[Old thread] REQUEST TO ANY USERS OF NORTONS 2005

[Silversinksam]

http://www.symantec.com/images/masthead/logo.gif


This request goes out to any forum member or forum guests that are using Nortons 2005. (This is applicable primarily to users of Nortons 2005, if you are using Nortons 2006 and having a *similar problem, please contact me as well) (silversinksam@comcast.net)

The question is: Are you having to activate your product more than once during your subscription. *I'm aware of a separate issue regarding Nortons 2005 asking for re-activation upon re-boot, but I'm looking for anyone that has to reactivate more than once during your subscription, if your having to reactivate often but only during a reboot, there is a Symantec fix for that isolated problem and is easy to fix that issue.
My situation is truly a comical journey, and I finally went ballistic tonight to a supervisor at Symantec.(like the 6th supervisor I have spoken to over many months) The solution is Symantec is sending me Nortons 2006 for free. But trust me, this is far from free as I have spent many hours trying to get this program to work properly (which never happened, hence they are sending Nortons 2006, which I may or may not install)

I'll briefly recap the events.


Installed the program roughly on Aug 2005
Nortons 2005 started asking me to activate, Not once, but every day at roughly 8am
Kept asking me to Activate on a daily basis, for no apparent reason whatsoever
After a week of this nonsense I call Symantec, they have me uninstall the program and reinstall
I went farther and removed all references to Nortons in the registry
Reinstalled...
Activated the program, the next morning guess what? It asked for activation again
I call Nortons and ask them what is the deal?
Change more registry values, Uninstall and reinstall, then activate
Guess what? You guessed it, the next morning it asked me to activate the product. I called Symantec, they had me uninstall and do some sort of online fix that didn't fix anything.
The next morning it asked me to activate.... At this point I am ready to delete Nortons 2005 and just install AntiVir or Kaspersky
Due to being stubborn I say I paid for this piece of crap Nortons 2005, I WILL GET IT TO WORK, thinking it must be some sort of conflict with maybe Adaware or something...
~Take drastic actions~ I pull the hard drive and throw in another brand new Raptor and reinstall XP, Nortons and just essential programs like Office, Zonealarm and not much else.
You guessed it, still this 'fucuckta' Activation window....
Now I'm livid, I call Symantec, wade through their phone selections and get a new supervisor, Basically, I repeat all the steps I have done above and it still asks me to activate every single day
Still stubborn with the same pig headiness I use to track trolls, I say I paid for this program, It will work someday...
It never does
last night I say enough is enough and I call another Symantec supervisor and now they tell me.... We know what it is now, It's that you are using Spybot Search and Destroy!!! they confidently tell me to remove it from my system!! Trouble is, It's not installed on my system, but they do have me uninstall Adaware
They tell me, this is the FIX!!!! They also tell me that anytime I want to run a anti spyware program like Adaware, I have to download it, install it, then delete it after I use it.
I'm shaking my head humoring them, The next morning, you guessed it! The product activation window pops up even though my subscription is good until Nov 2006
Call Symantec and speak to yet another supervisor, this one didn't have a thick Indian accent and he tried a few things and said, I should be ok now.
6 hours later I get another activation window(It happened at night, which is a first). I now take the gloves off....
I tell them either fix this issue or refund my money or I will make it my mission in life to tell anyone I know that Nortons is one inept company and Nortons sucks.
Outcome is they are sending me Nortons 2006 after 8 months of this insanity.
Between you me and the hole in the ground, I will probably install Antivir or Kaspersky. BUT AT LEAST I FEEL LIKE I WON AND FINALLY GOT RID OF THIS NIGHTMARE! Yes. I'm a glutton for punishment, and ironically, on all my families computers I have since installed Antivir or Kaspersky about 6 months ago, I didn't want anyone I know to go through an ordeal like this...


The reason I started this thread is not to make fun of myself for not just deleting Nortons 2005 on day 2, but to find out if this is an isolated incident, if not, I promise you that I will help you get a replacement product like Nortons 2006, rather than go through what I went through. But I will only help you out if you have called Nortons to straighten this out in the past. Even if you gave up and deleted Nortons 2005 after paying for it, let me know and I will help you.

