Can't go anywhere on net...

[shetawk]

Can connect w/isp but cannot get mail or browse. :cry:

Get this error message when I try to get mail from outlook express.... (Names have been changed)

The host 'pop3.odoc.com' could not be found. Please verify that you have entered the server name correctly. Account: 'jojojo', Server: 'pop3.odoc.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

ISP says I must have a firewall stopping it but I didn't install a firewall and didn't have xp firewall activated when this began. Have had adaware, avast & spybot for a few weeks, since I bought the computer. :bang head

Turned my computer on and off several times but it didn't fix it automatically as it usually does when I have trouble. ( ;

What can it be?

[Pinky]

Post a hijackthis log and we might be able to track down some malware getting in the way.

[klingens]

DNS error? can you ping an IP, like "ping 64.233.187.99" (that's google.com)

[shetawk]

How would I post a hijack log?

[sno.lcn]

Run hijakthis then copy the log and paste it here.

[Captain Newbie]

Try pinging anything not on your local network first. Could be you've got a misconfig somewhere...funnier stuff happens.

[I.M.O.G.]

First ping a website... I'm testing some video recording software, so I made a video of that, its attached below. Let us know if you get any responses, or if the requests time out. Ping an address like the one in the video, or the one listed above, both are google servers. If you get a response from the address, then type in "ping www.google.com" and see if you get a response from that. Could very well be a DNS problem. Are you sure you even have an IP address? I'm not sure what you meant by your "able to connect to your ISP". Are you able to bring up any websites on that machine? Do you have any other PC's at home which are able to connect through the router and your connection?

It sounds like you have a net configuration problem, but if you think you might be infected with something, this is what people meant with Hijackthis...

Download and run HJT from here:
http://majorgeeks.com/download.php?det=3155

Choose to run a scan and save a log file, then post the log file here for us to look at.

[redduc900]

Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail
http://support.microsoft.com/?kbid=813514

Cannot send or receive email after changing from AT&T Broadband to Comcast High-Speed Internet service
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001060516275506

"Your server has unexpectedly terminated the connection. . ." when sending or receiving email in Outlook Express
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003071008122506

[shetawk]

Here is my hijack this....

Will ping when I find out what that means. ( ;

I cannot go to any websites. Can hear modem connect and run but no mail or browse.


Logfile of HijackThis v1.99.1
Scan saved at 8:14:12 AM, on 3/31/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Computer\Virus\aswUpdSv.exe
C:\Computer\Virus\ashServ.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\WINDOWS\System32\VTTimer.exe
C:\WINDOWS\System32\VTtrayp.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Computer\Virus\ashDisp.exe
C:\Virus\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Computer\ICDC iSpeed Accelertor\icdcispeed.exe
C:\Computer\Desktop Stuff\Calendar\Free Download Manager\Chaos Manager 2\cm2.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Computer\Virus\ashMaiSv.exe
C:\Computer\Virus\ashLogV.exe
C:\WINDOWS\system32\spider.exe
C:\Program Files\Outlook Express\msimn.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Virus\Spybot - Search & Destroy\SpybotSD.exe
C:\Documents and Settings\user\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: PBlockHelper Class - {4115122B-85FF-4DD3-9515-F075BEDE5EB5} - C:\Computer\ICDC iSpeed Accelertor\PBHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Virus\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [RaidTool] C:\Program Files\VIA\RAID\raid_tool.exe
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [VTTrayp] VTtrayp.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [avast!] C:\Computer\Virus\ashDisp.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Virus\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [TClockEx] C:\Computer\Desktop Stuff\ClocX\TClockEx\TCLOCKEX.EXE
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Free Download Manager] C:\Computer\Desktop Stuff\Calendar\Free Download Manager\fdm.exe -autorun
O4 - Startup: Chaos Manager loader.lnk = C:\Computer\Desktop Stuff\Calendar\Free Download Manager\Chaos Manager 2\cm2.exe
O4 - Global Startup: ICDC iSpeed.lnk = C:\Computer\ICDC iSpeed Accelertor\icdcispeed.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O10 - Broken Internet access because of LSP provider 'c:\computer\web\speed\icdcis~1\sliplsp.dll' missing
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1141617825138
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1141618386623
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Computer\Virus\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Computer\Virus\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Computer\Virus\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Computer\Virus\ashWebSv.exe" /service (file missing)
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

[I.M.O.G.]

Download the AVI I posted above, it shows you how to ping.

I gotta get out of work and stop by the store on the way home, then I'll take a look at your HJT log and make sure we find any problems which may be there. I see a bunch of stuff which could be junkware/malware... the DL manager and speed accelerator could be problems, as those sorts of things often come with hidden "goodies" (the way "free" screensavers often do also).

Is this a broadband or dial up connection? You cannot hear a broadband connection connect, so I'm guessing dial up.

