HELP!!!! 560 SS Zeus is DEAD!

[bikinistud]

Ok I'm freaking out....

I just recieved a new Silverstone 560W Zeus and it appears to be dead :(

I have tried only plugging in the 24 pin and the 4 pin into the mobo and that doesn't help either. When I flip the switch, the fans "jitter" quickly then stop. During this process the LED on the back switches from Orange to Red, which can't be good. Before I have to RMA this thing back, any suggestions on what I should do differently? I have tried the PS outside the case just sitting on the table as well as mounted to the case (in case there was some funky ground.) Am I missing something or did I just get a bad unit?

Thanks

~bikinistud

[Romul]

try to plug your hard drives and video
your PS might not switch on without minimal required load

[Supershanks]

Don't worry about the LED on the back switches from Orange to Red changing colour it's supposed to do that. if mains power is on but pc power button of then orange. Powr applied = Red.

I'd recheck like u say for grounding issues & check connections. Must admit my 24pin plug doesn't have the firm click my previous tagan had & i wondered initially if the connection was good.

luck :)

[DeepScience]

try to plug your hard drives and video
your PS might not switch on without minimal required load

They don't work that way.

[Romul]

They don't work that way.
which way?
i think if bikinistud had connected a motherboard, a hard drive and video, the PS would have switched on , because each PS shall have a minimum load to switch on

[Oklahoma Wolf]

On the ATX connector, jumper the green wire to black (with nothing else attached) and see if it turns on then. If not, contact Silverstone or the retailer for an RMA.

Welcome to the forums, Romul :)

[veryhumid]

I love these things: http://www.sidewindercomputers.com/atxpoonco.html

perfect for quick test or working on a watercooling setup where nothing else is connected.

here's a diagram: http://www.pcpowercooling.com/support/ATX_troubleshoot.htm

[dominick32]

As everyone else has already said. Jumper the PSU. You could either have a bad unit from Silverstone, or your motherboard is shot. Either way, I am sorry man. It always sucks to have things go wrong with your PC. Keep us posted after the ATX jumper.

Dom

[Supershanks]

You should find green is pin 16 (4th in fom end) & any black.


@veryhumid - Hehe :) Have seen the PSU testers by Enermax Antec etc., but havent seen http://www.sidewindercomputers.com/atxpoonco.html yer basic nit of wire 4 sale :) b4.

[bikinistud]

Ok, I will try and jumper the thing but here is what I do know:

It makes NO difference whether or not I had hard drives, video etc plugged in. I had 3 sata hd, cd rom, water cooling plus video, mobo and some fans and it still wouldn't kick on. I tried taking one thing off at a time to see if i had OVER loaded the darn thing but I don't think so.

As for anything else being broken, I'm currently typing on the computer with my old Antec 550 in so nothing else appears to be broken.

Anyway, it doesn't appear that the thing is good but let me try the jumper thing and get back.

Thanks guys for all the help ;)

~bikinistud

[Oklahoma Wolf]

Good luck... being an industrial grade unit, it's possible the 560's protection circuitry is reacting to something the Antec isn't catching. The jumper trick should help determine if this is the case.

[R4z0r4mu5 Pr|m3]

try minimal components, just the cpu, heatsink/fan, video card, and 1 stick of ram, also clear the cmos

[Electron Chaser]

They don't work that way.

Some do in fact work that way and need a minimal load on it in order for it to work. I have had several PSUs that needed a minimum load of 3 or so Amps in order for it to work. However that only applies to bench testing hooked up to a MB should give it more then enough load to turn on.

[bikinistud]

Well... let's settle the minimal load debate ... :)

Ok, so after 4-5 time of trying the jumper trick (which didn't work), I tried moving the jumper to a different ground and in the process the thing came alive!!!! It had nothing else attached to it so I don't think THIS PARTICULAR power supply requires a minimal load.

Anyway, that's just weird that that did work, any explanations? It now will power on with the green wire connected to ANY ground so it's like I had to wake the dang thing up. What bothers me is that computer hardware doesn't work like that soooo.... should I even bother to try and install this thing and find out in a week or two it will die or should I just go a head and act like nothing happened?