[amazon10x]

Sorry to hear that--hope you have better luck with 2006. I'm glad to say that I have only dealt with Norton once and it wasn't too bad. It was on my mom's laptop but it slowed things down a lot. Now I just install Avast on it.

However, if you are looking for a commercial ($$$) product then I would recommend Kaspersky. All of the reviews I have read and my personal experience tells me that Kaspersky has the best detection rates. I use it for all my online scans now (I don't run active anti-virus).

[Elif Tymes]

Ouch... I'm definatley glad I suggest to all my friends to ditch Norton, and go AVG/Kapersky/Avast ANYTHING other than Norton or McAffee :-p

[Captain Newbie]

Good thing they're not screwing their enterprise customers like they are the home market...

[Silversinksam]

Sorry to hear that--hope you have better luck with 2006. I'm glad to say that I have only dealt with Norton once and it wasn't too bad. It was on my mom's laptop but it slowed things down a lot. Now I just install Avast on it.

However, if you are looking for a commercial ($$$) product then I would recommend Kaspersky. All of the reviews I have read and my personal experience tells me that Kaspersky has the best detection rates. I use it for all my online scans now (I don't run active anti-virus).

Kaspersky and Antivir is what I install on family and friends systems, I just deleted Norton 2005 and installed Mcafee until Nortons 2006 gets here, but I will probably end up using Kaspersky when it's all said and done ;)

Only reason I temporarily installed Mcafee is I get it for free from Comcast and the last time I used it, I utterly hated it. Just wanted to see if it has changed at all.... :santa:

[ManOman]

Well I'm finally ditching Norton 2005 for Kaspersky 2006 IS.
I originally had the constant activation issue when I first got Norton, but for some reason it stopped all by itself.
Unfortunately my virus definitions are now 3 months out of date due to the fact that Liveupdate will not update the definitions at all. I keep getting an LU1875 This update failed during its preprocessing welcome text phase error. I've tried everything I've found out on other forums and on Norton's website, but nothing has helped.
I've even heard others talk of the fact that the only way to fix this error is to upgrade to Norton 2006. Now I don't know if that's true or not, but I've definitely had enough of Norton and their system hogging ways.
Too much frustration with Norton means one more customer for Kaspersky :D

[RP Racing]

After having similar issues with Mcaffe and their idea how to fix issues with their software (uninstall and reinstall until it works), I now only use Avast and Zonealarm.

Capt Newbie, if they did screw over the enterprise versions (either systemac or mcafee that would literally be the end of them.

[Enablingwolf]

I could say many things.... I will leave it as; I will pass the word along to someone I know who has an issue of the similar sorts. Was supposed to go over and help them later this week. Now I know it is no better then McAfee is/was.

[Route44]

I have Norton 2005 on my older P3 rrig (good through August 2006) and I haven't had the issues you mentioned. However, for my new 939 build I went with NOD32 for anti-virus and I am very pleased.

[AngelfireUk83]

I have Norton IS 05 installed and never came across this yet my subcription ran out last december 05 and I renewed it. So far so good I have had problems when I formatted say twice in 2 weeks and installed it activated it and the 2nd time it wouldn't let me.

I just e-mailed them they asked for my product key and 2 days later I activated it. I wonder if it's a promotion bug to make you either buy 2006 instead of keeping 2005. I've tried 2006 but it may sound strange but I went back to 2005 cause 2006 is to slow.

[Seven7Thirty30]

I had that problem with NAV2005. It made me crazy. I wasted many hours with tech support online. Nothing is more frustrating that talking to someone from Bangladesh speaking at a 3rd grade level english. I was so fed up with Norton that I made the switch to PC-cillin 2006.

[Silversinksam]

I've found out on other forums and on Norton's website, but nothing has helped.
I've even heard others talk of the fact that the only way to fix this error is to upgrade to Norton 2006.