[shetawk]

Thank you. Later. L

[shetawk]

Tried to read ping instructions but things have been a little blurry since I've been having this trouble and I couldn't read the text except cms (white on black is difficult to see on that monitor.)

:cry:

As soon I connect w/isp I get error 10106 from avast saying it will not be able to protect my mail and news .

Did winmsd because I saw it when searching for error 10106:

Isn't a slipstream file on my computer. Is this related to ispeed?


Name SlipStream LSP over [MSAFD Tcpip [TCP/IP]]
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 16 bytes
Maximum Message Size 0 bytes
Message Oriented No
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data Yes
Supports Graceful Closing Yes
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name SlipStream LSP over [MSAFD Tcpip [UDP/IP]]
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 16 bytes
Maximum Message Size 63.93 KB (65,467 bytes)
Message Oriented Yes
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Muas I log on to ISP.lticasting Yes

Name MSAFD Tcpip [TCP/IP]
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 16 bytes
Maximum Message Size 0 bytes
Message Oriented No
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data Yes
Supports Graceful Closing Yes
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD Tcpip [UDP/IP]
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 16 bytes
Maximum Message Size 63.93 KB (65,467 bytes)
Message Oriented Yes
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting Yes

Name RSVP UDP Service Provider
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 16 bytes
Maximum Message Size 63.93 KB (65,467 bytes)
Message Oriented Yes
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption Yes
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting Yes

Name RSVP TCP Service Provider
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 16 bytes
Maximum Message Size 0 bytes
Message Oriented No
Minimum Address Size 16 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption Yes
Supports Expedited Data Yes
Supports Graceful Closing Yes
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6837A12-5048-419C-A180-1650B107F733}] SEQPACKET 5
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{F6837A12-5048-419C-A180-1650B107F733}] DATAGRAM 5
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{4544723D-A720-45FE-AAEE-BF035F008DAB}] SEQPACKET 0
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{4544723D-A720-45FE-AAEE-BF035F008DAB}] DATAGRAM 0
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{E0501390-44DA-41DA-9763-EBFB65EDCB96}] SEQPACKET 1
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{E0501390-44DA-41DA-9763-EBFB65EDCB96}] DATAGRAM 1
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{8AB4C73B-7BA3-4316-89B5-8D98536EBC25}] SEQPACKET 2
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{8AB4C73B-7BA3-4316-89B5-8D98536EBC25}] DATAGRAM 2
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{C71C6F08-658B-42EB-86D2-DC4F436375BD}] SEQPACKET 3
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{C71C6F08-658B-42EB-86D2-DC4F436375BD}] DATAGRAM 3
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{7E390366-66C5-4EE9-899C-4FE603333B21}] SEQPACKET 4
Connectionless Service No
Guarantees Delivery Yes
Guarantees Sequencing Yes
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting No
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No

Name MSAFD NetBIOS [\Device\NetBT_Tcpip_{7E390366-66C5-4EE9-899C-4FE603333B21}] DATAGRAM 4
Connectionless Service Yes
Guarantees Delivery No
Guarantees Sequencing No
Maximum Address Size 20 bytes
Maximum Message Size 62.50 KB (64,000 bytes)
Message Oriented Yes
Minimum Address Size 20 bytes
Pseudo Stream Oriented No
Supports Broadcasting Yes
Supports Connect Data No
Supports Disconnect Data No
Supports Encryption No
Supports Expedited Data No
Supports Graceful Closing No
Supports Guaranteed Bandwidth Yes
Supports Multicasting No


____end_____

[I.M.O.G.]

press windows+r type cmd then hit ok. At the command prompt type ping 64.233.187.99 then hit enter

[shetawk]

Here it is....



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping 64.233.187.99

Pinging 64.233.187.99 with 32 bytes of data:

Reply from 64.233.187.99: bytes=32 time=145ms TTL=241
Reply from 64.233.187.99: bytes=32 time=140ms TTL=241
Reply from 64.233.187.99: bytes=32 time=156ms TTL=241
Reply from 64.233.187.99: bytes=32 time=140ms TTL=241

Ping statistics for 64.233.187.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 140ms, Maximum = 156ms, Average = 145ms

C:\>

[I.M.O.G.]

Okay, so you are able to ping google - your getting a connection to the internet that is working. (shetawk +1!)

If you type google.com in the address bar of internet explorer, you get a page not displayed error - is this correct? If you type 64.233.187.99 into the address bar of internet explorer, does google come up?

Press windows+r type cmd then hit ok. At the command prompt type ipconfig /all then hit enter. If there are any values to the right of DNS servers, please let us know what they are.

The internet runs on IP addresses. Domain names like google are just easy to remember - A DNS server tells your PC that google is at the address 64.233.187.99, and thats how you get to the page. If you aren't connecting with a DNS server, your PC has no idea what address to contact.

