OCZ Tech Support

[z0n3]

Yesterday at 10pm-ish I used an OCZ contact form to send a message to tech support. I asked 'Where can I obtain another cable for the OCZ booster? I have lost mine.' Yes my message was that short. A few hours later I recieve an email asking for my phone number and address so that they can send me a new cable, for free. :bday: Thank you OCZ and thank you sean@ocztechnology.com. :thup:

[Drinkyoghurt]

thats good :)

[WarriorII]

I still think OCZ has some really awsome people there.

I still vow to purchase OCZ ram, next time I'm buying.

I just can't wait. :D

[Enablingwolf]

I been liking the products they offer. So far all my OCZ parts do everything I ask of them.

The one time I did ask about my RAM I got a honest answer.

[Ssetre]

Ocz is great. I RMA'd a set of basic copper heatspreader PC3200 and I got back Gold's!

A coolermaster fan controller went and cooked a lead on my Powerstream 520. They told me just to cut the lead off and the warranty is still good. Cooler master wouldn't even let me RMA the fan controller :(

[zeimbo]

yea OCZ support is the BEST hands down. i wish ocz made motherboards and video cards and hard drives :( then i would be an OCZ posterboy. every OCZ product i have ever owned has been rock solid

[unreal]

yeah SEAN is the man!, great ocforum guy to....yeah i had a bad pair and they sent me faster and newer ones.. good deal lol hehe

[Soichiro]

Unfortunately I haven't been as lucky as all of you. To begin with, the PC4000 Golds I got overclocked like crap. They couldn't even hit 270mhz 3-4-4-8 when most people were able to hit at least 275mhz with them. Then one stick died (I'm surprised it didn't explode, it got over 1 million errors in memtest in under 10 minutes @ 200mhz 3-4-3-8) after running 245mhz 3-4-3-7 (that's right, below stock speed, I hate RAM dividers) for only 2 months. So I went to the OCZ forums and followed the procedure for getting an RMA number. I posted there last Thursday (4/27). I didn't even get an RMA number until Tuesday (5/2). You may say I'm impatient, but every other procedure I've gone through for getting an RMA number has been faster than this. So Wednesday I went to the post office and shipped the RAM. USPS express mail with guaranteed delivery by noon the next day, and it cost me $16 including insurance. So now I can only assume they have the RAM, but they haven't sent me an e-mail about it. When I sent in my 7800GT for eVGA's step-up program, they e-mailed me constantly regarding the status of my card. It's now Saturday, and I don't know anything about where my RAM is or when I'll get it back. Now my main rig and main producer for the folding_monkeys is down, and the competition against the MPC monkeys started yesterday.

Maybe I've just been unlucky... :shrug:

Edit: They got an e-mail to me saying they shipped it, although it didn't come until about 16 hours after they shipped it (according to Fedex tracking)

[Soichiro]

I don't take back all the bad things I said about OCZ (their RMA process takes a ridiculous amount of time if you go through their forums like you're supposed to), but they're not as bad as I thought. I might not have gotten any PC4000 plats like I wanted, but they did upgrade me to the PC4000 Gold GX sticks. It's not too much of an upgrade, and the GX's are currently less than the regular PC4000 Golds on newegg, but hey, it's still an upgrade. Was it worth the $16 extra shipping and 2 weeks of waiting for the upgrade? Probably not, but it would've been less worth it to get the same kind of sticks back... :rolleyes:

[orion25]

Next time just PM SteveOCZ. He had me a RMA number in about 4 hours for my Powerstream 520. I used the Power Swap and got the new one Cross Shipped to me via 2 Day Air when I requested only ground.

[Metr0]

OCZ has the best customer service :)