Believe me, they tried twice to get me to pay for Nortons 2006 and mentioned they would give me 5 extra months since my subscription is good until Nov.
That was not an acceptable solution. My goal here is to find any more people with this problem and then contact John W. Thompson (CEO of Symantec) I have his fax number and such. Then I will see about getting anyone with this issue a free upgrade to 2006. I have detailed notes with times, dates, names and screenshots showing just how FUBARed this problem truly is.

I had that problem with NAV2005. It made me crazy. I wasted many hours with tech support online. Nothing is more frustrating that talking to someone from Bangladesh speaking at a 3rd grade level english. I was so fed up with Norton that I made the switch to PC-cillin 2006.

I'll add you to the list if you want...

[Zx2Slow]

I had to re activate one of the PC's at work twice, I think they all needed reactivated once.

Anytime somthing screws with NAV's anti tampering you may need to reactivate it, I think its an anti piracy measure to fend off the infinate subscription patches that have made the rounds a while ago.

[ManOman]

Hmmm...amazing.
This thread had gotten me curious as to whether or not anything has changed with the Symantec website and specifically with my virus definitions issue I spoke of earlier.
I went here http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2005102616174713 which is the same page I've gone through 4 or 5 times already and once again did everything step by step, but amazingly it actually worked this time and my definitions are now up to date :clap: something on that page must have changed.
Unfortunately for Symantec it's too little too late. My copy of Kaspersky arrived on my doorstep at 10:00 this morning, which is amazing in and of itself considering I ordered it the night before :)

[AngelfireUk83]

Hmmm...amazing.
This thread had gotten me curious as to whether or not anything has changed with the Symantec website and specifically with my virus definitions issue I spoke of earlier.
I went here http://service1.symantec.com/SUPPORT/sharedtech.nsf/pfdocs/2005102616174713 which is the same page I've gone through 4 or 5 times already and once again did everything step by step, but amazingly it actually worked this time and my definitions are now up to date :clap: something on that page must have changed.
Unfortunately for Symantec it's too little too late. My copy of Kaspersky arrived on my doorstep at 10:00 this morning, which is amazing in and of itself considering I ordered it the night before :)

I did have a problem once when using Live Update it scanned to check for updates after I installed 2005. It came back with an error "Live Update Could Not Retrieve Any Updates". After wondering if it was a dodgy install it turns out that my Live Update version that came with 2005 was 2.5 and I needed to update to 3.0 in order to get the updates. Live Update Version 3.0 now has it's own service which runs on Auto I never use to set Live Update on notify or auto I actually turned it off. But with the service running on Automatic and can't be switched off I now keep it on Notify.

[ManOman]

SSS, I'm curious to see if there's been any headway in this.
I don't necessarily want an upgrade, but am just looking to see if Symantec will actually come through and take care of their customers like they should :)

[Silversinksam]

SSS, I'm curious to see if there's been any headway in this.
I don't necessarily want an upgrade, but am just looking to see if Symantec will actually come through and take care of their customers like they should :)

Symantec are a bunch of meatheads, the Nortons 2006 they promised me never arrived. Interestingly, I called them yesterday and asked them the status. They said the item was placed on order June 3rd but it was on backorder.(yah right, back-ordered directly from the manufacturer for over a month)
They said they would cancel the order and reorder it and send me the tracking number today. No tracking number so far. Honestly, Symantec has it's head up it's @ss.
Once this is all said and done, I will be contacting John Thompson (CEO of Symantec) and give him a final synopsis of this headache and a list of people that have been affected by this strange situation.

