Corsair 'technical' support

[Cheator]

For the majority of my life as a computer nerd, I've always heard of Corsair. I recomend it to everyone, and strickly buy corsair for performance and reliability. Always have I trusted them, up until today.

I emailed the technical support (the ram guy), asking a couple of questions, regarding compatability, and timings for my TwinX PC4400 kit. Simpel questions, from a long time, very happy corsair customer. Someone who was willing to lay down 400 dollars ($460 after taxes) for a Corsair 1 gb kit of dual channel ram when most other performance ram was cheaper. Someone who deliberatly went out of his way, ignored everyone else's suggestions and went to corsair. Apparently these questions were too difficult, because I got a canned response:

Dear Valued Customer,



Please join our forum at www.houseofhelp.com and post a thread.



Best regards,



Ram Guy
Corsair Memory Technical Support


A link to a bloody forum. Thats what my 400 dollars went to. hell, why not setup an auto reply, eh? Save yourself a bit of money Corsair? Oh and don't forget to reword it to relect company policy on the matter. Something more like:

Dear Paying Customer,



Please ask some idiots on the internet, as we don't care a single bit.



We screwed you over,



Ram Guy
Corsair Memory Technical Support


Call me old fashioned, but technical support is supposed to help. Not to provide links for such an extraordinary amount of money.

I will never buy a corsair product again simply because of this email. It is completly offensive to think that the technical support I paid for is so I can get a link to a forum.

I tried the internet. I posted a few times regarding it on a number of forums, and no one came up with an answer. This is why I asked the Ram Guy. Evidently, I am with the wrong ram company. OCZ Next time.

[David]

That's a pretty poor response.

I usually go with Crucial RAM - I had to RMA one stick and I had changed address since, hadn't got my reciepts and they took less than a week after I posted it to send me a brand new stick. They aren't too expensive either (although it's normal RAM I used).

[Super Nade]

I'm sorry that you got the canned e-mail. However, did you try the house of help forums? Try contacting wired, he mods those forums. AFAIK, on the support froums, you get an answer in 24 hrs.

If you are looking for top notch tech support, OCZ is the way to go. If you can settle for an excellent product, cheaper price and a little less responsive (although satisfactory) tech support, buy Patriot (You get to speak with an Engineer in person). :)

S-N

[Cheator]

I'm sorry that you got the canned e-mail. However, did you try the house of help forums? Try contacting wired, he mods those forums. AFAIK, on the support froums, you get an answer in 24 hrs.

If you are looking for top notch tech support, OCZ is the way to go. If you can settle for an excellent product, cheaper price and a little less responsive (although satisfactory) tech support, buy Patriot (You get to speak with an Engineer in person). :)

S-N

No i haven't tried the forum. And I don't mind trying the forum at all infact. The issue that I have with it is the canned response and the fact that they quite obviously didn't read my email.

I agree with you that forums are a good way to get answers, but when you pay that much you expect some kind of response, right? I dunno, I was very angry. I will get help with my ram, make sureits ok, and then sell it. I want someone who will give me my money's worth. Thanks for the suggestions too! I hear OCZ is great

[muddocktor]

Yeah, I like OCZ because they were smart enough to get reps at a lot of forums such as this one to field questions regarding their products instead of making you have to go to their forums to ask these questions. But the Corsair forums isn't a bad place to go to for your questions or problems. But the absolute best support I've gotten is from Crucial. I've had a few bad sticks of ram from them over the years and every time I've called them about bad ram, they have sent me a replacement by next day air and also payed return shipping too, for the bad ram. :thup:

[skou]

I've been a happy Corsair buyer for a few years, now.

One of my first sticks of memory went bad, and the Corsair website had me post at the Forums, to start an RMA. Strange, but it works.

In my opinion, the reason he sent you to the Forums, is because that is where they do all their support. They send everyone there.

Join their Forums, and ask your question. You'll get the help you need.

steve

[Cheator]

I've been a happy Corsair buyer for a few years, now.

One of my first sticks of memory went bad, and the Corsair website had me post at the Forums, to start an RMA. Strange, but it works.

In my opinion, the reason he sent you to the Forums, is because that is where they do all their support. They send everyone there.

Join their Forums, and ask your question. You'll get the help you need.

steve

I can appreciate that you can get support from the forums, really I can. I find them useful and a great way to share information. What bothers me is that the technical support for the money i paid for should be more than a damned hyperlink. That, and how about trying to explain a bit?

"Good morning sir! I can't tell you any specifics on these motherboards you've tried but perhaps take a look at our forums, see if that helps!"

That would be great! as a customer I know that they are interested in pointing me in the right place and that there is really nothing in the knowledge base. They didn't do that. They said "Hey, heres a forum!" and that was the end of it. I paid 400 dollars...for RAM. I could have paid 300 dollars for similar stuff. But I went corsair, and it was an obvious mistake.

I do not doubt their forums are nice, what I doubt is their way of handling these things. If you bought a cpu from me and asked me how to overclock it, as a delear I wouldn't reply with a link to OC forums. I'd explain myself.
"Overclockign differs from computer to computer. I would advise you to cehck out ocforums and see what you can find there. Have a nice day."

There. That is your money's worth right there. In that short and simple statement I told you that I can't really help with such specifics, as it differs from case to case, but I pointed you in the rigth direction. Even though I didn't help you, I gave you plenty of help and comfort. These guys did not. They might as well have an auto-reply for the ram guy email.

[skou]

You're right, they could have phrased it more nicely.

As a few of you know, I'm a Moderator at ABIT's Forums. ABIT's tech support, basically sucks! I WISH that they would just send people over to the Forums, and let us help people.

My youngest brother built a fileserver for his insurance office, a few months ago. It got a nasty power spike, that took it out. (IC7-G, with 2 SATA drives in a RAID1 array, for redundancy. He also switches out one of the drives every day, and takes it home, so he has files away from the office, if anything ever happens.) He got in touch with ABIT Tech support, and was totally frustrated by them. I told him to register at ABIT Forum, and he got all the help he needed. (And not from me, but a regular member!) He did need to RMA the board, but had no problems doing that.

After being a member here, and watching out what has happened at ABIT over the years, I think that a well-run Forum is the best Tech Support you can find!

steve