celeron cpu's as instock, but they dont even carry them anymore.

[EvilCloudStrife]

Monarch is like a lazy redheaded step child, if you slap it in the back of the head once in a while, it gets up and moves.

HAHAHA

wow. amazing. thats the best thing i have read in a while. and its true apparently

[josh478]

for everyone bitching, ive never had a problem at the retail outlet. ive returned tons of stuff to them OPENED(return clearly says non opened) and they took it back and gave me full credit. obviously newegg is the way to go as far as online ordering. they are THE BEST at fast shipping.

[HeatM1ser2k4]

Wow...I heard that Monarch was slow at time with processing and shipping orders, but I didnt know that they were so bad untill I read this thread.Its a pity,too, since they spend alot of money to advertise in magazines like Maximun PC, which has a special section for such gripes: the Watchdog.Unfortunately, I highly doubt that Maximun PC would ever investigate these unethical business practices because they may lose advertising money if they uncovered such information.Did they charge your credit card for a purchase that hasnt shipped yet,despite placing the order weeks ago? I believe that is federal fraud(if its over $500.00, and a violation of many federal policies, including FCC regulations).If they charged your card, but have failed to ship anything, you might want to look into your options and if this is illegal. Essentially, it could appear as though their business practices allow them to "Borrow" your money for a few weeks without fulfilling your order, or fulfilling it at a time other than they specified. Its a common tactic that has come under scrutiny recently due to a company that was selling computers to people and never shipping them or paying the vendors they bought from.I think the scam was mainly affecting Pennsylvanians.This is quite unfortunate, since they may also be guilty of false advertising. If the price of the CPU is cheaper at another vendor when Monarch finally does ship your product, then I'm pretty sure that they are guilty of several federal violations.And, they definately advertise that they have the cheapest prices on AMD CPU's. The price today, however, does not dictate the price tomorrow.I hope you get this resolved, and thanks for the warning.

for everyone bitching, ive never had a problem at the retail outlet. ive returned tons of stuff to them OPENED(return clearly says non opened) and they took it back and gave me full credit. obviously newegg is the way to go as far as online ordering. they are THE BEST at fast shipping.

My apologies for pointing this out, but your comments are unfounded and not applicable to this situation due to the fact that your talking about a walk-in purchase rather than an internet purchase...what, do you really expect that you'd walk in to make a several hundred dollar purchase and walk out without the product after paying? Things are very different when you can take a complaint to someone in person,rather than hoping that someone decides to reply to an e-mail.

[rpwinters]

I feel as a consumer, I shouldn't have to call them up and hold their hand so they can perform their job in their advertised time frame. Do you call other places to make sure everything they have listed is there and that they will actually get around to filling your order when you place an order? If I did this with every company I deal with via the internet or through catalogue sales, I would spend half my day on the phone.

[avalanche83]

I was just about to get a refund on my order and get it for $20 cheaper somwhere else when they said they had finally mailed it. Too bad they didn't respnd to my emails sooner.

[stereo555]

Hey avalanche83 , just curious ..... why did you go 150 instead of a 165 for $325 :shrug:

I do agree Monarch's service has been getting very sloppy the past few years .

[Swatdog]

On the other hand everytime I have got a woman on the other end all I got was politeness, cheeriness, giggles and reassurance it will be taken care of and it always was :shrug:

Must be my deep voice ?

I had ordered 2x eVGA 6800 GS's from them last Thursday (16th) with Fed Ex 3-day. I has EXPECTED my order to be shipped on Friday, so I would be able to receive my items Mon. or Tues. It is now Wednesday and they STILL haven't shipped anything yet. I wrote them an email yesterday, and they said that their records indicate that the items were in stock, and they weren't sure why the warehouse wasn't processing my order. She/He told me that they sent a note to the warehouse to expedite my order and upgrade my shipping to Fed Ex 2-day free of charge. Well, I waited and waited last night for a shipment confirmation email.... NOTHING. So, I went to bed. I woke up this afternoon ( :p ) and still NOTHING. So I wrote them another nasty email, no response yet... So I JUST got off the phone with them... This sweet sounding lady answered and corrisponded with me. She was actually very nice. She basically confirmed everything in the email corrispondence between Monarch and I yesterday, but she did say that she would PERSONALLY (we'll see) make sure my order is shipped today, and arrive to me by Friday (we'll see). I told her that I was in a very limited time frame, and when I had order last Thurs. I expected my order to be here in the middle of this week. And she was very appologetic and asked me if it would be okay if I got my items on Friday. I should have said no, and had them upgrade me to Next Day Air. :p

If indeed they do not ship my item tonight, I will once again call them tommorrow, and either demand Next Day shipping, or a refund, and I will not get off the phone with them until I have the money back into my account.

