D-Link RMA is terrible

[Ri0]

I purchased a d-link DI-524 from newegg at the end of December and promptly received it. I set it up and it was only on for 5 days before the AC adapter overheated and melted

I emailed d-link tech support to request an RMA, but was told to call. I called multiple times during the day in early January but was on hold for over 20 min each time before I gave up. I emailed tech support again and the person (jeff) said to call him directly at his extension. After a few times playing phone tag I was able to get an RAM # and promptly mailed it the next day on Feb 3rd.

I made sure to mail it with a confirmation of delivery. It was received by d-link on Feb 10th. I waited 3 weeks and nothing happened (I’m very patient) and didn’t think to much of it. I sent an email to the tech support, and they were unable to help me. I had to call the RMA department for the status.

I was transferred into the manager of the RMA department and was told that d-link does not have any replacement routers to send to me. Maybe someone can explain to me how d-link, the manufacturer of this router, cannot possibly have any replacement routers to send me. She told me I would have to wait until they had one they could send to me as a replacement and that there is no estimated time as to when that will be.

This is unacceptable in my book. I purchased a brand new router at the end of December and only used it for five days and have been without it since. WTH is wrong with d-link? This is so absurd and ridiculous that I can only laugh about it. What to I tell d-link or who do I talk to so I can get my router back!?

[ckj]

If you bought your router with a credit card, see if you can do a charge back. Also, talk to d-link again and refer them to this thread. With thousands of active members, this isn't good publicity for D-link.

[anhvo12345]

d link product suck away, router alway over heat when dl at top notch and spit with 4 pc s.

[Ri0]

d link product suck away, router alway over heat when dl at top notch and spit with 4 pc s.

I'm finding that out. :bang head

[wizard james]

yep, my dad has a d-link.. i hooked it up to 3 computers transfering files and the damn thing BLEW UP. well.. i heard a few pops and opend it up to find some of the things blewin up from overheating.

good ol linksys is what i use.. its been droped so many times ..had the dog rip the case off it , and it STILL works..otho i think its got some dhcp probs and such starting to happen..but after a year.. i am happy for what its gone though

[zip22]

If you bought your router with a credit card, see if you can do a charge back.
the only company that hurts is newegg.

on that note, why didn't you go through newegg if it was only 5 days old?

i would call and be irate with dlink's rma department. it sounds ridiculous. tell them they can order a new router for you. http://www.newegg.com/Product/Product.asp?Item=N82E16833127143
3 weeks without them contacting you is crazy.

and to anyone else with anecdotal brand advice, can you explain the 979 reviews on newegg with a 4/5 rating? it can't be that bad.

[Ri0]

the only company that hurts is newegg.

on that note, why didn't you go through newegg if it was only 5 days old?

i would call and be irate with dlink's rma department. it sounds ridiculous. tell them they can order a new router for you. http://www.newegg.com/Product/Product.asp?Item=N82E16833127143
3 weeks without them contacting you is crazy.

and to anyone else with anecdotal brand advice, can you explain the 979 reviews on newegg with a 4/5 rating? it can't be that bad.

Well, I like newegg and figured that this wasn't something they had to deal with since it was a faulty part with D-Link. So I wanted d-link to take care of it, which they apparently don't really care on doing. :rolleyes:

[Ri0]

Looks like it was shipped March 8.

[Drec]

you get what you pay for :P but no that sucks, luckly i haven't had any problems with my DI 604, except my network speeds are horrible and i blame it on the router.

[Aslan]

Yea, Dlinks are trash, the one I have is such a pain to setup and it hardly ever works right when you do.

[anhvo12345]

good ol linksys is what i use.. its been droped so many times ..had the dog rip the case off it , and it STILL works..otho i think its got some dhcp probs and such starting to happen..but after a year.. i am happy for what its gone though

haha same here, been step on so many times and the blue front cover fell off :eh?: still amazing product :p

[synthetic_fenix]

I Have never had a problem with my D-link, but I have the gamers lounge in a nice cool spot in my house. But I will agree that D-links RMA department is total trash. My previous job where i worked for an ISP we bought and sold many of these DI-524s to customers to have them come back with PPPoE problems and wireless issues. A couple of them we even tried updating them to the latest firmware to have them completely die. We spent a week with the RMA department on one of the Deadones and they took us thru there troubleshooting check list twice before they would even give us an RMA# and most of the checklist was stupid **** we told them we couldnt even do in the first place.

Only company worse for RMA btw is Netgear I wont even go into my experience there.

[Nathan0490]

I use linksys.

[Ri0]

I take it D-Link sent it back to me as slow as possible. The email stating it was shipped didn't tell me the carrier and obviously didn't have a tracking number.

I already hate Netgear, and now D-Link.

[einstein2]

damn, i got a D-link DSL 604+ router, had it 6 years or so and still going :D, i've been warned :D

[TTFK]

I have both a DI-514+ and DI-524 running, and have for some time.

After hearing about all the D-Link troubles, I went through:

2 Netgear
3 Linksys
2 ZyXEL
1 Generic CompUSSR

routers before finally picking up the 524 and remembering why it worked: Plug in, 20 second configure and go with no burps.

As for overheating, power bricks should be on octopii regardless to spread them out.