[FudgeNuggets]

A while back at my former employer we had this issue with Norton 2005 and it was firewall related. Norton was (to use a HOT term) "phoning home" and being blocked by the firewall and thus asking for registration information every time it "phoned home" and was blocked. This was the THIRD massive issue we had with Norton, the first being that we found it was HIGHLY intrusive and screwed up a LOT of apps, well maybe not screwed up but we had to do a lot of lab work and creating package installers in order to get it configured right not to hose up other apps. I'm not remembering what the second issue was but I remember it being a pain in the bum. Well we decided to call a big meeting to discuss Norton and wound up making the decision that our CIO was going to give us the okay to purchase McAfee's enterprise software (originally our software dept's 1st choice but vetoed over a "deal" offered by Symantec) and tell our Norton salesman/vendor what he could do with his license renewals and software "solutions". You didn't say whether this was for home or enterprise, but I myself prefer Awil Avast Antivius for home while some here prefer AVG and both are FREE. Avast updates definitions DAILY. :D

[Silversinksam]

A while back at my former employer we had this issue with Norton 2005 and it was firewall related. Norton was (to use a HOT term) "phoning home" and being blocked by the firewall and thus asking for registration information every time it "phoned home" and was blocked. This was the THIRD massive issue we had with Norton, the first being that we found it was HIGHLY intrusive and screwed up a LOT of apps, well maybe not screwed up but we had to do a lot of lab work and creating package installers in order to get it configured right not to hose up other apps. I'm not remembering what the second issue was but I remember it being a pain in the bum. Well we decided to call a big meeting to discuss Norton and wound up making the decision that our CIO was going to give us the okay to purchase McAfee's enterprise software (originally our software dept's 1st choice but vetoed over a "deal" offered by Symantec) and tell our Norton salesman/vendor what he could do with his license renewals and software "solutions". You didn't say whether this was for home or enterprise, but I myself prefer Awil Avast Antivius for home while some here prefer AVG and both are FREE. Avast updates definitions DAILY. :D


This issue I refereed to was for Home use

[FudgeNuggets]

I would bet that if you "for experimental purposes" disabled your firewall(s) for 24hrs then Norton wouldn't bug you. In any event, I'd still switch to a less intrusive antivirus solution.

[ManOman]

Symantec are a bunch of meatheads, the Nortons 2006 they promised me never arrived. Interestingly, I called them yesterday and asked them the status. They said the item was placed on order June 3rd but it was on backorder.(yah right, back-ordered directly from the manufacturer for over a month)
They said they would cancel the order and reorder it and send me the tracking number today. No tracking number so far. Honestly, Symantec has it's head up it's @ss.

Hmmm...unfortunately this type of service seems more and more typical among big business companies.
It's tragic really when appeasing the stockholders overshadows proper customer service

[c627627]

Your problem is the result of their tweaking the activation process to combat new activation cracks. The end result of the tweak was their hurting legitimate customers moreso than reducing the effectiveness of activation cracks. :(

There is a special patch for users of NAV 2005 who are suffering from the perpetual activation problem. Of course, it may not work, but they released one which I think was available upon request. (I haven't seen you being offered one, I may have missed it.)


I understand you are trying to get what you paid for but for others reading this: Norton products are system hogs that slow down even the most overclocked systems and are not worth installing even if free of charge because of the extent of reduction in system performance.

My concern is that it does not catch even some of the old viruses, whereas AntiVir does.

I continue to detect viruses only after installing AntiVir on systems where Norton is installed. Good luck Sam, don't let them ruin your day.


I advise friends and relatives strongly against installing any Norton products, even if they are free of charge. (Had to say it twice, sorry.)

[c627627]

Someone posted about problems with Live update, here was the solution I used to fix this once, also included, my experiences and fixes for Norton 2005:


Some Windows XP systems need the following fix to enable automatic updates:

Start Menu > Programs > Accessories > System Tools > Scheduled Tasks >
Delete Symantec NetDetect >

Start AntiVirus > Options > LiveUpdate (on the left side above where it says "Other") >
UNCHECK: Enable automatic LiveUpdate (recommended) > OK
then
Options > LiveUpdate > CHECK: Enable automatic LiveUpdate (recommended)


* * * * *


Message: "Norton AntiVirus 2005 does not support the repair feature. Please uninstall and reinstall."


INCREDIBLY, the creators of Norton AntiVirus 2005 have decided that default Start Menu shortcuts (that's right, shortcuts) for Norton AntiVirus 2005 should stay at their default Start Menu location. If they are moved or deleted, the program itself will display this error (!) when opening Microsoft Office, etc...