Anyway, this would be my first time ordering from them, and I'm not sure if I will again. There is a possibility though if the prices are worth the hastle. :rolleyes:

[Swatdog]

Well, it's already 3:06 PM (PST), which makes it 6:06 PM (EST) over there, and their hours are 10:00 AM to 6:30 PM, and I still haven't received an email saying that my item has been shipped. :argue:

Think I should call them before they close?

*Update*
I called them, and I think it was the tone of my voice that made the call rep. put me on hold and physically go back to the warehouse and boxed it up himself.... personally. lol

Not sure if I'll order from them again.

[josh478]

My apologies for pointing this out, but your comments are unfounded and not applicable to this situation due to the fact that your talking about a walk-in purchase rather than an internet purchase...what, do you really expect that you'd walk in to make a several hundred dollar purchase and walk out without the product after paying? Things are very different when you can take a complaint to someone in person,rather than hoping that someone decides to reply to an e-mail.


i know, but im just saying. theyre a HUGE warehouse. im not excusing their behavior, if newegg can get everything out on time, so can monarch. but they still havent given me any problems with returning anything. maybe they need to hire some more employees. there are only like 4 or 5 people i see there. if ive learned anything with online ordering, its not to stray from newegg, despite the RMA policies(they were nice enough to take back a broken item for me)

[avalanche83]

Hey avalanche83 , just curious ..... why did you go 150 instead of a 165 for $325 :shrug:

I do agree Monarch's service has been getting very sloppy the past few years .
Because I'm a gamer and their isn't alot of games out right now that needs dual core. I'm shure I can get some what better clocks than dual core for the same price as this single core cpu.

[Swatdog]

Check this out....

I had ordered two eVGA GeForce 6800GS AGP8x. So I got my second invoice from Monarch this morning, and it's telling me that I ordered:

EVGA Geforce 6800 GS AGP 256mb DDR3 DVI/VGA/Tv-Out Retail - $209.69

EVGA 6800GS CO 256MB DDR3 AGP8X DVI-VGA-TVOut Retail - $209.69

6800GS CO?!?! I didn't order that! That card comes stock 400/1100. The GS comes stock 350/1000. The GS CO is a, according to them, a $215 card, but I only paid $209.69 for it. I wonder if it was a mistake on the boxing, since he was a little rushed because I was on hold while he did it...

LOL... SWEET!

[liftedcj7on44s]

ordered my ocz powerstream from them about a month ago, got it in the 3 days it was supposed to be in.

[Biznatch]

I spent a grand buying everything for a full computer to build for my work on the 10th. After 3 times of them promising it will be shipped that day (last thursday, this monday, and this tuesday) they finally shipped the order out which will arrive tommorow. Very dissapointed that it took 2 weeks to get when nothing was ever listed on their out of stock page.

[JJG]

i orderd a mobo a video card and a powersupply from them.. when i got all the parts in the case i noticed someting was wrong... wheres my 8pin power connector... they sent me the wrong power supply :mad:

[Bob Vila]

I ordered a 7800gt CO on monday. I just got the email saying that my order has been sent to the warehouse for processing. Should I expect my order by week's end or should I give up and expect it next week?

[homer77]

i have bad experience with them as well.

i ordered a opetron 170 on 2/14 expecting them to ship within couple of days. however, due to different shipping address than the billing address, my order was delayed for couple of days. so i've decided to cancel my order on 2/16.

i waited 3~4 days expecting my refund to be credited back to my account, but that never happened. so i called them asking why it's taking so long to issue the refund and they lied to me saying the refund has already been issued.

i then waited for couple more days, and still the refund didn't come. so this time i called my cc and the rep said the refund was never issued and it could take 10~15 biz days to be credit back. after hearing that, i called monarch again asking why it's taking so long, so this time they told me they have 10~15 days before issuing the credit back to me. i will give them couple more days and if i still haven't seen the refund, i will call my cc and dispute the charge.

i understand it's still within the legal limit of 10~15 days before seeing the refund credited back to the account, but almost all the refunds i have with other companies take 2~3 biz days to credit back. good thing i don't carry any balance on my cc but seeing them using my $360 for interest just seen very unprofessional to me. i don't think i'll ever shop at monarch again.

[jivetrky]

I've ordered several times from Monarch and have always had things shipped the same or next day (I'd equate it with newegg/ZZF speed)
maybe the item you ordered has limited availability?

But give them a call...I had to call once for something and found that they have good cust. service.

[jivetrky]

I ordered a 7800gt CO on monday. I just got the email saying that my order has been sent to the warehouse for processing. Should I expect my order by week's end or should I give up and expect it next week?

Things I've always ordered were shipped out same or next day...I should think that, depending on shipping methods and were you are in relation to them, it would be likely that you should get it by weeks end.

[Bob Vila]

Does monarchs invoices show coupons? I see the coupon on my order form of $280 but my invoice shows full price of an oem 165 at $337.

If it's the case they reniged on the coupon. then Im refusing delivery and going to give Monarch a what for via the phone.