This is correctable by going into the properties of your network connection - the network connection folder is accesible through the control panel. Within the properties of your network connection, you can select TCP/IP properties, then you can tell it to automatically select a DNS server or you can do it manually. The video below shows how to do that.

[shetawk]

DNS Servers 69.72.0.7

[I.M.O.G.]

Ok, so you have DNS. Thats good.

I think you have a software problem. What happens if you disable/shutdown all of avast? Can you open webpages then? Also shut down that accelerator thing

When you try to go to a webpage, do you get page not displayed, or what other error?

I know EZ Trust can cause a problem like this, I fixed an issue with that yesterday.

By the way, your Hijackthis log is clean. Thank you for posting it for us, that often helps - it helped rule out some things for us.

[shetawk]

Here is the whole dns thing....

(I'm working w/two machines, transferring to little laptop the info I get from desktop, that's why everything takes so long.)

I appreciate your time and patience.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : user-7a3paqa7m9
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter ICDC:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : 00-53-45-00-00-00
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 69.72.6.47
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 69.72.6.47
DNS Servers . . . . . . . . . . . : 69.72.0.7
209.163.108.78
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\>

[shetawk]

Oh, didn't get google when I pinged. Just saw plain white screen. No "error" message, just white. Tried it three times. L

[I.M.O.G.]

Did you open internet explorer and just type the number I gave you in the address then hit enter, nothing else? You should either get google or an error, thats what I expected atleast.

It should look like this...

[shetawk]

Ok, so you have DNS. Thats good.

I think you have a software problem. What happens if you disable/shutdown all of avast? Can you open webpages then?

No, I even uninstalled it and it made no difference.



When you try to go to a webpage, do you get page not displayed, or what other error?

"server not found

Firefox can't find the server at xxxx.com.

check address

check network connection

make sure firefox is permitted to access the web.

(I tried IE and it didn't work then, either. )




I know EZ Trust can cause a problem like this, I fixed an issue with that yesterday.

[I.M.O.G.]

Well heck.

Are you able to disable that icdc ispeed accelerator? If thats not working right it could be the problem also.

Thanks for trying this stuff and giving me feedback, I know it can be frustrating.

[shetawk]

Did you open internet explorer and just type the number I gave you in the address then hit enter, nothing else? You should either get google or an error, thats what I expected atleast.It should look like this...

No, just a plain, white screen with the address in address line and "done" in taskbar on bottom.

[Neuromancer]

Make sure you have your DNS numbers written down (In case it is a DNS issue)


Then ipconfig /flushdns

ALso I know you need to do a spyware sweep as I see you have "free download manager"

I never tried it personally... but malware should not effect safemode with networking...

[shetawk]

Well heck.

Are you able to disable that icdc ispeed accelerator? If thats not working right it could be the problem also.

Thanks for trying this stuff and giving me feedback, I know it can be frustrating.

I uninstalled Ispeed once because it prevented w xp from shutting down correctly. Program left a few folders that I deleted.

Problem started after that.

In the meantime, my isp was having trouble and couldn't send mail so I don't know whether that had anything to do with it. They said, No.

I speed either way didn't make a difference. Reinstalled it in case there was something left that was causing trouble that didn't show up in search. Still no soap. Taking it off again now.

Would modem log show anything? Thank you.

[I.M.O.G.]

The modem log wouldn't show anything that would be meaningful to me I doubt (the long list of stuff you posted earlier didn't mean anything to me, but might be useful to someone else, dunno). I'm going to change my DNS to your values and see if if I can get pages or not.

No problem for the help. I have time before I'm heading out for the night. brb

[I.M.O.G.]

Ok, I am running off of your DNS servers now. Your DNS is working fine. Something else is stopping you... I'm gonna grab a beer, this might require a higher level of thinking.

I've never had this sort of problem on a dial up connection, but I'm still pretty convinced you have a software problem of some sort.

[shetawk]

You did it!!!!

:clap: :clap: :clap: :clap: :clap:

My DNS just had to be flushed.

Yikes!!!! Does that mean there was you-know-what in my DNS?

What causes it to need to be flushed?

[I.M.O.G.]

DAMNIT NEUROMANCER! LOL Good call! :thup:

Something was muxed up with your DNS obviously... dunno why... I was gonna ask you to put in different values for DNS manually which also would have fixed it, but I didn't remember the flushdns command.

Nice work neuromancer, I would have been at the bar 3 hours from now sitting there trying to figure out what else it could be. :D

[shetawk]

Have a great time.

Thank you so much for sticking with me on this. Have been fighting with it for 3 days.

Looks like I'm going to have to go to school for computers, same as I did to learn income tax prep when I couldn't figure it out myself.

Thank you to everyone else who helped me with this.
;)