Thanks

~bikinistud

[dominick32]

As for anything else being broken, I'm currently typing on the computer with my old Antec 550 in so nothing else appears to be broken.


I didnt realize that you had the computer in question powered up. I figured you were responding to us on an alternate PC. In any event, it definitely sounds like a PSU issue now if you are having no problems with the Antec 550. In an event that the PSU is the culprit, Silverstone has been a pleasure to communicate with directly and they have alleviated many of the problems that users have been experiencing.

I have no experience with the Silverstone RMA process but I am assuming they might take some time shipping you a new unit. What store did you purchase this unit from? You may be better off trying to get a replacement from the retailer. In any event, good luck! :)

Dom

[Supershanks]

Please don't be offended by this but i wonder if originally maybe the 4pin 12v was mis-orientated & the PSU protection cut in. Have seen a few people the have difficulty restarting the unit. May be worth a last try.

luck :)

[dominick32]

After reading your last response I am stuck. Are you sure the ATX 24pin connector and the 4-pin was firmly seated? I also had problems with not hearing the "snap in" sound when firmly seating my ATX connector.

Did you plug the PCI-E 6 pin connector into the 4 pin slot by mistake? That is a more common mistake then you think.

I am not insinuating anything, just ruling out issues.

[bikinistud]

Hey,

I won't take offense to any suggestions you all make so don't worry about that.

However, like i said before why would the thing not power on the first few times I had it jumpered and then power up only after reseating the wire? I can understand that maybe I didn't have the wire completely in the first time I made sure it was the second time.

Anyway, i appears to be working now but I just wanted to know if I should RMA it anyway or do you think it will be ok?

Side note:

with NO load the DMM read 12.20 v on the 12v line so it appears to be intact and should have enough juice to start this machine (one thing i will try tonight)

[Oklahoma Wolf]

You can try it if you like, but at the first sign of any problems (like spontaneous powering off) RMA it. It not working the first few times with the jumper trick is not normal.

Note that if you get low 12v readings, this is a seperate and known issue that is easy to work around.

[bikinistud]

OK Wolf: Well I figure I should try it since I have it (and I'm not a very patient person) and as for the 12v, I know about the POT (thanks to the other threads you have helped out with) and that's why I got it. And I also see it as it has a 3 year warranty so if it fails, it fails and I'll RMA it back. But for a week or two I just wont clean up the wire and leave them hanging out in case something does happen.

[Supershanks]

Hope everything works out ok 4 u bikinistud.
Be interested if u keep it if u let us know what u think of the noise from the PSU dominick32 & myself think these units are rpretty quiet but a lot of pps have it in their heads that their noisy so we'd value your opinion.

luck :)

[bikinistud]

Ok, so here's a follow up:

I've installed the Zeus and it is doing fine under heavy load.

A quick question though... since this PS only has one 12v rail, can I measure the 12v anywhere? Is it more accurate to measure it at a molex connector or at the 4pin(8pin with cable thing attached to it) mobo connector?

[Supershanks]

I just used a spare molex & Back of a sata for Orange 3.3v for mine.

[DeepScience]

Some do in fact work that way and need a minimal load on it in order for it to work. I have had several PSUs that needed a minimum load of 3 or so Amps in order for it to work. However that only applies to bench testing hooked up to a MB should give it more then enough load to turn on.

Could you explain the electronics behind it please. I have never had any experience of that with any powersupplies computer or otherwise and see no reason for it electronically either. I mean, what would be the point? The output capacitors just charge up with no load and just sit there. No reason to put the cost in a load sensing device. Thanks.

[SolidxSnake]

Could you explain the electronics behind it please. I have never had any experience of that with any powersupplies computer or otherwise and see no reason for it electronically either. I mean, what would be the point? The output capacitors just charge up with no load and just sit there. No reason to put the cost in a load sensing device. Thanks.


All I could think of would be OVP.