Solution: Restore the Windows Start menu entry for Norton AntiVirus
The default locations of the shortcuts are:

In the stand-alone version of Norton AntiVirus:
\Documents and Settings\All Users\Start Menu\Programs\Norton AntiVirus

In Norton AntiVirus installed as part of Norton Internet Security:
\Documents and Settings\All Users\Start Menu\Programs\Norton Internet Security\Norton AntiVirus

In Norton AntiVirus installed as part of Norton SystemWorks:
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\Norton AntiVirus
\Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks Premier\Norton AntiVirus

If you have moved the shortcuts from the default location, then move them back to their original location to fix the problem.


YOU CAN MAKE COPIES OF THESE SHORTCUTS AND PLACE THEM AT ANY LOCATION,
THEN SIMPLY RIGHT-CLICK ON THE ORIGINAL SHORTCUTS > PROPERTIES > CHECK: HIDDEN
so that they would no longer show up at their original Start menu location if you don't want them there.
Once hidden, Start Menu will not show them even if displaying of hidden files is enabled...
They can still be seen at ther original location:
\Documents and Settings\All Users\Start Menu\Programs\


Hiding the shortcuts (if you don't wan't to have them displayed at their original location) may be the only option as unfortunately, editing registry to solve this problem does not always work. One registry tweak is:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus
Double click on ShortcutPath > change the location of shortcuts to wherever you want them to be.


Official Symantec page for this bug was here:
http://service1.symantec.com/SUPPORT/nav.nsf/5faa3ca6df6f549888256edd0061c0a4/fc096f3adb76b4d388256f08006d038b?OpenDocument&src=bar_sch_nam


* * * * *


Even if Norton Protection of the Recycle Bin is disabled in options, even of you choose to purge protected files from options, there may still be invisible NPROTECT folder inside Recycle Bin taking up GBs (yes, GBs) worth of space.

Right clicking on Recycled folder on *every* drive or partiton > Properties will reveal how much space is being taken up.


1. My Computer > Tools > Folder Options > View TAB >
SELECT: Show hidden files and folders.
UNCHECK: Hide protected operating system files [Recommended] > Yes

2. CUT the Recycled folder from *every* drive/partition
and PASTE it to a new folder on another drive partition you created, then delete that folder.


* * * * *


Oh yes, MS Office 2003 will bypass ZoneAlarm Pro BY DEFAULT without being intercepted and disable some MS Office functions as well as Norton AntiVirus if it decides MS Office 2003 is not Legit. If you think this does not hurt legitimate paying customers, see post #1 of this thread to be enlightened. MS Office XP (2002) is still intercepted by firewall software though.

This is because ZoneAlarm Pro has SmartDefense advisor set to ON by default so as to allow "trusted" programs like Microsoft and Adobe software to exchange code in & out of your system without being intercepted. (Funny, I thought that was the very definition of what ZoneAlarm should do: to intercept attempts to modify system code. I guess not.)

(it used to be called AlertAdvisor in version 5):
Program Control > Main TAB >
Set SmartDefense advisor to "Off."

to be informed the first time programs 'phone home.'
(You can then set permanent settings for those intercepted programs.)

If this is not done and this Pro setting is left on "Auto"
programs may bypass firewalls to 'phone home' in order to disable software found without valid activation/serial numbers. In case of Microsoft Office 2003, Norton will be disabled as well for good measure.


* * * *

Finally a word on "trusted" programs and companies.

Perhaps there is nothing wrong with legitimate copies of software sending info out. Perhaps malware does not really affect people who restrict browsing to safe places, see:

"Customers who follow safe browsing best practices are not likely to be compromised by any exploitation of the WMF vulnerability. Users should take care not to visit unfamiliar or un-trusted Web sites that could potentially host the malicious code."
Microsoft
January 3, 2006

Oh wait:

[Shelnutt2]

I've had your problem in the past SSS. Now I run AVG though. What would happen to em is after I changed something on my computer, added or removed some hardware norton would make me reactivate. After the second or third time it happened in march of 05, something happened in the reactivation and instead of getting the remaining 10 months it gave me another 367 day subscription. I wasn't complaining. I switched AVG at the turn of the new year.

