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View Full Version : Really have to say this about ASUS support


proth
04-15-06, 10:28 AM
They are GREAT.... I was STUPID and dropped my CPU into the socket and bent some pins. Called to get an RMA, sent the board back with a note stating it was my fault and I understand not covered by the Warranty. Asked them to email me with the charges and I'll pay with a credit card.

Just got an email today saying the board was shipped yesterday.. Woot, a freebie.

techun
04-15-06, 07:29 PM
im stupid..but why are you rma'ing bent pins to ASUS? They dont make processors..

proth
04-15-06, 08:24 PM
LOL.... Intel 775 processors don't have pins, they have pads. The mobo socket has the pins and they are very fragile.

EDIT: You're just not familiar with Intel :)

techun
04-16-06, 05:01 PM
oh i think i remember that now

something about procs becoming cheaper and mobo's more expensive

PennyBag
04-18-06, 09:13 AM
asus support. I got an rma board and it came back unfunctionable. I am rma'ing a board for the 2nd time now and hopefully they'll actually fix it this time. what a waste of shipping. If it does work this time i will stick with asus and their products.

TheCheat
04-19-06, 09:04 AM
Personally, I've had really great support from them, and then I've had really horrible support from them. I think its a 50/50 shot really. Good to hear you got the good side :)

proth
04-19-06, 02:51 PM
OK... There's a catch. The wife just called and said the board was delivered, but the point of origin was Fremont California. I sent my mobo to the repair depot in Kentucky. The mobo was what I consider better than usual, booting with stock settings at 1500FSB and I really want that EXACT mobo repaired and sent back. My feeling is they just sent me a new one.

Now, do I have a right to ask for my exact mobo back.?.

Of course, I'll test the new one, but odds are against running as well as the original

proth
04-19-06, 11:26 PM
Looks like I have nothing to compalin about. Needs some mods and NB cooling.

http://img103.imageshack.us/img103/6726/cpuz16009bu.png