[c627627]

Yes the subscription may have been free but right now for instance, right this moment, I completed a scan using AntiVir of a machine that has fully operational Norton AntiVirus "guarding" it with the most recent up to date definitions:

AntiVir found a virus, then two... then eight!

3 x Trojan horse
4 x Script virus
1 x Batch virus


And it only takes one to take you down... :(


Edit: Some of the infected files were more than a year old, so this isn't a case of Norton eventually getting those definitions.

Tip to people installing a second AntiVirus program: You need to uninstall the old one first or else they'll conflict and may not let you boot into Windows. When I install AntiVir, I don't use default installation so I can only install the program, then UNCHECK the Guard component. That way I can just use AntiVir to scan the system even without uninstalling whatever AntiVirus prog is on there.

[Silversinksam]

There is a special patch for users of NAV 2005 who are suffering from the perpetual activation problem. Of course, it may not work, but they released one which I think was available upon request. (I haven't seen you being offered one, I may have missed it.)



tried that several times....

I would bet that if you "for experimental purposes" disabled your firewall(s) for 24hrs then Norton wouldn't bug you. In any event, I'd still switch to a less intrusive antivirus solution.

Deleted my Firewall/ all malware programs from pc and registry all to no avail...

Norton 2005 imho is just a lemon, I probably won't know is 2006 is a lemon, because Symantec claims Norton 2006 has been on backorder for 5 weeks...Yah right.....

[c627627]

Norton 2005 imho is just a lemon, I probably won't know is 2006 is a lemon, because Symantec claims Norton 2006 has been on backorder for 5 weeks...Yah right.....

If we can get past the notion that Symantec's flagship product can be on backorder for 5 weeks :rolleyes:,
if your aim is to test the 2006 version, what is their excuse for not allowing you to download the full 2006 version?

It is available for purchase as a download, therefore they should arrange for a downloadable replacement until they get CD's back in stock.

[Rattle]

norton are scumbags and after 2002 their software is junk, i use avast

[grumperfish]

Thank god my school offers Norton Corporate+ NIS corp. for free. It's based mostly on the 2003 version so it's not the pile of crap that NAV2005 is.

[Silversinksam]

Thank god my school offers Norton Corporate+ NIS corp. for free. It's based mostly on the 2003 version so it's not the pile of crap that NAV2005 is.

I never had a problem with NAV2003. Nav2005 has issues for sure.

[c627627]

For sure.

So are you going to ask them to test drive the downloadable 2006 on the very same system that has the perpetual activation problem?

[Silversinksam]

For sure.

So are you going to ask them to test drive the downloadable 2006 on the very same system that has the perpetual activation problem?

They told me that they would be sending a NAV2006 CD on June 3rd. They claim it has been back ordered since that time, just yesterday they mailed it as I called them and asked what the holdup is now.

If Symantec treated their corporate customers like I had been treated, they would be out of business.

[c627627]

All right. Looking forward to hearing the results of 2006 installed on the same system where 2005 had incurable perpetual activation on.

And you're right, you would no have gotten your CD had you not called again (and again.)

[pik4chu]

dang SSS I feel sorry for you, NAV2005 has been my home choice for almost 3 years now and never once had a problem. Guess Im lucky, however down the road I will likely be going over to a copy of 9.0 corp that I have (or is it 8.0? anyways) just for a more centralized AV protection which I also have not ahd problems with.

[Silversinksam]

All right. Looking forward to hearing the results of 2006 installed on the same system where 2005 had incurable perpetual activation on.

And you're right, you would no have gotten your CD had you not called again (and again.)

In total I've called them about 25 times over 8 months, and spent at least 15 hours dealing with this nonsense.
The tracking number says it will be delivered today, not sure If I want to install it, or take the disk to the local handgun range and shoot it. (I had downloaded the NAV2005, had I had that disk, I would surely take that disk to the range and blast it to ribbons, and I would have taken a video of it, I still may with the 2006 disk if it asks me to activate it more than once) If I do, I will post the video to this thread. http://smiley.onegreatguy.net/bang.gif

[c627627]

:)

I think we've established that even if we don't have problems like Sam did:

1. Norton will slow down even the most overclocked systems considerably and noticeably.

2. Norton will not protect you to the extent programs such as AntiVir will. Most other programs do not impact system performance as much but more importantly: Norton simply does not detect as many viruses when compared to AntiVir PersonalProducts http://www.free-av.com/


Please install version 2006 because you have eliminated every *excuse* Symantec gave everyone else when they had this problem.

I'm looking forward to finding out if this problem will go away with 2006 and hope you will not make any changes to your system so that there could be conclusive proof about 2005 vs. 2006 at least.


Once this is all over, I hope you'll make Symantec pay for treating you the way they did by making a nice destruction video, it would make a nice front page article.

This problem is not unique to you but you documented it in a way no one else did.

[pik4chu]

:)

I think we've established that even if we don't have problems like Sam did:

1. Norton will slow down even the most overclocked systems considerably and noticeably.

2. Norton will not protect you to the extent programs such as AntiVir will. Most other programs do not impact system performance as much but more importantly: Norton simply does not detect as many viruses when compared to AntiVir PersonalProducts http://www.free-av.com/


Please install version 2006 because you have eliminated every *excuse* Symantec gave everyone else when they had this problem.

I'm looking forward to finding out if this problem will go away with 2006 and hope you will not make any changes to your system so that there could be conclusive proof about 2005 vs. 2006 at least.


Once this is all over, I hope you'll make Symantec pay for treating you the way they did by making a nice destruction video, it would make a nice front page article.

This problem is not unique to you but you documented it in a way no one else did.
I havent noticed any real performance problems with NAV2005, the only exception is norton corporate 10(or 9) w/ groupware (exchange protection) That is a memory hog cause it starts a ton of real time scan threads in fact I beleive the count is 2 + 1 for every logical processor (so dual HT xeons = 6 threads) and each one usually pulls 30-40mb of ram constantly. There is a way to turn this feature off, but it didn't seem to work. It does however, do its job well.

[c627627]

All right, it would make for a nice experiment then, pik4chu.


1. Fresh install > image partition > install NAV 2005 > benchmark

2. Reimage > install AntiVir > benchmark

3. Compare.


People posted they noticed nice performance jumps after successfully purging all traces of Symantec from their system (not easy to do.) I noticed a slowdown when I installed NAV 2005. Luckily I drive image so often, it was not a problem to go back.

[pik4chu]

All right, it would make for a nice experiment then, pik4chu.


1. Fresh install > image partition > install NAV 2005 > benchmark

2. Reimage > install AntiVir > benchmark

3. Compare.


People posted they noticed nice performance jumps after successfully purging all traces of Symantec from their system (not easy to do.) I noticed a slowdown when I installed NAV 2005. Luckily I drive image so often, it was not a problem to go back.
I would be happy to do that when I get a new machine, but that wont be for several months since it will be a near 100% upgrade and I need to build up funds. Heck when I do it I'll even compare AVG, NAV'06, NAV corp too. And of course no AV at all as a sort of 'control'. Maybe Ill just do a 'benchmark' session even.

*edit* come to think of it, should be getting a mobo from RMA soon, Ill just use that, Ill make a new thread in either MS OS or here about it when Im ready....hmm actually Ill make the thread now since the board should be here in the next day or so. Im going to put it in this section and limit it to AV and(maybe) spyware products Ill link it when I get it made.

*edit* well here we go. http://www.ocforums.com/showthread.php?t=468644 going to give it a shot as the mobo should be here when I get home today or tomorrow. need to get ghost working though.

[c627627]

Please post the link here.

My personal findings of noticeable performance decreases after Norton was installed as well as my personal findings of routine virus discoveries by AntiVir installed on systems running fully up to date Norton software which did not detect them,

was backed up by the front page posting an article "Mega Antivirus Test" here http://www.overclockers.com/articles1260/

In it, the author made identical conclusions on an independent test system:

• AntiVir PersonalEdition found the most viruses;

• Norton 2005 is ironic - much like viruses, it brings down to its knees even the fastest computers! A true resource hog.


I offer these facts as proof for my statements in post #36 above.

[Silversinksam]

Symantec must feel bad that they have screwed me around for the past year, today the UPS guy shows up again with another package from Symantec. Yesterday the delivered NAV 2006, today they sent me Norton Internet Security 2006.

So far NAV 2006 is performing decently,(Even though it appears to be designed and has some features for idiots, some are comical, like the new icon that has a red X on it in my taskbar, that will always have a red x because I will never allow Microsoft auto update to be ON, good thing XP has a hide icon option for the taskbar)
Anyway, Despite NAV 2006 not asking me for daily activations, this doesn't mean I'm not going to shoot this disk, and now I have a new target for the pistola range, Internet Security 2006!!, that disk I'm definitely going to shoot at the range as I didn't ask for it, and dont want it, but it was nice that they sent it, targets at the range cost $.10 ea :beer:

[pik4chu]

Symantec must feel bad that they have screwed me around for the past year, today the UPS guy shows up again with another package from Symantec. Yesterday the delivered NAV 2006, today they sent me Norton Internet Security 2006.

So far NAV 2006 is performing decently,(Even though it appears to be designed and has some features for idiots, some are comical, like the new icon that has a red X on it in my taskbar, that will always have a red x because I will never allow Microsoft auto update to be ON, good thing XP has a hide icon option for the taskbar)
Anyway, Despite NAV 2006 not asking me for daily activations, this doesn't mean I'm not going to shoot this disk, and now I have a new target for the pistola range, Internet Security 2006!!, that disk I'm definitely going to shoot at the range as I didn't ask for it, and dont want it, but it was nice that they sent it, targets at the range cost $.10 ea :beer:
You could always sell the discs for things you havent activated yet to help pay for the time you wasted :)

[Silversinksam]

You could always sell the discs for things you havent activated yet to help pay for the time you wasted :)

True, but shooting them will make me feel better about it http://smiley.onegreatguy.net/burn.gif


PS, A normal person would have just moved on after a week, I was just determined to either make it work or get some sort of resolution. I honestly had no idea Symantec was so ate up. Like others have said, if they treated their corporate clients the same way, they'd be out of business.

[c627627]

On the topic of maximizing profits at the expense of "the few" that will be inconvenienced:

It has been alleged that certain companies knowingly introduced bugs or failed to issue a fix for a known problem and all this, it was alleged, was done with the express purpose of forcing the customer to pay for an upgrade they would not otherwise need.

Some customers will call a few dozen times and will be persistent enough to get the upgrade free of charge. Most will not and will end up paying for it.

[pik4chu]

On the topic of maximizing profits at the expense of "the few" that will be inconvenienced:

It has been alleged that certain companies knowingly introduced bugs or failed to issue a fix for a known problem and all this, it was alleged, was done with the express purpose of forcing the customer to pay for an upgrade they would not otherwise need.

Some customers will call a few dozen times and will be persistent enough to get the upgrade free of charge. Most will not and will end up paying for it.
Well conspiracy theorists have their own opinions to reasons for bugs/updates. Now not fixing a bug cause they are lazy and the cost to fix the bug>cost to send free copies there is little point from a company standpoint to spend the manhours to fix it, especially on an older product is a very different matter.

[Silversinksam]

especially on an older product is a very different matter.

You know when I started having issues with NAV 2005 it was a new product...... By the time I had sent or called them for the 100th time, it was an old product and they just gave me Norton 2006 for free.

But if you add up all the time and trouble 2005 caused me, getting Norton 2006 was hardly free. I spent hours on the phone, and hours trying to get 2005 to work. It was just a bad product, luckily Nortons 2006 works perfect, but after my subscriptions ends, me and Nortons are splitting company and I'm buying Kaspersky. ;)

[c627627]

Care to share why Kaspersky?